998 total
The time spent reviewing our script in such detail was very much appreciated. Shruti was very helpful today. She listened to any concerns or suggestions we had, while providing her own suggestions to help us come up with the best script language possible for the Answer Connect team and our customers.
Date of experience: July 11, 2024
Thank you Dyan Morrow for being diligent in helping us fix the glitches in our account set up!
Date of experience: July 16, 2024
We have been using answer connect at our small law firm for about 10 years. Their system works really well (they email you the information and transcript) and we have never received a complaint from a client about the service. The information the obtain and provide from clients is almost always accurate as well. They also frequently check in to make sure everything is going ok. Their prices are also very reasonable. If you are looking for an answering service I would highly recommend them.
Date of experience: July 08, 2024
They provide great customer service. We use them for their answering service. They do a great job collecting all the info and we have never gotten any complaints about their service. Would recommend them to anyone looking for after hours or phone triage service if your phones are busy.
Date of experience: July 03, 2024
Great system with constant updates and very professional. I felt at ease knowing our calls were being answered while we were away.
Date of experience: July 05, 2024
I've only been using Answer Connect for the last 5 months. I have zero complaints. In fact, yesterday, I expanded my services with them.
Working with Gabriella to get this set up was absolutely the easiest, quickest process ever. My new service hasn't started yet, but I'm hoping that it will be as good as what these guys are already doing for me.
Date of experience: June 12, 2024
Reply from AnswerConnect
Thank you so much for sharing this fantastic review! We appreciate you!
They have great customer service, they are always checking in to make sure that your script is up to date and accurate, and I love how at any time a customer can call and be greeted by an actual person as opposed to an answering machine!
Date of experience: July 08, 2024
I am incredibly impressed with AnswerConnect professionalism and efficiency. My client account manager, Tony, is amazing. He is exceptionally skilled and professional, handling all my task requests with ease and effectiveness. The telephone answering agents are equally fantastic, managing my calls 24/7, including live chat support such as Facebook messenger and WhatsApp. This allows me to focus on my business, ensuring my team can provide excellent frontline service from the back office. AnswerConnect has significantly improved our workflow and customer service. Highly recommended!
Date of experience: July 05, 2024
Answer Connect has been a great resource four our company....in a rapidly evolving marketplace with global customers and remote workers, it's allowed us to maintain our incredible level of service with our clients.
Date of experience: June 27, 2024
I wanted to make edits to one of our scripts. While I was unable to do so 100% manually for the specific changes I wanted the support team worked hard to make that a non-issue, even going so far as to pre-empt where I wanted to move certain content.
Date of experience: May 21, 2024
Reply from AnswerConnect
Amazing! Thanks for the outstanding review! We appreciate you!
Swathi really new the system as was very helpful and patient with me.
Date of experience: July 05, 2024
Dyan Morrow has made this whole process so simple and seamless. We are going to turn our phones over starting on Monday as I am out of town until then. Thank you so much Dyan for helping me through this. With all of the systems I have implemented over the last 6 months for our new practice, this one was by far the easiest and most pain free thanks to you.
Date of experience: April 22, 2024
Reply from AnswerConnect
Hi Kelly,
We are thrilled to hear that you had such a positive onboarding experience with Dyan. Thank for taking the time share this outstanding review. Welcome to AnswerConnect!
Tanner Montgomery-Scott
Lead Client Account Manager
I chat with customer service and I have never been dissatisfied! Swathi was especially helpful today! Maybe it's time for a raise in pay 😉
Date of experience: June 06, 2024
Reply from AnswerConnect
Glad to hear it! Thank you so much for sharing this review! We appreciate you!
Client Assistance I received today was very helpful and a quick response. Appreciated the patience shown to me as I'm a little behind on the technology side. Very kind and professional the entire call, fully answering all my questions.
Date of experience: May 28, 2024
Reply from AnswerConnect
We are so glad to hear this! Thanks for the outstanding review! We appreciate you!
Swathi Sivakumar helped me to update our account with new names and email addresses. Not only was she friendly & helpful, she was quick to respond to the email!
Date of experience: June 03, 2024
Reply from AnswerConnect
Thanks for the amazing review! We appreciate you!
Answer Connect offered solutions for everything we need. The setup was super easy and fully customizable to what we want.
Dyan M. was our client account manager and she was fantastic!! She took the time to complete our setup, answer my questions, and never rushed me or made me feel stupid for not knowing or understanding the process. I couldn't have asked for better support!
Date of experience: January 22, 2024
Dyan Morrow was terrific customer service. I had a problem with bank fraud and we didn't change the bank account. Dyan fixed the problem cheerfully and with understanding and kindness.
Date of experience: June 08, 2024
Reply from AnswerConnect
Thank you so much for sharing this review! We appreciate you!
Pilly, our Client Account Manager who did the onboarding session with my assistant and I, was fantastic. She's extremely knowledgeable, knows the system inside and out and above all, was very patient with us.
She was able answer every single question or concern we had and came up with workarounds quickly.
Like I said, she was very patient with us. Even though the session went on for close to 2 hours, she never let on that she had another meeting she had to attend. It seemed to us that she truly wanted us to understand all we could and that we were ready to start using the system immediately.
I would give Pilly 5+ stars out of 5! If everyone at AnswerConnect is a good as her, then you guys have the best customer support out there!
Thanks, Brian
Date of experience: April 08, 2024
Reply from AnswerConnect
WOW! Thank you Brian for this fantastic review. We agree that Pilly is an outstanding Client Account Manager! We look forward to supporting you and business for a long time!
Veronica Thuro
Lead Client Account Manager
I spoke with Sajal and Emily today needing some help setting up accounts for newer employees. They were both so quick to respond and very kind. They were both able to resolve each issue I had very quickly! What a great support team!!
Date of experience: May 09, 2024
Reply from AnswerConnect
Fantastic! Thanks for the outstanding review! We appreciate you!
Appointments were made and kept. Tracy was very informative and knowledgeable about Answer Connect. She was able to take the information given and help us set up the exact format our company needed. She followed up to make sure that it was working for us. We had to make a few adjustments and she was very patient and helpful in making the changes.
Date of experience: January 25, 2024
