I am highly allergic to feathers and was told told we are all out of feather free pillows they run put quick" Beyond disappointing! I am shocked that a Hyatt would not be able to accommodate such a basic request.

I do not often review hotels but this one was exceptional. We had a number of interactions with staff for various reasons and every single one of them were friendly and helpful. Very impressive. I highly recommend this hotel.

We came into town for 3 nights with our kids and dogs for a funeral in the area. The hotel lobby was clean and the front desk staff was friendly the entire stay. Our room was ok. I found our phone and tv not in working order. The fridge was fine. The bed was a rock. Even my hubby who likes a firm mattress found it to be uncomfortable. We saw people in the (outdoor) pool and it looked clean but we didn't have time to try it ourselves on this trip. We were late to breakfast every single morning. By late, I mean, the last 30 minutes it was being served. If you don't want to be the first one in line at 7am, expect them to be out of food, condiments, and coffee. Breakfast goes until they run out. We were charged $75 for the stay to bring our dogs. This is fine, but for being "pet friendly" I expect to have some level of service for the charge. You'll find the "pet area" is 2 feet of rocky, thorny weeds full of trash, behind the dumpster, on top of an open storm grate, with parking in front of it so hope nobody is parked there. The pet waste bin is full, the poop mits bin is empty. No, there is no substitute place to bring your dog to use the bathroom. The entire parking lot is cemented.