Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Centrally Located
Business
Room types
Ocean view
Location
329 Umhlanga Rocks Drive, Umhlanga 4319 South Africa
Coastlands Umhlanga
623 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Great room - very spacious, large safe, extra large shower, king size bed, very clean. The street below is noisy in the early morning (traffic), so having a room on a high floor really helped.
We checked in at 21:00 and found that the towels had not been replenished. There was just one towel in the room. Also, the in-room coffee station had not been replenished. We called housekeeping, who apologised and promptly delivered more towels and coffee and coffee creamer.
We arrived hungry. The in-room info said that snacks and salads are served in the bar 24 hours a day, so we headed there. However, the friendly barman told us that since the Covid pandemic lockdowns, they do not serve snacks in the bar. It was a disappointment. It would be available as room service but we didn't feel like sitting in the room and eat. There was only one chair in the room in any case.
Despite the initial setbacks, we still had a very pleasant overnight stay. It was good value for money.
Read more
Date of stay: November 2020
Value
Rooms
Service
Room Tip:Higher rooms are more quiet when the morning traffic starts.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing Manager, Marketing at Coastlands Umhlanga
Responded 05 Jan 2021
Thank you for choosing our hotel for your recent trip to Umhlanga. We are pleased that you had a pleasant and memorable experience and that you enjoyed our facilities and service. We are pleased to hear that we were able to act quickly to any requests that you may have had and we apologise that we were not able to serve you snacks at the bar as per the lockdown regulations. We look forward to welcome you again soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Delighted to find accommodation that is affordable, clean, welcoming. Spent a decent amount of time here with family. Rooms were really large, could easily fit 2 king size beds and the bathroom was large, spacious. We had no issues with housekeeping. Staff at the restaurant were extremely helpful and accomodating on our dietary requirements. Speak with manager who was most helpful and kind in ensuring we had freshly baked egg free pastries. The personal touch of the employees made the stay welcoming. A few things that do require attention would be to have staff that are fully competent in understanding English and knowing items of the menu. Room service delivery is rather slow and food was not hot by the time it reached the room. Vanilla cafe food is fresh and must try. One should not have to pay for parking. Location is terrific to Gateway mall which is next door as well as the hospital. Oven Delights bakery which is located outside has yummy treats. I do think that entertainment facilities are required especially a games room. The pool area should be enclosed with a retractable roof top. Unfortunately the pool area was not the tidiest. It requires an upgrade of furniture. Gym equipment is limited. Overall a wonderful stay. It would also be good to see staff at their work stations instead of having to look for them when needed.
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
While typing this review I still recall last week same time I was at Coastlands Umlangha hotel. The friendly staff surpassed all my expectations. It was my first time travelling to South Africa and I had lots of apprehensions regarding the service. We had a lengthy flight since we transited in Joburg and when we arrived u on the 4th floor. Being a hotelier myself, I could see that nobody was forcing to give us a good service. Buffet has an array of choice be it at breakfast as well as for dinner and the price is very decent. Everything at the hotel is affordable. Overall we had some 15 rooms booked at Coastlands Umlangha as we stayed there on the occasion of my cousine's wedding. The waiters are very attentive and patient. Thanks for bearing with us on a Sunday night when we were the last to leave the restaurant and the bar. The room is spotlessly cleaned and very comfortable. The hotel is near to Gateway, within 5 minutes walking distance for shopping and dining out. Parking is free for hotel guests and one can also enjoy some pastries from Oven delight which is next to the hotel. We hope to be back soon. Keep up the good job, change nothing.
Read more
Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elzette S, Public Relations Manager at Coastlands Umhlanga
Responded 05 Mar 2020
Dear Krishna, thank you for visiting Coastlands Umhlanga Hotel. Thank you for taking the time to give us thorough and comprehensive feedback. We value your feedback. We are delighted that you had a wonderful stay with us. Our staff members will be greatly encouraged by your words of kindness. Your wonderful comments about our hotel, the food, rooms and overall experience are highly appreciated. We are thrilled that you enjoyed your visit to our beautiful country and city. We are so glad that you had an excellent first-time visit to Coastlands Hotel. We will definitely keep up the good work, especially after receiving such wonderful feedback. We will definitely work harder to make your next stay with us even better. Thank you for your marvellous feedback. We look forward to welcoming you again in the near future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is excellent and the rate per night for the area is really good. The external structure of the hotel is very beautiful and modern. The room that I had was 710 which was spacious and had great views. It was clean and tidy. I do not however recommend this hotel.
