Natural hot spring offer starting in October 2017! A resort hotel featuring a panoramic view of Mount Fuji. Hotel Mystays Fuji Onsen Resort features large natural hot spring communal baths with panoramic views and open-air baths, where our guests spend luxurious moments viewing Mount Fuji, a World Heritage Site. The panoramic view showing the image of Mount Fuji illuminated by the morning sun or brilliantly colored in the evening scape will surely satisfy our guests from their guest rooms with views of Mount Fuji, or from the restaurant with a liberating atmosphere.
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Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
My family of 4 is checking out today after staying for 2N. It was a very comfortable and restful place after Airbnb in Osaka. 4 firm beds and choice of pillows. Towels are aplenty- they don’t restrict to just 4. Onsen at top floor was very very relaxing - my son despite his initial misgiving wanted to use it again and again. Drinks dispenser are located on alternate floors. Wash area and WC are separated by a wall which gives privacy and does not disturb sleeping family members. Our room has a full view of Mount Fuji which is awesome and majestic! Bfast n dinnerare good and staffs are attentive and polite. Front desk recept spokegood English! Located 5m walk to FujiQ Highland station. However, finding other foods outside of the hotel Might be challenging but we managed to. I would100pct recommend this hotel to anyone. Keep up the good work!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ホテルマイステイズ富士山 展, front staff at Hotel Mystays Fuji Onsen Resort
Responded 2 Feb 2020
Dear Guest Thank you for staying with us. We are thrilled to receive your fully marked review. It is lovely to know that you have fully enjoyed our facilities, including the hot springs on the top floor. We are glad to hear that your family were able to have a comfortable stay in our Family Quadruple room, which has a separate toilet/ bathtub unit. It is our joy to be able to share the magnificent view of Mt. Fuji with you, since a good view depends on good weather and is not always guaranteed. We are pleased to know that you also enjoyed our breakfast and dinner offered in our restaurant. We are very happy to hear that our team was able to assist you in various way throughout your stay. Our hotel staff will continue to strive to provide the best services for our guests. It's been our great joy to have you with us at the foot of Mt.Fuji, and we would sincerely like to thank you for taking time to share your very positive review. All of us staff are surely looking forward to seeing you again. Kind regards, HOTEL MYSTAYS Fuji Onsen Resort Matsuo
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We went to Kawaguchiko on winter (honestly, February 2019) with elderly and kids.. so we were looking for western type of room, accessible from Kawaguchiko station and quite affordable. Since we plan the visit quite early, we found good deal for this hotel. Rooms with view to Mt Fuji was first come first serve..we didn’t get it but never mind, view on the other side was also nice, and we get to see Fuji-san from the restaurant during breakfast. This hotel would be nice for those who also plan to visit nearby Fuji Q Highland. But if you’re heading to Kawaguchiko Station, it’s not within walking distance. We took local buses which was a bit tricky (especially in the evening) since we can’t read the bus service, and the bus stops were rather unnoticeable. So please consider and spare some time transporting to and from Kawaguchiko Station. The property is considerably new, the room was spacious and nice. The only issue was no ramp, we had to climb staircase to the lobby, along with our luggages. Check in was smooth. We booked 3 rooms but due to peak season, none located within same floor. Pajamas, slippers (even for kids) and toiletries were well provided in the lobby. We also had dinner and breakfast in the hotel. All were nice and the menus were quite vary. Unfortunately we didn’t get to try the onsen on top floor. Still, we had a pleasant stay.
