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Refugio Grey
Sector Refugio Grey, Torres del Paine National Park 5661000 Chile
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Dining (43)
Room & Suite (13)
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About
4.5
#1 of 2 hostels in Torres del Paine National ParkLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Refugio Grey is the closest lodging to Grey Glacier. Access: Hiking from Refugio Paine Grande, navigation through Lake Grey or hiking from Los Perros. If features shared bedrooms (bunk beds), shared bathrooms, a lounge, a restaurant (daily menu) and a bar. Refugio Grey is the ending or starting point for the W Circuit and part of the Big Circuit (the "O") for guests coming from Dickson-Los Perros.
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Property amenities
Bar / lounge
Restaurant
Breakfast available
Snack bar
Hiking
Shared bathroom
Good to know
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
Location
Sector Refugio Grey, Torres del Paine National Park 5661000 Chile
Name/address in local language
Reviews
4.5
542 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Refugio Grey is celebrated for its prime location, which guests find convenient for exploring nearby scenic spots, and its vibrant atmosphere, though the latter may not suit those seeking tranquility. Cleanliness is a highlight, with visitors commending the tidy rooms and facilities. While the amenities generally receive positive feedback, some guests suggest there is room for improvement.
Travelers have mixed feelings about the rooms and note the food is pricey and underwhelming. Additionally, while the service is deemed friendly, the call for more consistent upkeep is evident.
Location
Convenient
Atmosphere
Lively
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Helpful
Amenities
Satisfactory
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Detailed Reviews
We stayed here one night. We took the 11am catamaran, hiked to refugio grey (about 3.5 hours), stayed the night, then hiked to the suspension bridges and back to Paine grande for the 5pm catamaran the next day with plenty of time to spare. We only hiked to the second suspension bridge as we heard the third bridge was not worth the hike. Hike past the second suspension bridge about 10 min for an incredible view. Refugio grey was nicer than we thought. We stayed in a dorm with 4 beds. Everyone was very nice and considerate. They had black out curtains so we slept really well.
We did the full board package with dinner, breakfast and packed lunch. Food was good and service was excellent. It is a well run place. They provided gluten free meals for me but told me they cannot guarantee it will be totally gluten free because it is a small kitchen. They made sure to prepare my food on clean surfaces using clean utensils. I have celiac and did not get sick.
Bar is fun - good atmosphere with great drinks, snacks and good service.
This is expensive - for example the bedding alone is $50 pp. But it was worth it to us because we wanted to see the suspension bridges but were not planning on doing the entire O circuit and it would be difficult to reach the bridges and back in one day. Would stay again!
We did the full board package with dinner, breakfast and packed lunch. Food was good and service was excellent. It is a well run place. They provided gluten free meals for me but told me they cannot guarantee it will be totally gluten free because it is a small kitchen. They made sure to prepare my food on clean surfaces using clean utensils. I have celiac and did not get sick.
Bar is fun - good atmosphere with great drinks, snacks and good service.
This is expensive - for example the bedding alone is $50 pp. But it was worth it to us because we wanted to see the suspension bridges but were not planning on doing the entire O circuit and it would be difficult to reach the bridges and back in one day. Would stay again!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vertice_Manager, Administrador General at Refugio Grey
Responded 20 Jan 2020
Hi mountainbeachlvr, Thank you for your review! We appreciate that you found our food excellent and tha everyone was very nice and considerate!!! We hope to see you again soon!!! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When completing the O trek the stay here at Refugio Grey was awesome. I had a bed inside the refugio! The package that Vertice made available to me was 3 nights in refugio's and 4 nights in a prepared tent (w/ pad and bag) and it also included all of my food each day. I just brought lots of protein bars and snacks. Don't slip up and forget snickers bars! Buy them before you get to Puerto Natales too or be prepared to pay the piper :))
My Day 4 was the most difficult part of the O trek, in my opinion, the John Garner Pass (Grey Glacier). It took us 7 hours, but we were flying and taking chances. The UK guy (Jason M.) that I followed was literally running down the descending part after we cleared the snowy ascend. Seeing grey glacier was insanely beautiful!
