The room assigned did not correspond to the photographs published on the hotel's website, where I actually made the reservation. Small room, broken wall and floor covering, damaged furniture, miserable mattress and pillows. Bathroom is tiny to the point where the door doesn't open completely, hitting the toilet! "Window" communicating with the bathroom in the next room! Never seen before!
3 night stay in which we were placed in a room on the second floor, in front of the stairs. During th stay, a group of teenagers on a school trip stayed. 3 nights of hearing screams and confusion in the hallways at night. The sound insulation is so bad that it felt like we were sleeping with the door open!
We complained to reception and they told us that the rooms were standard and that the night receptionist did not hear any noise. We asked to be placed in a more isolated room away from the group and nothing was done. Zero availability to provide us with a good experience and stay. The least they should have done was consider accommodating a couple for 3 nights away from a group of teenagers from the beginning.
Hotel undergoing renovations but it had no impact on our stay. Very good breakfast for a 3 star hotel. Positive point!
Unfortunately the only one. Not to be repeated!
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