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 展望温泉 ホテルマイステイズ富士山, 支配人 at Hotel Mystays Fuji Onsen Resort
Responded 22 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests. Sincerely,
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Booked a room and we did not expect to have a stunningly beautiful view of Mt.Fuji from our room in reality. We did ask for any rooms on higher floor and the staff gave us room number 622 which was (we thought) the best room. Why? This room was the last room of the 6th floor, so there were 2 windows that we could see 2 sides of the town. We did ask a hotel how could we get to the hotel. The staff was so supportive and kindly told us to alight a train at Fuji Q Highland station, where is easier to walk to the hotel. On 7th floor is a massive onsen. We want to stay here again and again. xxx
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip:Room number 622 on the 6th floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ホテルマイステイズ富士山 展, front staff at Hotel Mystays Fuji Onsen Resort
Responded 2 Feb 2020
Dear Guest Thank you for staying with us at HOTEL MYSTAYS Fuji Onsen Resort. We are delighted to receive your very generous review from your recent stay. It is lovely to hear that you have enjoyed particularly the breathtaking view of Mt.Fuji during your stay. We are pleased to know that you were satisfied with your room. Since we assign the rooms from top floor to bottom in order of reservation, we are glad that you made your booking early enough to have a 6th floor rooming. We are very happy to hear that our team was able to assist you in various way throughout your stay. Our hotel staff will continue to strive to provide the best services for our guests. It's been our great joy to have you with us at the foot of Mt.Fuji, and we would sincerely like to thank you for taking time to share your very positive review. All of us in our team are surely looking forward to your next stay with us. Kind regards, HOTEL MYSTAYS Fuji Onsen Resort Matsuo
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Beware of this hotel that dishonest in disclosed the additional fee for children breakfast. I have booked this hotel via Agoda, during booking I have stated very clearly I'm one adult travel with one kid at age 11 years old, chosen the option must include breakfast, paid a mountain view hotel room at expensive price, even double checked on the booking voucher clearly stated accommodation for one adult and one child, "Breakfast included". To my very surprise when checked in at 4pm, was told have to pay additional breakfast fee for my boy at 900 yen per breakfast, which did not disclose at all during booking. Not I have no money to pay this but I felt cheated. Do you expect family travel with kids only can book breakfast for adult and kids do not need to eat breakfast? Subsequent days in Tokyo I have also booked hotel room via Agoda which stated kids below 12yo stay for free and included breakfast, and it was included breakfast for kids too. Wasted my time arguing and checking at reception until 5pm and sky getting dark, I'm not getting any chance to have sightseeing around, next day 11am SHARP they called to check out. Spent such most expensive price during my entire stay in this hotel is totally not worth it at all, can't see the mount Fuji from my Mountain View room because on the check-in time the sky already dark, next morning is too cloudy not even can see the mountain. The in house onsen is so so only, you could enjoy better one anywhere. You have to queue for breakfast. We went down 820am,have to wait until 9am only can go in, 9.30am they told you the restaurant is going to close. Not worth the money spent.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 展望温泉 ホテルマイステイズ富士山, 支配人 at Hotel Mystays Fuji Onsen Resort
Responded 22 Aug 2020
Thank you for staying at HOTEL MYSTAYS Fuji Onsen Resort. We appreciate you taking the time to write to us. Thank you for taking the time to share your feedback. We apologize for the confusing indication of the meal charge for children. As stated in the hotel policy section on the agoda.com website, children's meals are NOT inclusive. However, the indication only appears in the beginning of your booking process, and does not appear on your final confirmation email. You do have to read the fine print before you finalize your booking. It is our aim to provide a comfortable stay for all our guests, thus the stressful situation you have had to experience is a serious concern for us. We will continue to work hard in clarifying the situation, however, please be kindly noted that we do not have full control of how our policies are reflected and registered on the various booking websites. -Please accept our sincere apology for the wait you had to experience for your breakfast in the morning. It is our huge regret that due to the limited capacity of our restaurant, waiting is sometimes inevitable despite of our hardest attempt to prevent it. -We are also sorry for the wait you had to experience for our restaurant. We will continue to work hard to improve our service and operation in the future. -Please accept our sincere apology for the wait you had to experience for your breakfast in the morning. It is our huge regret that due to the limited capacity of our restaurant, waiting is sometimes inevitable despite of our hardest attempt to prevent it. -We are also sorry for the wait you had to experience for our restaurant. We will continue to work hard to improve our service and operation in the future. We would be grateful if you could use our hotel when you are looking for a hotel for sightseeing in Mt. Fuji etc. We look forward to seeing you again. We would like to thank you again for your contribution during your busy schedule. HOTEL MYSTAYS Fuji Onsen Resort Manager
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It’s a great hotel for 5 of us to stay here. The room was clean so the bathroom either, the air con works properly. At the time we were leaving, I forgot my cellphone which I put it on the bed. I remembered after 5 hours left and we were at Tokyo that time. I called the hotel and there was a front desk staff name Konna san, she’s the one who help me to find my cellphone and she managed to help me to send it by Post Mail and I received it the next day with nicely wrapped inside the box. Don't stay anywhere when you look for accommodation, you won't regret it.
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Date of stay: August 2020
Value
Service
Sleep Quality
Room Tip:Rooms on high floor with the Mountain view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 展望温泉 ホテルマイステイズ富士山, 支配人 at Hotel Mystays Fuji Onsen Resort
Responded 22 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests. Sincerely,
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The hotel is located in an area that has lesser activities compared to the hotels in Kawaguichiko. This hotel is located near the Fujikyu Highland station which has an amusement park just next to the station. Walking to the hotel from the station is easy, less than a 10-minute walk. There are some shops (including a supermarket) and restaurants not too far from the station.
We booked a room with a view of Mt Fuji, but due to the weather, we did not get to see Mt Fuji from our room and that is a pity.