When I got to the Grey camp I let the manager, Carla, know that I had left my phone back at Los Perros camp. Carla saved the day and tracked my phone down. She devised a plan to bring it to my hostel in Puerto Natales on her day off because there was no way for my phone to catch up to me on the remaining 4 days on my trek! Carla saved my freaking life...well digital life :)
Thank you so much Vertice staff. I had a good trip despite the rain and wet feet! WARNING: bring boots that are actually waterproof and don't just trust them. I heard that gore-tex is the only way to stay dry. My Merrell, "waterproof", boots did not fair well in the wet grass and continuous rain. Merrell...here's your chance to make good on my boot problems. I want to test out your gore-tex options!
My Day 4 was the most difficult part of the O trek, in my opinion, the John Garner Pass (Grey Glacier). It took us 7 hours, but we were flying and taking chances. The UK guy (Jason M.) that I followed was literally running down the descending part after we cleared the snowy ascend. Seeing grey glacier was insanely beautiful!
When I got to the Grey camp I let the manager, Carla, know that I had left my phone back at Los Perros camp. Carla saved the day and tracked my phone down. She devised a plan to bring it to my hostel in Puerto Natales on her day off because there was no way for my phone to catch up to me on the remaining 4 days on my trek! Carla saved my freaking life...well digital life :)
Thank you so much Vertice staff. I had a good trip despite the rain and wet feet! WARNING: bring boots that are actually waterproof and don't just trust them. I heard that gore-tex is the only way to stay dry. My Merrell, "waterproof", boots did not fair well in the wet grass and continuous rain. Merrell...here's your chance to make good on my boot problems. I want to test out your gore-tex options!
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Date of stay: December 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vertice_Manager, Administrador General at Refugio Grey
Responded 28 Jan 2020
Hello cody, Thank you for your review! We are soo happy to read that Carla, our second head recepcionist help you to solve your inconvenience with your phone! We hope your trip keeps being a great expercience for you! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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My partner and I stayed at Refugio Grey Camping where we pitched our own tent and spent the night there on the last night of the W Trek. We were one of the first to check into the campsite, so we had our pick on which spot to take. We had a pretty decent sleep at Grey.
Another cool aspect of Refugio Grey is that there is a Mirador (View point) really close by for the Grey Glacier if you continue down the camping area path for 5-10min. It's really secluded and at the time we went there was no one else there. Really beautiful views of the Grey Glacier.
Grey had the newest looking facilities our of all the Refugios. The camping showers were very clean compared to others we encountered on the Trek. I also decided to opt for the full board option. The dinner was quite good - we were served bread, soup, main meat dish and a dessert. The breakfast was yogurt and cereal, scrambled eggs, bread + ham/cheese. The lunch box contained a large sandwich and a variety of snacks. We ended up with so many snacks that we gave some away to backpackers doing the O Trek who were running low on food. The 2 main issues I did encounter were that the paid WiFi connection was very flaky (however it's nice that they offer this amenity to guests). The camping bathrooms were being cleaned at 9:00AM when everyone was trying to use them. We ended up going into the main Refugio to use their bathroom.
Another cool aspect of Refugio Grey is that there is a Mirador (View point) really close by for the Grey Glacier if you continue down the camping area path for 5-10min. It's really secluded and at the time we went there was no one else there. Really beautiful views of the Grey Glacier.
Grey had the newest looking facilities our of all the Refugios. The camping showers were very clean compared to others we encountered on the Trek. I also decided to opt for the full board option. The dinner was quite good - we were served bread, soup, main meat dish and a dessert. The breakfast was yogurt and cereal, scrambled eggs, bread + ham/cheese. The lunch box contained a large sandwich and a variety of snacks. We ended up with so many snacks that we gave some away to backpackers doing the O Trek who were running low on food. The 2 main issues I did encounter were that the paid WiFi connection was very flaky (however it's nice that they offer this amenity to guests). The camping bathrooms were being cleaned at 9:00AM when everyone was trying to use them. We ended up going into the main Refugio to use their bathroom.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Check out the Mirador that's only 5-10min from Refugio Grey if you arrive early from Paine Grande.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felipe soto, Administración de ingresos at Refugio Grey
Responded 30 Mar 2023
Dear Jade We are delighted to know that you were able to enjoy our facilities in the camping area and that you also liked our food services in the restaurant. As a team at Refugio Grey we are very grateful for sharing your information and the experience you had with us. Again thank you very much. Best regards. Felipe Soto Rodriguez General Manager Refugio Grey. Vertice.Travel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We hiked the O Circuit and this refugio was hands down the worst one we experienced on the trail. First, the quality and quantity of the food was bad. OK, I understand you don't go to a refugio for the culinary experience, but Seron and Dickson, both refugios with far greater logistical supply difficulties, had no problem putting an imaginative, filling and healthy meal on the table. Second, they know people want to get an early start on the day, be it that they want to hit the trail early or that their excursions start at early, but by 8:30 there was still no breakfast in sight. Third, whatever you asked for or whatever you did, the response was "NO." No, you cannot sit on the bench to tie your laces. No, you may not move that bench so a group can sit and play cards. No, you cannot have a spoon outside of established eating hours. Every request, no matter how small, was too much for the staff at Grey. Fourth, bathroom bins are emptied during the day before new guests arrive. But is it too much to ask that they also be emptied late at night when everyone is in bed so you don't encounter overflowing bins first thing in the morning? Lastly, the staff does not seem to like their jobs and would prefer being somewhere else. They are grumpy and morose. Contrast that with the cool and incredible people who run the other refufgios and you understand why I label Grey, RefugiNO. Problem is, what other option do you have between Perros and Paine Grande? Maybe a bit of competition for the concession would improve the situation!
