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About
4.0
#91 of 338 hotels in Hamburg
Location
Cleanliness
Service
Value
Das ARCOTEL Rubin sorgt in Hamburg, der "Perle des Nordens" für ein hochkarätiges Funkeln in den Augen der Gäste. Das 4-Sterne-Superior Hotel sorgt mit herzlicher österreichischer Gastfreundschaft und bester Servicequalität für angenehme Aufenthalte in der Hansestadt. Die Innenstadt, zahlreiche Sehenswürdigkeiten, die Alster, die Mönckebergstraße, das Messezentrum und der Hauptbahnhof sind in wenigen Minuten zu Fuß oder mit öffentlichen Verkehrsmitteln erreichbar. Die crystal bar fordert die Geschmacksnerven mit über 50 verschiedenen Ginsorten heraus und wer Interesse an einem Gintasting hat, ist hier genau richtig. Österreichische Klassiker sowie Hamburger und regionale Köstlichkeiten inklusive veganen Kreationen werden im Restaurant FACETTE serviert. Der Wellness- & Fitnessbereich befindet sich im 7. Obergeschoss des Hotels. Panoramafenster ermöglichen einen Blick über die Dächer von Hamburg, während trainiert oder relaxt wird.
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I needed a one-night sleepover in Hamburg close to the central location, this is why I found and chose the Arcotel Rubin. Staff courtesy and well-cleaned room is a highlight. My double-room offered a big bathroom including bathtube, Though not requested, I was lucky to get a quiet room pointing to the inner courtyard. Walk from central location just requires approx. 15 mins. The road Steindamm provides Cafe Türkis next to the hotel as breakfast alternative (only on weekdays open in the morning) and a collection of Turkish food markets and restaurants.
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Date of stay: August 2020
Location
Service
Room Tip:Quiet room in inner courtyard direction
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Located in the Turkish part of Hamburg close to Hauptbahnhof. First got a room opposite the elevators but no problem to change for another room further away. A very spacious and light room with no less than three large windows. Be aware that the underground garage is not made for cars longer than 4 m! Tight ramps and small spaces but conveniently located in the same building.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Really pleased we booked this hotel. Very friendly staff and extremely clean hotel. Well stocked bar when we returned after the day out. Hotel located in a great spot, short walk from the train station and only €10 in a taxi to centre.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The main reason for choosing ARCOTEL RUBIN, among the many hotels in Hamburg, were the opportunity to park at the hotel, and a renowned Gin Bar, I’ll get back to the bar. When we arrived at the hotel their parking garage had a clear green “Frei” sign outside, meaning please drive in, however the garage door wouldn’t open, and the machine wouldn’t give me a ticket. We went to the reception to inquire, and where told, that the garage was full, and we could park about 500 meters away at the street. Well, we were very dissatisfied with that answer, which we informed the reception in both German and English. Well, the receptionist couldn’t do anything, other than give us a call, if there should turn up a free space in their garage. We parked our car those 500 meters away and dragged our luggage back to the hotel. When we arrived at the room, we got a call, that there now was a free space in the garage. I ran back to the car, and entered the garage, it still wouldn’t open, but when I rang the reception, they remotely opened it for me. Much to my surprise I didn’t only find one free space, I found 11 unoccupied parking spots in the garage, and furthermore all of the four handicap spaces were unoccupied as well! The only explanation I can think of, that they keep these spaces free for annoying customers like me. So heads up if you choose this hotel, and there’s no parking available, give them some noise at the reception, and mysteriously there will turn empty spaces up. It must be really awful for a handicapped person to find the parking garage full, even if all Handicap spaces is unused, it is so unprofessional and rude. Well, luckily, I’ve heard of their fantastic gin bar, with more than 50 brands of gin, so I could at least get a decent Gin&Tonic to calm me down. Ha, they have about 10 gins on the menu, the first 3 we requested, were unfortunately sold out! The poor bartender had to look up every recipe for the few cocktails they carry, and the bar were totally closed on Monday. The Breakfast is decent but overpriced 22 Euro/night/Person. Don’t I have anything good to say about the hotel, oh yes, the shower has plenty of hot water 😊
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am at hotel now. Arrived Sunday afternoon - attracted by the advertising of Wellness & Fitness suite on 7th floor - overlooking city. CLOSED. Very CLOSED, I mean all the signs covered over. Obviously gone but still being advertised as an amenity. My only reason for choosing this hotel over others near to the Hauptbahnhoff. Even more annoying that it is still being described and offered on hotels website. Very disappointed. Not up to standard of prices charged. Spend your money elsewhere!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent hotel. Very clean. Great breakfast. Helpful staff. Area ok. Trains/underground are very close. Highly recommend especially if you want to be near the city. Some lovely restaurants within walking distance.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice hotel with lovely staff and excellent in room service and quite large rooms. Breakfast was simple but the food that should have been hot was not. Very close to the underground and a supermarket across the road. Probably not in the best of areas although we never felt unsafe.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The good - nice hotel, clean and comfortable room, quite a good location with easy access to other parts of Hamburg. Lidl close by for convenience as you had to be either wealthy or a dunce like Anthony Kelly to use the high priced but well stocked mini bar. The not so good - terrible bar service where the barman has favourites who are either friends or employees high up in the Arcotel chain. Just a nod of the head was sufficient for two chaps to get a drink and a chaser within seconds yet our party had appalling service where we had to wait upwards of half an hour at times. One of our party was waiting over an hour after arriving at the bar and eventually went off elsewhere to quench his thirst - during this time the two buddies/employees received drinks on at least five occasions. Summary - I would have given a four/five star rating if it wasnt for the lack of attentiveness from the bar staff. If you like a drink go elsewhere do not stay here because you will be thirsty. It was a shame the barman spoiled our stay. I hope he enjoyed the presents the two buddies brought for him which undoubtably contributed to the nepotism where spirits followed freely down their necks whilst us humble folk were generally ignored. Other hotel staff helpful and friendly.
