Very disappointing
Went on a Northwest Passage cruise that left from Greenland and was supposed to end in Cambridge Bay. I'm rating two stars instead of one just because the ship we were on was really nice in terms of restaurant and facilities and most of the staff was friendly, knowledgeable and helpful.
I am saying "most" because I don't think the expedition leader was very customer oriented.
I have suggested to some staff on the ship to send out surveys as there was a general belief among the staff that the trip I was on starting on 28th of June was a success. The survey never arrived. I then sent an email to them a month after the trip that I never got a reply to so I am going to just paste most of it here.
The trip description online, as well as in the email I got when I first reached out, set certain expectations which were not even close to being met. Whereas I understand the nature of the trip, and that it's an unpredictable environment, we only achieved about a third of the objectives mentioned on the trip description, half if I want to be really positive about it. The description does indeed present vagueness around the area from Resolute to Cambridge Bay, but certainly not at the level where you would expect to spend more than half of the trip struggling to pass time. Some points like Baffin Island were really clear and that was the main reason I chose this trip over others... a couple of outings a day were advertised for the days not spent at sea. According to the original itinerary, that was supposed to be more than 10 days.
The trip, unlike advertised, had very little wildlife focus. There is hardly any wildlife opportunity in the middle of the sea, and this is mostly where we spent our time. Besides that, even when we were close to the shores, and there were occurrences of wildlife, there wasn't enough effort to make the experience about that. We saw a couple of polar bears on the ice floe in the middle of the sea and we sailed closer to them, but:
- other than a whale off the coast of Greenland, we never went close enough to see the wildlife without a telescope/binocular
- we went to Prince Regent Inlet where we were going to get off but there was a bear with a cub so instead we stayed on the ship. There were also a lot of belugas at the shore. I was very happy that there was wildlife instead of yet another history walk which we were going to do, and which we did anyway a day later in lack of anything else to do, but we stayed there in the middle of the sea struggling to see a white dot on the land and minuscule dots coming out of the water from very far away, the zodiacs were not dropped to take us any closer to either the bear or the belugas. We were a lot, a lot further than 200m from either of them.
- as we were approaching Point Zenith, on the opposite hill there were a lot of muskox. We never got closer to them, just the usual struggle to catch some dots with the binocular.
- we went off on tundra land, with marks and traces of animals and it was beautiful weather. The alternatives were always (on the few occasions where we landed anywhere) a hike and a short history walk. The hikes were very good and the history talks were also very good but the trip was supposed to have a wildlife expedition component which completely missed. Why not go for a long walk in the tundra to at least give us the sense that we were searching for some wildlife?
- the trip was about finding ways to pass time really, we spent an entire day in Resolute in a waiting room, with limited things to do as well as days in Lancaster Sound in the middle of the sea.
- the outings were scarce and very short and why were we rushed back? just so we can be in the middle of the sea with not much to do.
The trip may have overachieved on the history and archeology component and maybe it delivered on geology but, personally, I chose it for the wildlife component. A comparative trip, maybe better than what Aurora delivered, was a bit more than half the price. I have explored that as well, but the description that Aurora has for the Northwest Passage trip was misleading enough to make it look worth the additional US $7k.
The organisation with the coastguards was not smooth enough and there were situations where we couldn't enter a port because we had to inform them a day ahead which we had not done. We didn't enter Cambridge Bay because of ice but another ship with the same ice category was coming out of Cambridge Bay.
You can miss some objectives due to weather but we're talking about more than half of the itinerary. In addition, it didn't feel like everything was being done to deliver as much as possible, it didn't feel like there was the necessary expertise to do that and it didn't feel like there was at least an acknowledgment of the failure.
Date of experience: July 27, 2023