Dear Guest,
Thank you for taking the time to share your feedback about your stay at Evenia Rocafort. We apologize for any inconvenience you experienced and appreciate your honest comments.
We're sorry to hear that the bed did not meet your expectations in terms of comfort. We understand the importance of a good night's sleep, and we regret that we fell short in this regard. Your feedback is valuable, and we will take it into consideration as we strive to improve our services.
Regarding the absence of a duvet or blanket on the bed, we do have it in the wardrobe, or any other time that this happens, you can please ask for one at reception. We apologize for any discomfort this may have caused, especially during the winter season. We will review our room amenities to ensure a more comfortable experience for our guests.
We appreciate your suggestion about having tea/coffee in the room, and we'll consider this as we continue to enhance our guest experience.
If there's anything specific you would like us to address or if you have additional comments, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved stay in the future.
Warm regards,
Evenia Rocafort, Barcelona