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Date of stay: December 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felipe soto, Administración de ingresos at Refugio Grey
Responded 10 Jan 2022
Hi Wanderlustigforever, thank you for your comments. We sincerely apologize for the issues you experienced and for any inconvenience this may have caused. This is not a normal situation and we will make sure to verify every detail mentioned above. I sincerely hope that this situation does not affect your trip and that you have good memories of your visit to Torres del Paine National Park. Felipe Soto Rodriguez Administrador General Refugio Grey, Dickson y Los Perros Vertice.Travel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here the last night of our trip and it was a great experience. The bunk rooms are smaller with only 2 sets of bunk beds and these were the most comfortable or the whole trek! Plenty of storage space for gear. The communal bathrooms and showers were pretty clean. There were wood stoves to make common areas although they did not have as much common space as the other refugios. The food and drinks were good. There is a room to store your backpack while you hike up to see the suspension bridges or check out the incredible lookout over Grey Glacier and the icebergs. Highly recommend taking the Grey 3 Navigation across the Lake as it takes you right up to 3 faces of the glacier and it yields quite fantastic views, but that does require setting up private transportation back to Puerto Natales as there are no buses that go to the south end of lake grey.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rodrigo Meunier, Ventas at Refugio Grey
Responded 19 Feb 2020
Hello NPan87, Thank you for your 4 stars review. We are proud to read that our bunk beads were the most comfortable, that everything was clean and than our food and drinks were good. We hope you come again to visit us! Best regards, Jorge Herrero Gorostiza Refugio Grey General Manager Vertice SA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Grey refugio is a gem on the W or O trek! After 5 nights camping on the O trek, this refugio offers great food, clean rooms, a fireplace to get warm (and dry) and the staff is super friendly!
Valentina was a great host and went above and beyond to answer all questions and made sure the refugio is a great place to stay! 5/5 recommended!
Valentina was a great host and went above and beyond to answer all questions and made sure the refugio is a great place to stay! 5/5 recommended!
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felipe soto, Administración de ingresos at Refugio Grey
Responded 15 Mar 2023
Dear anoter Traveller Thank you very much for your rating and review. We are glad to know that we met your expectations and that you were able to enjoy the facilities and amenities at our lodge. Thank you for highlighting Valentina's work, just like her, all our team at Grey is very committed to provide the best of services. Thank you again! Best regards. Felipe Soto Rodriguez General Manager Refugio Grey. Vertice.Travel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really good campsite! We stayed here for the first night of our W trek and rented a tent, sleeping bag and mat. All were really good quality and kept us warm.
There is also a warm kitchen that you can cook and eat in, and warm showers, toilets and bins.
You can also leave your bags here whilst walking to the suspension bridges.
There is also a warm kitchen that you can cook and eat in, and warm showers, toilets and bins.
You can also leave your bags here whilst walking to the suspension bridges.
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felipe soto, Administración de ingresos at Refugio Grey
Responded 27 Mar 2023
Hi tarajQ649LP, Thank you for your excellent comments! It makes us very happy to know that you enjoyed our amenities and camping service. We hope to see you again soon! Felipe Soto Rodriguez Administrador General Refugio Grey. Vertice.Travel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our 4th and last refugio on the W trek. Rooms are OK in principal but the thing that was not good at all was that you can’t open the windows. They took of the handles and somehow fixed the windows. If you’ve 6 persons sleeping in a small room, especially with all the hiking cloths and bags after a long day of hiking, be assured that not fun.
