Dear guest,

We thank you for contacting the Hotel management to inform us of any inconvenience caused during your stay.

It is of great help to us to have known all the events that occurred during your days at the hotel since they help us enormously to improve our service.

Usually when a client has any incident, they solve it with the team that is available at the hotel 24 hours a day.

We are going to try to respond to each and every one of the details that you have not only wanted to transmit to us via email, but have also decided to publish it on Tripadvisor, even creating a double account so that all your anxieties are well documented.

We begin by pointing out, according to your letter, that the hotel does NOT have a bar service and is not advertised on any website, much less through the agency through which you have booked. However, thirty meters away we have the Catalonia Sagradafamilia which has a bar for your enjoyment, even with the possibility of not having to pay at the bar, you can put it on your establishment's account.

As for the pool, you can see in the images that it is a pool of limited dimensions, you can only see it by looking at the sun loungers right next to it. The dimensions of the pool are those allowed by legislation due to the type of building and not having a lifeguard.



A minibar is advertised in the room and our clients are delighted to be able to use it for their products. I see that there is a problem of interpretation, in this hotel, as I have said, it is only for the use of clients.

You show us in an image that you did have several infusion options and not just fruit, we even see green tea.

An amount of complimentary coffee stipulated by those responsible for standards and processes of the Catalonia chain for the hotel category is placed in the room upon arrival. If you want more, you have to inform the staff and you have to pay the corresponding price.

But the receptionists wanted to be nice and offered you more units for free.

We are sorry that the breakfast did not live up to or meet the expectations that have been placed on it and we thank you for your criticism to improve it in all aspects.

In short, we are very sorry that the hotel, due to a combination of nonsense and some interpretations, has not met the objectives set by the standards and processes designed by the chain.


At your service,

Dear guest,

We thank you for contacting the Hotel management to inform us of any inconvenience caused during your stay.

It is of great help to us to have known all the events that occurred during your days at the hotel since they help us enormously to improve our service.

Usually when a client has any incident, they solve it with the team that is available at the hotel 24 hours a day.

We are going to try to respond to each and every one of the details that you have not only wanted to transmit to us via email, but have also decided to publish it on Tripadvisor, even creating a double account so that all your anxieties are well documented.

We begin by pointing out, according to your letter, that the hotel does NOT have a bar service and is not advertised on any website, much less through the agency through which you have booked. However, thirty meters away we have the Catalonia Sagradafamilia which has a bar for your enjoyment, even with the possibility of not having to pay at the bar, you can put it on your establishment's account.

As for the pool, you can see in the images that it is a pool of limited dimensions, you can only see it by looking at the sun loungers right next to it. The dimensions of the pool are those allowed by legislation due to the type of building and not having a lifeguard.



A minibar is advertised in the room and our clients are delighted to be able to use it for their products. I see that there is a problem of interpretation, in this hotel, as I have said, it is only for the use of clients.

You show us in an image that you did have several infusion options and not just fruit, we even see green tea.

An amount of complimentary coffee stipulated by those responsible for standards and processes of the Catalonia chain for the hotel category is placed in the room upon arrival. If you want more, you have to inform the staff and you have to pay the corresponding price.

But the receptionists wanted to be nice and offered you more units for free.

We are sorry that the breakfast did not live up to or meet the expectations that have been placed on it and we thank you for your criticism to improve it in all aspects.

In short, we are very sorry that the hotel, due to a combination of nonsense and some interpretations, has not met the objectives set by the standards and processes designed by the chain.


At your service,

Dear Ianucmarius,
Thank you for taking your time and sharing your experience with us. Your evaluation helps us to continue improving. We are proud that you liked our rooms and that you highlighted our breakfast and location. We hope to see you again. Sincerely Hotel Catalonia Albeniz