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Date of stay: January 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Myriam S, Manager at Arcotel Rubin Hamburg
Responded 21 Jan 2015
Dear guest, We hope you enjoyed your recent stay at the ARCOTEL Rubin and had a safe journey back home. Thank you very much for taking the time to leave your comment on tripadvisor. We truly appreciate your Feedback in order to continuously improve our service and standards. On this occasion we are glad to hear that you enjoyed your stay with us. Furthermore we apologize for the inconvenience you expierenced during your stay with our bar staff. Please be sure that this does not belong to our standard and that we follow up your comment with our F&B Manger. We would be delighted to be of any assistance in the future should your travel plans lead you back to the Hamburg area. Kind regards, The ARCOTEL Rubin team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spent a few days in Hamburg and randomly selected the ARCOTEL Rubin as my "home base" for my touristy visit.
Check in was pleasant and I found the woman who welcomed me courteous and polite and pleasant - really good at what does. This got my visit off to a great start after a long train ride.
The room was okay - nothing to write home about. But I can say that it was clean, I was comfortable and I slept great. It was quiet and had blackout curtains and I slept so good. The amenities included the usuals - cable TV, mini safe, mini bar, well functioning (not loud) air conditioning...a nice size bathroom, small closet, etc. The wi-fi was included in my rate and worked well.
I checked out the rooftop view and the Wellness Center. I didn't use it myself, but it looked very inviting and other guests were taking advantage of it. There is a dry and wet sauna as well as lounge chairs for resting. There is also some random exercise equipment.
The breakfast room on the first floor is where each morning a very hearty and healthy breakfast buffet is served. This is one of the nicest breakfast buffet's that I have encountered at a hotel like this in a long time. There was even a vegan section. There were the usual selections of hot breakfast food - eggs, meats, potatoes, cold meats and cheeses, various fruits, cereals and breads and it was all well presented and served in a courteous and pleasant manner.
The locations is suitcase dragging distance from the Hauptbahnhof (central station). However, you do have to pass by quite a bustling row of produce markets and even past some sex shops along the way. But I did not feel unsafe. To me, it meets the "convenience" criteria in terms of location.
I would totally stay at this property again. I thought the service was top notch, the facilities and room were comfortable and appealing, the breakfast was a winner and the location was just fine.
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Date of stay: July 2018
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ARCOTEL_Rubin_HH, Manager at Arcotel Rubin Hamburg
Responded 16 Jul 2018
Dear dmhinsf, thank you so much for taking the time to share your recent experience at the ARCOTEL Rubin Hamburg! We're thrilled to read that you have had such a memorable stay with us and we are overwhelmed by your kind words! Thank you very much for taking the time to give us this adorable review - we greatly appreciate it! We will forward your compliments to our reception- and breakfast team - they are always striving to give the best service possible and therefore, a positive review like yours will immensely enhance their day and motivation. We are more than glad that you loved our breakfast and even called it a "winner" - this makes us proud. Dear dmhinsf, please come back soon - we cannot wait to welcome you back again! Best wishes from beautiful Hamburg, the ARCOTEL Rubin Hamburg team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After planning our European trip for 6 months, a month before our departure I was diagnosed with cancer. I have been cancelling all of the lodgings and almost all of them have been very understanding to the reason for our cancellation (certainly outside of our control) and have even sent messages. This hotel however simply stated that our room was non-refundable and our card will be charged! Well Arcotel, assuming that I am alive next year and we try our trip again your hotel will not be on the list!
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Date of stay: July 2011
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ARCOTELRubin, Leiter Front Office at Arcotel Rubin Hamburg
Responded 4 Aug 2011
Dear Guest Thank you for taking the time to fill in your feedback at www.tripadvisor.de. First of all I would like to say that we regret the unfortunate circumstances about your health and would like to send our best wishes for your future. Of course we do understand your wish to refund your money. However I am afraid to inform you, that this is not possible due to the cancellation policy that goes along with the booking of a non refundable rate. We kindly like to tell you that this is mentioned on our homepage. Your credit card was charged already right after you made the booking. Nevertheless we hope that you do have understanding for our policies and would like to welcome you any time again. Yours sincerely, ARCOTEL Rubin Hamburg SVANTJE NAGEL Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Stewart McCabe,
thank you very much for your E-Mail!
First of all we would like to wish you a happy Easter! We hope, you are enjoying the Easter holidays!
We just transmitted your message to our reservation department and they will give you a reply shortly. Since today we have a public holiday, you will receive the answer by tomorrow. Best wishes from Hamburg, the ARCOTEL Rubin Hamburg team
There are more places to choose from in the Hamburg area.
PRICE RANGE
€89 - €141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arcotel rubin hamburg, arcotel rubin hotel hamburg
LOCATION
GermanyHamburgSt. Georg
NUMBER OF ROOMS
217
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