There is a small bar area where you can sit and relax with a drink or more. Canteen/restaurant is next it, furnished with large tables that you share with other guests. Food in quality & size is OK.
But again, I don’t how who’s brainchild it was to remove window handles and leave the windows permanently closed
There is a small bar area where you can sit and relax with a drink or more. Canteen/restaurant is next it, furnished with large tables that you share with other guests. Food in quality & size is OK.
But again, I don’t how who’s brainchild it was to remove window handles and leave the windows permanently closed
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Date of stay: December 2019
Value
Location
Service
Room Tip: check whether you can open the window for fresh air
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vertice_Manager, Administrador General at Refugio Grey
Responded 9 Jan 2020
HI Thomas_0608, Thank you for writing us! We appreciate you like our rooms and our bar and restaurant area! We are also sorry about the inconvenience you had with the window in your room. We are fixing the problem with the handles because they got broke. We hope you can came again and enjoy our improvements! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at camping grey for the first day of the W trek. We were so happy to see our tents already put up with really good quality mats inside them. The shared spaces were really nice and clean. Valentina was really helpful with any questions that we had! Overall a great place to have our first night.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felipe soto, Administración de ingresos at Refugio Grey
Responded 27 Mar 2023
Hi 559annabel, Thank you for your excellent comments! It makes us very happy to know that you enjoyed our amenities and camping service, as well as the good attention and information provided by Valentina. A big hug and we hope to see you again soon! Felipe Soto Rodriguez Administrador General Refugio Grey. Vertice.Travel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic location for a Refugio and campsite. Unfortunately the facilities are too small for the large number of campers ( kitchen can not accommodate everyone in the morning, long wait for showers etc).
By far the biggest area for improvement is the cleanliness! The bathrooms and showers were dirty and unpleasant to be in unless they had just been cleaned. Toilets were blocked and there was used toilet paper all over the floor and blood splattered toilet doors. Clearly the bathrooms need to be cleaned more than once a day when you have such a high volume of campers.
By far the biggest area for improvement is the cleanliness! The bathrooms and showers were dirty and unpleasant to be in unless they had just been cleaned. Toilets were blocked and there was used toilet paper all over the floor and blood splattered toilet doors. Clearly the bathrooms need to be cleaned more than once a day when you have such a high volume of campers.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Felipe soto, Administración de ingresos at Refugio Grey
Responded 14 Jan 2024
Hello fiona C, I understand your concerns and appreciate your honesty in sharing your experience. We sincerely apologize for the issues you encountered with the facilities during your stay. We take your feedback seriously and are committed to making improvements to provide a more enjoyable experience for our campers. We have taken note of your observations regarding the kitchen's capacity, wait times for showers, and especially the cleanliness of the bathrooms. We are actively working to address these issues. Additional measures are being implemented to ensure constant cleanliness of the bathrooms and showers, including an increase in cleaning frequency. We appreciate your feedback and look forward to the opportunity to demonstrate significant improvements on your next visit. Best regards, Felipe Soto Rodriguez Administrador General Refugio Grey. Vertice.Travel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi
There were power outlets in all the Refugios to charge your devices. These were in the common area and in the rooms. Wi-Fi was available for a cost (I didn't use it for the 5 days though so don't know how quick it is). Weather was cool and windy but while walking it was OK. It snowed on day 1 for us
"Absolutely leave your food far from your tent, or avoir this campsite altogether. Full of mice. "Read full review
"Book well in advance. Plan your trekking: the first view point from the refuge is 15-min walk... but its 2 hours more to get closer!"Read full review
"Bring your own dinners and lunch if you can. They take credit. You can't use a stove on trail."Read full review
"Probably the most crowded campsite we stayed at -- leave early for a less crowded trail. "Read full review
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LOCATION
ChileMagallanes RegionTorres del Paine National Park
NUMBER OF ROOMS
7
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Refugio Grey
Which popular attractions are close to Refugio Grey?
Nearby attractions include Circuito grande Torres del Paine (7.5 km).
What are some of the property amenities at Refugio Grey?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and breakfast.
What food & drink options are available at Refugio Grey?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Which languages are spoken by the staff at Refugio Grey?
The staff speaks multiple languages, including English and Spanish.