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Michelle D

Amazing holiday

Review of Grand Aquarium
Reviewed Jan 8, 2023via mobile
Me and my family 2 adults and 2 adult children and my parents stayed here in august 22 for a 3 week stay, this stay was our 4th visit. We have been coming to turkey for many years and stayed in lots of different accommodation, the hotel staff from the cleaners to entertainers were so friendly and helpful,
mr Ali was very friendly, saliye was always busy helping anyone out if they had any problems, Yahman the hotel owner would always come and sit with us and talk to us and make sure we had an amazing time, the entertainers we lovely my daughter made good friends and still keep in touch with them now.

Rooms- they are very basic but you have everything you need in them as in microwave cutlery plates air con towels etc, maids come in every day to clean and if your sleeping in they either come back later or give you supplies such as clean towels and toilet roll.

Food- the food was lovely and reasonable priced, we had breakfast every morning and lunch most days at the hotel but we did like to eat out in the evenings. We would like more Turkish traditional meals on the hotel menu 😄 our beds were very comfortable, my teenage soon would stay out later then us and the staff always let him in with the spare key late at night.

Pool area- the pool we like because it has steps into the pool and not metal ladders, my mother can’t swim and this pool is easy accessible for her, it’s cleaned every evening as well as the pool area floor. The sun-beds were a little uncomfortable which the owner knew about, we had a conversation about it but we never struggled to get a sun-bed any time we went down for one.

Entertainment- the entertainment is good the kids love it! Pool party is a big hit, we also love bingo! Sometimes we ask for Turkish music and they put it on and they and us dance to all the traditional dancing and we love it.

Hotel- the hotel is beautiful the rooms do need updating which are slowly being done one by one, they recently put a new roof in the hotel and are now starting on the rooms. It is about 15 mins walk into town but there is always taxis and buses running constantly which are really cheap, everyone is so helpful and friendly and would do anything for you. Any trouble at the hotel which there always is in every hotel you stay in usually from too much alcohol is always sorted out straight away!
We love it and have booked again for 2023
Date of stay: August 2022
Trip type: Travelled with family
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CEYHAN EROĞLU, Müşteri Hizmetleri / Ön Büro at Grand Aquarium, responded to this review
Responded Jan 16, 2023
Dear Guest,
We appreciate your wonderful review following your recent stay at The Grand Aquarium.

It was a great pleasure to host you one more time.

I am thrilled that you had another fantastic holiday with us. Thank you very much for noting my team’s hospitality- it means a lot to all of us and our whole team . We all do our best to give you the best service.

I know that our team will be thrilled by your amazing feedback, and kind words.

It will be our pleasure to welcome you back again soon.

All Our Love,

Saliye YÜKSEL
Grand Aquarium ( Your Forever Family )


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 6, 2023

Apologies for the late review, we both visited in September.
We have been coming here for at least the past 15 years except the 2 years of covid.

Once again we were met by Mr Ali at check in, what a true gentleman he is. (my brother LOL) Mr Ali introduced us to the the new owner, a really nice and hands on guy.
Mr Ali was always on hand at night to greet you.

The lovely Saliye is getting younger looking every year and again cannot do enough for you. I think JET2 should pay her a bonus as she takes care of everyone's issues no matter how big or small.

Once again we were not let down by ALL OF THE STAFF, restaurant/bar staff were great & their pool service throughout the day was very much appreciated. mmm Efes...

Had a Haircut & a couple of shaves along with the obligatory Turkish bath and massage which was excellent.

There is not much more that I can say about GA that I haven't mentioned over the years.
There is a reason why GA get so many repeat custom, its down to how the staff are so friendly and helpful.

Hope to see you all this year
Robert & Catherine

Date of stay: August 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank robert442015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CEYHAN EROĞLU, Müşteri Hizmetleri / Ön Büro at Grand Aquarium, responded to this reviewResponded January 16, 2023

Dear Robert & Catherine,

Thank you for sharing your kind words and wonderful review on your recent Grand Aquarium experience . We feel privileged that you chose to stay at Grand Aquarium for your holiday. I am extremely proud of the team for making the whole experience for you an ejoyable one over the years, will always do our best to make our dear guest hoiday a memorable one. We feel so happy to meet you and your lovely family.

We are all looking forward to welcoming you back again in the near future.

