Dear Guest,
Thank you for providing us with your feedback. We sincerely apologize for the issues you encountered during your stay. Your comments are important to us, and we take them seriously as we continuously strive to improve our services.
We will address the concerns you raised with the relevant departments to ensure that the lighting, amenities, and overall experience for our guests are enhanced. If you have any additional details or specific suggestions, please feel free to share them.
We appreciate your insights, and we hope to have the opportunity to provide you with a more positive experience in the future. If there's anything more we can do to assist you, please don't hesitate to let us know.
Best regards,