Everything was just poor. The housekeeping staff are burglars/thieves as the valuables even kept inside the hotel room is not safe at all. Therefore, as an Indian Citizen, I strongly recommend that please discard this Hotel to stay.

We have been staying at your hotel from the past 5 nights at Room No. 207. However, we are completely shocked to learn that yesterday when we came back to our room, our 100 Euros have been found missing from our bag which was lying at the chair.

As as a customer, if things are not safe even inside the hotel, then there is no point staying in this kind of hotel. The Housekeeping staff cum burglars/thieves are roaming around in your hotel.

We as customers, who have been travelling to Barcelona for the first time had a very bad experience where things are not even “safe” inside the hotel room, despite knowing that there were other valuables like laptops and currency in the form of USD but everything remained untouched by your cleaning/house keeping staff except the aforementioned of Euros.

Therefore, we as your customers will strongly recommend that Hotel Barcelona Universal should be discarded at all times to come.

Very Very Poor.

My ideal rating for this hotel will be 3.5 stars.

The staff were nice and polite. The room was spacious and clean. The hotel was neat, well kept and close to the metro station and bus stop. Luckily our window faced the back of the hotel, which wasn't a great view, but spared us from the noise of the road outside the hotel. However, the walls of the rooms were too thin, which meant we could hear everything that happened in the corridor. I was woken from sleep twice by an excited kid's noise.

We had paid for half board, to start a night prior to our arrival. On arrival, we were made to wait for one hour because the room we were meant to be in was occupied. I found this very annoying, as I was tired from the journey, and we had missed our first flight. Apparently, this seems to be a common occurrence, because on our penultimate morning I heard another guest at the restaurant complaining of the same thing.

Alslo, they had very few choices for both breakfast and dinner, which I found disappointing as I was looking forward to Spanish cuisine.

The overall experience was good, but they've got to work on the things above.

Hotel is in a good location, the reception staff were friendly and efficient. The room was perfect for us and it was cleaned very well each day. The breakfast choice was excellent the staff were friendly and efficient. Overall we were very impressed by this hotel and would certainly stay there again.