I didn't like a lot of things about this hotel. I firstly didn't like that its in a business complex, the reception area is outdated, not welcoming and very cold and stale. The receptionist was not welcoming at all. The furniture is outdated and out of place. The room does not have modern charging USB ports or wireless charging. The plugs are all occupied by lights and non to charge cell phones or laptops. The curtains are very outdated and belong in 1998. The breakfast was terrible and upon asking for a menu or informing the waitress what I would like for breakfast, I was told that "The Chef decides what to serve". I was provided with a cold, stale and tasteless breakfast. I will not be staying in this hotel ever again and will not recommend anyone to stay here.
Read more
Date of stay: August 2020
Location
Service
Sleep Quality
Room Tip:Don't book this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elzette Smith, General Manager at Coastlands Umhlanga
Responded 27 Aug 2020
Dear Ngcebo Thank you for staying at our hotel and for your valuable feedback. We are pleased that you liked the location of the hotel as well as its external look and structure and we thank you for complimenting us on the cleanliness of your room and the views which it offered. We have escalated your comments regarding the receptionist to the General Manager of the hotel for urgent attention as well as your comments regarding the lack of amenities which you mentioned. Furthermore, we will discuss your review at our next directors meeting as it is of utmost importance to us that our guests gave a memorable experience at our hotel and we apologise for the inconvenience which you have experienced. Andre-B van Wyk Group Marketing and Sales Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly lets say this is a nice older style hotel not an old building just the style of hotel. The rooms are nice and big but again not up to date with technology. The room aircon goes off if the keycard is removed so it also takes a long time to cool the room from a muggy 31 degrees.
The breakfast wast very good as well
So now to the other side. The Website offered R880 per night, on booking it was only R1400 per night available. Then on arrival the parking was another R60 per day according to the gent at reception. On the second day i noticed the complimentary water had not been replenished and as i was at reception i asked for this to be done. I was then told it is only on arrival when it is complimentary thereafter there is a charge.
These incidents of extortion of a guest left a very unpleasant flavour to what could have been a great experience.
Because of this I would rather choose another venue to stay over at in an area where there is an abundance of different accommodation venues to choose from across all cost spectrums.
This was an unfortunate experience for me, given that on business i like to identify a location for regular use, and after an extended abstinence due to covid this could have been an opportunity to find a new regular location to stay at. But i think i will rather test another site before even considering this one again
Read more
Date of stay: April 2021Trip type: Travelled on business
Room Tip:I wont bother again
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marketing Manager, Marketing at Coastlands Umhlanga
Responded 10 Jun 2021
Thank you for choosing Coastlands Umhlanga Hotel. We apologise for the inconvenience experienced during your stay. Your comments and feedback assist us tremendously to improve and maintain our facilities and service and we hope that we will be granted another opportunity to welcome you again soon as we would like you to experience service and facilities of the highest standard which we are renowned for.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the worst stay of all the hotels I have been. Started on the check in day where the receptionist was so rude and cold. There was no explanation of the hotel stay eg where is restaurant for breakfast, bar etc. She did not smile what so ever worst part the room she allocated the windows were so dirty was very disgusting. The restaurant staff as well no greeting of guest. They just clears the table without greeting and asking if they may clear the table, the housekeepers passes on the foyer you like you don’t exist, you as a guest you must be the one greeting. We only received the complimentary water on check in after that no water was left In the room. On our check out day back to receptionists none of them greeted, no smile, no one asked how was the stay. We really disappointed with the service level of coastland umhlanga. The staff was not welcoming at all, their so cold towards guests and not helpful. The receptionists attitude stinks!!! I was planning to come back and stay at coastlands umhlanga in March but after this bad experience I will have to change my booking and book a hotel where I will be welcomed and be treated good. Your hotel can be affordable but if your staff are treating guests like their cheap then I rather stay at an expensive hotel where my money will be appreciated.
