Lovely hotel, well located near some fabulous places to eat and drink and a great room.
Room 713 was comfortable and well equipped and had great bed!
Good shower and compact bathroom.
Also tea and coffee and kettle, small fridge.
Lovely roof terrace and views.
Friendly staff, especially at breakfast which is delicious!
Highly recommend and would stay again.
Nice hotel with a great management , very good breakfast with many choises , facilities for smokers are good , the staff was helpful , location good , what I appreciate is that in the rooms you can read instead of bible the UNIVERSAL DECLARATION of HUMAN RIGHTS
Dear Sultan,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our hotel. It is wonderful to hear that our staff was helpful and that you found our location convenient. We are especially grateful for your appreciation of our decision to provide the Universal Declaration of Human Rights in our rooms. Ensuring a comfortable and inclusive environment for all our guests is important to us, and we are pleased that this gesture was meaningful to you.
We look forward to welcoming you back on your next visit.
Fabulous 3 night stay ... The staff were great very friendly and helpful to us non Spanish speakers. Particular thanks to Carlos on the front desk who gave us a wonderful restaurant recommendation for the first night and helped with sites to visit ... much appreciated Carlos! Room was good and central location was excellent for all the major sites. Highly Recommended
Thank you for sharing your wonderful experience with us. We are thrilled to hear that you had a great stay at our hotel and to read that our staff, especially Carlos at the front desk, provided you with exceptional service and recommendations throughout your stay. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!
We arrive at the hotel and are immediately pleased with the location; our initial impression is good. We pay the city tax upfront, 20 euros for 2 nights for 2 people. However, when we are about to check out, they do not believe that we have paid the city tax, and we end up having a discussion with the receptionist.
Our room is right across from the fitness center, and we are awakened every morning at 6:30 as people start running on the treadmills, which are just 2 meters from our room.
It's a bit disappointing that there isn't better control over these issues, especially regarding the payment.
Location is great, hotel experience is 1-2 stars.
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay at Room Mate Carla. We sincerely apologize for the inconveniences you experienced during your time with us.
Regarding the city tax payment issue, we apologize for any miscommunication or inconvenience this may have caused you. We will certainly review our procedures to ensure better communication and clarity in the future to avoid such misunderstanding.
Additionally, we apologise for the disturbance caused by the proximity of your room to our GYM. We will take your feedback into consideration as we strive to improve our guest´s experiences.
Many thanks for your feedback and we hope to see you back soon.
Best regards
Cristóbal Domínguez
General Manager Room Mate Carla
Absolutely fantastic stay. Staff are so friendly and helpful and this is honestly the best hotel buffet breakfast I have ever had in Spain! The hotel was clean and incredibly quiet for such a central location. I wouldn’t hesitate to stay here again.
Dear Hanni,
Thank you so much for taking the time to share your wonderful experience at our hotel. We are thrilled to read that you had an absolutely fantastic stay with us!
It is rewarding to receive such positive feedback about our staff's friendliness and helpfulness. We take great pride in providing exceptional service to all our guests, and it is fantastic to know that we succeeded in making your stay memorable.
We are delighted that you enjoyed our buffet breakfast and that it exceeded your expectations. Maintaining a clean and quiet environment is a top priority for us, so we are very pleased that you found the hotel to be clean and quiet despite its central location.
We truly appreciate your kind words and your recommendation. It would be our pleasure to welcome you back for another fantastic stay in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
Warm regards,
Juan J. Blázquez
FOH Manager
