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MrsSandyplops
Chester, United Kingdom

Another lovely holiday here 😊

Review of Grand Aquarium
Reviewed Oct 4, 2023
We arrived back from Grand Aquarium early hours yesterday morning after an 11 night stay and out 4th time there,we are already looking at booking to go back in July and September next year 😊
We booked an upgraded room this year and they’re so much better,we went with family and my dad ended up going into hospital with his COPD whilst over there,the hotel staff were very good in helping us with this and helping my dad get his medication and his “fit to fly letter” on our last day.
All staff are lovely and helpful and can’t do enough for you
Yes it’s a little bit away from the shops but if you don’t mind a 10/15minute enjoyable walk you’ll be fine (or there’s taxis outside or a Dolmus that goes from just up the road)
The only few little things I would say is the shop prices that are in the hotel are really high and the prices have gone up this year in the restaurant/bar (I know prices have gone up everywhere) I think they would sell a bit more if the prices were a little lower!!
Also the air con you pay per unit and not per room,there are 2 units (one in the bedroom and one in the lounge area) each unit is £45 a week so totals £90 a week,which seems a lot…maybe lowering it to £60 for both units would make it more affordable for people??
Thank you to everyone for a lovely holiday and we’ll see you all next year xx
Date of stay: September 2023
Trip type: Travelled with family
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Reviewed October 3, 2023 via mobile

We stayed at the Grand Aquarium for 14 nights in September, 4 of us in total, what can I say but what a great place in Icmeler, it was our first stay here and we loved it so much that we have booked to go back for September 2024. The first thing we noticed was how friendly all the staff were, always pleasant and really professional and welcoming, Sally the hotel manager is fantastic, she somehow remembers everyone’s name, we was a little unlucky not to get one of the new rooms this time but still decent rooms, the maid was fantastic and the rooms were spotless with clean towels everyday, the hotel is a fair bit away from the main area of Icmeler but that didn’t bother us as it was nice for a change of scenery as we’ve stayed in the main part before, want to say a big thanks to all the staff there including the entertainment team who were brilliant and of course Sally, loved it and can’t wait till next September.

Room tip: Hire a electric scooter as it’s a good walk into the main town. Go to the pool party there as it’s brilliant.
Date of stay: September 2023
Trip type: Travelled with family
Thank Wayne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CEYHAN EROĞLU, Müşteri Hizmetleri / Ön Büro at Grand Aquarium, responded to this reviewResponded May 2, 2024

Dear Guest,
We appreciate your wonderful review following your recent stay at The Grand Aquarium. Thank you very much for choosing us to stay .

I am so pleased that you enjoyed your time with us so much, and that you felt very well cared for by our team.
We will always try do our best for our dear guests holiday a memorable one.

We are all looking forward to welcoming you back again.

Warmest Regards,

Saliye YÜKSEL
Pr. Manager

Aquarium Hotels
( Your Forever Family )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 29, 2023 via mobile

We arrived back from 11 nights at the Grand Aquarium Hotel this morning and what a fantastic holiday we have had. I cannot recommend this hotel enough. We stayed in the newly refurbished Annex and the rooms were beautiful. The rest of our family stayed in the main hotel which have not been refurbished yet - a little dated but still very clean and comfortable.
Our kettle broke a few days in so we told the manageress Saliye and this was changed right away with no problems.
The entertainment staff are amazing, there is never a dull moment here and everybody gets involved. The nighttime entertainment is brilliant also. The BBQ (all you can eat) foam & pool party was a highlight for us. The BBQ food was beautiful and plenty of. This was £15 per adult & £10 per child - 100% worth it.
The bar staff are brilliant and always joined us for a game of pool after their shift. Thank you so much Grand Aquarium for our unforgettable first stay that definitely will not be our last!!!

Special mention to Saliye, Memet, GeeGee, Musafa, Ali and the 2 main bar staff.

The Wright family x

Date of stay: September 2023
Trip type: Travelled with family
1  Thank Courtneyanais
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CEYHAN EROĞLU, Müşteri Hizmetleri / Ön Büro at Grand Aquarium, responded to this reviewResponded May 2, 2024

Dear Guest,
We appreciate your wonderful review following your recent stay at The Grand Aquarium. Thank you very much for choosing us to stay .

