Hello, and thanks for your feedback.
We charge a resort fee on all guest rooms, and we do not provide free parking if you choose to bring a vehicle to the resort. We're sorry that this was unclear, and we will continue to review our communications--however, this information is on the webpage, it is disclosed in the confirmation email, and it is presented as part of the key package upon check-in. The waterpark is also not included, as you indicated--it is an additional cost if you choose to visit the park. The only way to guarantee admission to SoundWaves is to book a SoundWaves package, but we do offer day passes to other guests of the hotel based upon availability.
We do have a number of restaurant closures. We have re-opened after being closed for three months with limited availability. Our Cascades American Café is open for Breakfast and Dinner, and our Delta Marketplace and Paisano’s Pizza are open for carry out and contactless delivery. Additionally, we have been opening two other dine-in restaurants on weekends only, and dining is available in the SoundWaves waterpark. Our in-room dining is also available for delivery options. We also have independent vendors—Auntie Anne’s pretzels, Cinnabon, and Bravo Gelato—that offer a variety of foods as well. We have tried to provide variety for our guests, and I sincerely apologize if you were misinformed about this in any way before or after your arrival.
Thank you again for your visit, and thanks for providing helpful feedback.
Tim S.
Customer Care Specialist