We were misled by the good reviews until we actually stayed there for several days . It actually spoilt our holidays .
The frontline staff are impolite , unprofessional & not helpful at all , which we would not expect in a 4 star hotel .
The rooms are small , not user friendly with NO storage space at all ( not even a small drawer) . Only clothes rack is found in the room , no wardrobe ( not expected in a 4* hotel )
The worst thing is the bathroom ! The floor is really slippery , no safety handle installed , no anti-slip bath mat ! There is no privacy in the bathroom ( not as stated in their website .. private bathroom ! ) I literally have to step out the shower room naked to dress up in front of my roommate ! ! It's alight if you're couples !
The house keeping is not up to standard , the dustbins were left dismantled after room cleaning . The electric kettle is leaky , which is very dangerous .
There is only 1 chair for 2 people to use , unacceptable in a 4 * hotel .
We were only given 2 bottles of water on the 1st day , and was told that water was only provided for 1 day, unlike what they stated in their website ! !
Another amazing issue is tissue ... each room was provided with 4 pieces ( a small pack containing 4 pieces ) of face tissue for 2 people per day ! ! This was my 1st encounter in a 4* hotel !
I would never rate this hotel as 4* , 3 star is their max
It's so disappointing to find such standard in this new hotel under chain management ! !