Read more
Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The check in took very long. Lady At front desk that assisted was absolutely friendly and efficient. The night was hot and with air conditioning switched off due to COVID the Hotel was unable to provide fans despite offering the availability of a fan upon check in. Room was neat but dusty. Called to check out n lady Eavashnee was rude a huge contrast to the person who checked us in, staff friendliness is not consistent. I would serious reconsider visiting this hotel again especially in upcoming months where basic cooling facilities may not be available.
Read more
Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The food was okay, however the level of service is absolutely disappointing. The waiters don't clear the tables on time. We were eating with stacks of dirty dishes on the side of our table. We are a family of 5. We had to continually request for new cutlery. The bottles of water we ordered, came with no glasses, no ice or lemon. For a 4.5 star restaurant, I expected a way better experience. The staff are not friendly or welcoming. The one waiter came to our table and literally said "yoh" when she saw the plates. As if we were eating too much?! They don't greet you or even look at you. The staff need serious training. We also paid R16 for 320ml waters, that look like they are the complimentary waters from the hotel. How is that? The buffet area is very unorganized. It's too small and cramped and should be better spaced out for the number of people they cater for.
Read more
Date of stay: October 2022
Value
Location
Service
Room Tip:Do not do the buffet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We spent one night at the hotel as part of a spa special we bought. There were some highs and some lows in our stay. We arrived to discover we had to pay for parking!!! and there was no other place to park. The elevator was an interesting trip into the hotel, the lights on the control pad went off the lady who worked there and was in the elevator with us started to frantically press the alarm saying the elevator was stuck! it finally opened on the 11th floor we were just trying to go from the basement to ground floor. She then called another staff member who took us down in the same lift informing us how he had gotten stuck for 4 hours in the lift before. The corridor to our room has 2 vacuum cleaners left there that remained there the whole time. The room and linen were perfect, the bed was comfortable, and the room was clean. The Tv only had sports channels and mnet which was a bit disappointing. At 9.45pm we were disturbed in bed by a knock on the door from house keeping!!! Apparently our room was meant to have 4 towels and it only had 3 so housekeeping insisted on delivering the 4th towel. Before 5am we were awoken by much banging and clunking from the hotel gym which was 3 rooms away! This went on till around 6am. Breakfast was divine, the buffet had a large variety that would suit all dietary needs. Again at 8.15am we had house keeping come knocking, this time it was to collect the large towels.
Read more
Date of stay: March 2022
Rooms
Service
Sleep Quality
Room Tip:Stay far away from the 3rd floor! The GYM is there and very noisy when in use.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the ease of booking to super friendly staff at check-in to the thrills and frills of our presidential suite, it was a wickedly wonderful weekend to reflect on at Coastlands Umhlanga. Andre and his team do a fine job of making guests feel special and we certainly received the royal treatment. Best of all was dining at the ever popular signature Saffron Restaurant which serves the most amazing local dishes as well as international cuisine that will keep you going back for more. A host of divine food is prepared by the hotels top chefs and the overall service is second to none. From appetizers to mains and desserts to after-dinner coffees, we had a five star dining experience. It was a recreational, rest and relaxing experience of note, with spacious well proportioned rooms, comfy beds, bathroom with all amenities and fashioned in true presidential style. Coastlands has got to be one of the true gems on the north coast of Durban and we will keep returning to this superb hotel for its sublime experience.
Read more
Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Durban, South Africa150 contributions2 helpful votes
Good morning
No, we do not have a strike on. We have a coffee shoppe, as well as Saffron restaurant in the hotel. Gateway Shopping Centre is walking distance from the hotel which offer a variety of restaurants. Regards, Andre-B van Wyk (Group Marketing and Sales Manager)
Durban, South Africa150 contributions2 helpful votes
Good morning
Yes, all our rooms are equipped with digital laptop safes. Your own security code is created upon arrival and only you will have access to your safe.
There are more places to choose from in the Umhlanga area.
PRICE RANGE
R 1,462 - R 2,248 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaKwaZulu-NatalUmhlanga
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