The sized of the hotel is considered spacious with the necessary amenities. It has an onsen which we can use free of charge.
Staff speak good English and are able to provide the necessary information we are looking for.
The only downside is that this location is not as vibrant as compared to the hotels in Kawaguchiko station.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for 1 night in a 'view of Mount Fuji' room and were disappointed. Our view was incredible! The bed was slow ghtly softer than others we've stayed in in Japan and pillows of slightly better quality. Air con worked a treat, black our curtains also good. Room size was small but bigger than some others we've stayed in with space to sit around a small table and enjoy the view. Great shower
Onsen - UK visitors beware this is a nude onsen (most in Japan are) This was a bit of a culture shock to me when I arrived but my advice is to enbrace in! The onsen is also split male & female (me and my husband made the mistake of taking 1 room key thinking it would be combined) We both still enjoyed the onsen. The view of Fuji from the female onsen was much superior to that from the male onsen (so my husband says) facilties to wash, clean, dry etc all available when leaving the onsen too.
Food - We didn't haven't breakfast here but did have dinner - It's a buffet style dinner at ¥4000 each and was well worth it. Included hot and cold drinks and a wide selection of food. We enjoyed trying new and local dishes.Would definitely stay again when revisiting
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a hotel catered for large tour groups. Encounters with such guests left a bitter and terrible experience. One woman brought her handphone into the onsen bath and changing room to take photos. Another family jumped into the onsen tub without showering and one of them started washing herself in the onsen. Although the photos on the hotel website featured the onsen overlooking Mount Fuji, the reality is, there is an opaque sticker on the window when you sit in the onsen so basically you’re looking at a plain silver sticker and not Mount Fuji. The sticker is probably there for modesty reasons (the roller coaster seems higher than the onsen on the 7th floor). Dinner and breakfast were buffet-style and the type of food was catered for large tour groups. Some of the guests shoved to get their food which was really unpleasant. Getting around for guests who do not drive is inconvenient. The hotel is located at a junction on a slope. The bus stops were not conspicuous and clearly defined. There were also not much dining options around the hotel. The nearest train station was Fujikyu-Highland which is an amusement park and about 400m away down the slope. The only positive experience at the hotel were the professional and polite front desk staff.
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip:Good for large tour groups and large families. Not good for independent travellers and those who...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location is great and room is nice and spacious, but i have major complaint about the booking. When i book a room with a view of Fuji and pay extra for it then i expect to get a room with a view. Not a room with a view of Pachinko blocking my view of Fuji. All of the rooms on the west end have a building blocking the view at lower levels. I had to complain twice before getting a room with view matching the booking. This is not good service. Be careful when booking room with a view of Fuji.
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Date of stay: October 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ホテルマイステイズ富士山 展, front staff at Hotel Mystays Fuji Onsen Resort
Responded 2 Feb 2020
Dear Guest Thank you for staying with us at HOTEL MYSTAYS Fuji Onsen Resort. We are pleased to receive your generous review despite of the incident you have described in your review. We are sorry that the view from the room did not live up to your expectations. Although guests select a Fuji view room hoping to have a nice view of Mt. Fuji, that cannot be arranged when such rooms are unavailable. We would like to kindly ask for your understanding in our policy to assign the rooms in order of reservation. Thank you again for taking the time to review us. We hope we can serve you again at our hotel in the near future. Kind regards, Hotel Mystays Fuji Onsen Resort Matsuo
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To celebrate my birthday, I planned a trip to Tokyo and Osaka in Oct this year. I haven’t been visiting Tokyo and wanna visiting Mt. Fuji as well. After doing some research, I chose this hotel for 2 nights stay. The front desk staff is quite good in English but I tried to communicate with him in Japanese 😅😅. He explained clearly the facilities in the hotel. Breakfast and dinner were included during my stay. You may view the Mt. Fuji if the weather is fine during breakfast time. The onsen is good too. Although the dinner was just ok. The price is reasonable and it’s highly recommended to stay here to visit Mt. Fuji and it is just a few minutes walk to the Fuji Highland!
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip:Parking is available but shops are quite far away from here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel MyStays is a 400 metre walk from Fujikyu Highlans station. Fujikyu Highlands station is one station from Mt Fulji station. There are regular local trains between those stations. So you'd need to return from 5th Station to Mt Fuji station to catch a local/tourist train for that one stop.
Kent, United Kingdom1,091 contribution92 helpful votes
As I was a member of an organised tour group that stayed overnight at the hotel, our trip to Base 5 of Mount Fuji was by coach.
As others have said, the hotel can easily arrange a taxi to where you want to go; I cannot be sure how long it takes to get there but I would have thought it was no more than about an hour.
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