Warmest Regards,

Saliye YÜKSEL
Pr. Manager
(Aquarium Hotels)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2023 via mobile

I have been bringing my family here for years and have so many treasured memories! I managed to get my parents on a plane and come here for their first ever holiday abroad and they both loved it as much as I do.
The hotel is clean and tidy all rooms cleaned daily to a high standard.
The staff are welcoming, friendly and go above and beyond to accommodate your every need to make sure are happy. The entertainment staff are brilliant throughout the day and night with both the adults and children.
The food is great and the bar staff always look after you.
This is my home from home and I’m looking forward to my next visit.

Date of stay: August 2022
Trip type: Travelled with family
2  Thank 16leea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CEYHAN EROĞLU, Müşteri Hizmetleri / Ön Büro at Grand Aquarium, responded to this reviewResponded January 16, 2023

Dear Guest,
Thank you so much for taking the time to leave us a lovely review following from your recent stay with us at The Grand Aquarium. I hope Trip Advisor users will find your review informative too.

It was a great plesure to have host you one more time. I am thrilled that you had an amazing time with us. I am so proud to be part of such a dedicated and hard-working team. Once again thank you for your amazing feedback, and kind words.

We do very much hope to have the chance to welcome you back again very soon. Many Hugs xx

Saliye YÜKSEL
Pr. Manager
Grand & Club Aquarium
( Your Forever Family )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2023 via mobile

Family holiday with 2 teenagers (14&17)
We usually stay All Inclusive in Marmaris but decided to try self catering as the kids are older. We were not disappointed at all!!!
The staff are all so friendly and make you feel like part of the family.
The cashless payment card is a great idea as it means you can keep track of what you are spending if you need to budget during your stay.
I had planned to have food in for breakfast and lunch but the food in the restuarant was excellent and very reasonable.
On arrival the check in was very quick and welcoming.
Our room was spotless when we arrived and continued to be throughout our stay.
The entertainment team work hard and do a great job. Alongside them Sally and the hotel team really make you feel welcome - nothing is too much trouble.

We're looking to book again for 2023.

Room tip: Taxis into the town centre are cheap and always available
Date of stay: June 2022
Trip type: Travelled with family
1  Thank Sarah G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CEYHAN EROĞLU, Müşteri Hizmetleri / Ön Büro at Grand Aquarium, responded to this reviewResponded January 16, 2023

Dear Guest,
Thank you so much , for taking the time to review Grand Aquarium. We will be most pleased to welcome you back on your next visits and hopefully you will be one of our regular families.

It was a great pleassure to have met you and thank you for choosing Grand Aquarium to stay in İçmeler. I am thrilled that you enjoyed your visit were so happy that you were so satisfied with our entertainment team and our food . I really am so fortunate to work alongside incredibly caring and passionate colleagues. It will be lovely to see you in our hotels.

I will be passing your positive comments to all jeweller team and congrulate them on their job. We are looking forward to welcoming you back next year.

Saliye YÜKSEL
Grand Aquarium
Pr. Manager
( Your Forever Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2023

I love this place been a number of occasions. Every one goes above and beyond to help you .Made to feel welcome. Never stopped laughing while there. Our room was cleaned every day. I used to be up early every morning watching the staff clean the pool and washing the floors outside.

Date of stay: August 2022
Trip type: Travelled with family
2  Thank 142claira
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CEYHAN EROĞLU, Müşteri Hizmetleri / Ön Büro at Grand Aquarium, responded to this reviewResponded January 16, 2023

Thank you for sharing your kind words and wonderful review on your recent Grand Aquarium experience especially on you first stay.

We feel privileged that you chose to stay at Grand Aquarium for your holiday. I am extremely proud of the team for making the whole experience for you an ejoyable one.

We are all looking forward to welcoming you back again in the near future.

Warmest Regards,

Saliye YÜKSEL
Pr. Manager
( Aquarium Hotels)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2023

Brillant hôtel lovely rooms an great management, even though am an adult I had fun joining in with the entertainment team an there crew was amazing would definitely go back an miss all the entertainment team

Date of stay: July 2022
    • Value
    • Location
    • Service
Thank Amy H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CEYHAN EROĞLU, Müşteri Hizmetleri / Ön Büro at Grand Aquarium, responded to this reviewResponded January 16, 2023

Dear Guest,
Thank you so much for your incredibly kind review following from your stay with us at The Grand AQUARIUM.

It was lovely meeting you and were so pleased you enjoyed it here with us, we work hard to make everyones stay as memorable as possible, and like to try and get things as perfect as we can.

! and we really appreciate that you were satisfied by our entertainment staff, we look forward to seeing you soon thanks again.

Warmest Regards,

Saliye YÜKSEL
Pr. Manager

Grand & Club Aquarium
( Your Forever Family )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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