I am so pleased that you enjoyed your time with us so much, and that you felt very well cared for by our team.
We will always try do our best for our dear guests holiday a memorable one.

We are all looking forward to welcoming you back again.

Warmest Regards,

Saliye YÜKSEL
Pr. Manager

Aquarium Hotels
( Your Forever Family )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 29, 2023

Amazing hotel .. such lovely staff .. especially Devrim Kurt and Gee Gee .. helped so much with everything and very friendly! Can’t wait to come back!!! Devrim Kurt went out his way to help with everything! Such a lovely man!! Our room was really nice, we had everything we needed. Anything we didn’t have they made sure we did have!!

Date of stay: September 2023
Trip type: Travelled with family
Thank Roving31884489830
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CEYHAN EROĞLU, Müşteri Hizmetleri / Ön Büro at Grand Aquarium, responded to this reviewResponded May 2, 2024

Dear Guest,
We appreciate your wonderful review following your recent stay at The Grand Aquarium. Thank you very much for choosing us to stay .

I am so pleased that you enjoyed your time with us so much, and that you felt very well cared for by our team.
We will always try do our best for our dear guests holiday a memorable one.

We are all looking forward to welcoming you back again.

Warmest Regards,

Saliye YÜKSEL
Pr. Manager

Aquarium Hotels
( Your Forever Family )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 28, 2023

Been here 4 times. Love it so so much.Family friendly.Staff amazing, Sally lovely manageress. Turkish Bath, massage the best one in the world. Hairdresser do a great job as well. Jewellers so reasonable. Can't go anywhere else. Restaurant staff fantastic and reasonable prices x

Date of stay: August 2023
Trip type: Travelled with friends
Thank dianewX6741HZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CEYHAN EROĞLU, Müşteri Hizmetleri / Ön Büro at Grand Aquarium, responded to this reviewResponded May 2, 2024

Dear Guest,
We appreciate your wonderful review following your recent stay at The Grand Aquarium. Thank you very much for choosing us to stay .

I am so pleased that you enjoyed your time with us so much, and that you felt very well cared for by our team.
We will always try do our best for our dear guests holiday a memorable one.

We are all looking forward to welcoming you back again.

Warmest Regards,

Saliye YÜKSEL
Pr. Manager

Aquarium Hotels
( Your Forever Family )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 28, 2023 via mobile

The hotel really is a gem. From the facilities to the management to the staff. Well worth a 5* review .

To explain why. On site, you have a hairdresser, a turkish bath , a gym, a swimming pool and a kiddies pool, a shop, jewellers , photographers, etc. Yes, this is Turkey where you expect to pay for extras, but this year Saliye promoted the businesses, but none of the owners jumped on you like they have previously. It's a relaxed experience.

The staff from Saliye, the manageress , the entertainment team who go none stop interacting with everyone , the bar and restaurant team, led by Mr Ali . Mehmet, one of the waiters, is so friendly and always smiling. All the team make you feel like you're part of a family, and that's how they want you to feel. Aquarium (Grand, Club , Annexe) ...family. We have most on Social media and stay in touch throughout the year.

The shops are a bit pricier than the shops in town , but show me an on-site shop that isn't. Anywhere in the world, including UK resorts. The jewellers is good value. The massage is well worth it. Go for the full treatment you won't regret it.

Yes its outside the town , a nice walk along the canal, or hire a trike for around a tenner a day. This saves the walk and takes about 5 mins to get into town. Plenty of parking outside.

The hotel is being refurbished this winter and the new look is amazing .

Date of stay: September 2023
Trip type: Travelled as a couple
1  Thank hordari
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CEYHAN EROĞLU, Müşteri Hizmetleri / Ön Büro at Grand Aquarium, responded to this reviewResponded May 2, 2024

Dear Guest,
We appreciate your wonderful review following your recent stay at The Grand Aquarium. Thank you very much for choosing us to stay .

I am so pleased that you enjoyed your time with us so much, and that you felt very well cared for by our team.
We will always try do our best for our dear guests holiday a memorable one.

We are all looking forward to welcoming you back again.

Warmest Regards,

Saliye YÜKSEL
Pr. Manager

Aquarium Hotels
( Your Forever Family )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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