Dear Linda, Jean and Buoreville
I would like to apologize for the inconveniences you have had during your stay at my house.
I will try to clear up some of them, which I think are due to a misunderstanding.
Firstly, unfortunately, this year in May there was a heat-wave out of season, and like many people, I was not prepared for this; this meant that the mosquitos came earlier than usual. I am very sorry, I tried to put up the mosquito net and I phoned you several times and you said that everything was OK. So you didn´t give me the chance to solve the problem.
I always try to leave the house as clean as possible, so the issues that you mentioned surprise me. I have taken steps with the cleaning staff to assure that this doesn’t happen again.
Secondly, concerning the steps, I can confirm that in Holiday Lettings’ amenities of the house it states very clearly that the house is not suitable for people with reduced mobility. Furthermore, in the photos you can see that the house is on a hill. Also if you read the other reviews, many of them mention this fact.
Thirdly, my house has a tourist license. The number can be found on the web page.
Next, each bedroom has two electricity sockets. If you needed adaptors you could have asked me for them. The five tip-advisers refer to and measure the price and quality; they are not stars which measure the level of luxury. I have never claimed the house was a five-star luxury house, however I do the best I can and have had some terrific reviews from many people
Finally, for your two weeks’ stay you paid €2,000 euros, not 2,000 pounds. There is a 600 euro difference.
I give the same answer for the 3 reviews because you come together and you feel the same
Sorry again I hope one day I can do something to compensate your inconvenience
best regards
Beatrizchice@gmail.com