I've read some reviews on this hotel and decided to stay here. The customer service is non existent. They had 1 person checking in customers and this is one of their busiest times. It took a hour waiting in line to get a room. The food here is completely overpriced and mediocre. Except for Jack's. Which is good but completely overpriced. You have to pay $32 a day for parking and it is a VERY far walk to your room from the lot. When you book online with anyone other than Gaylord they do not tell you that the Waterpark is not included in the price. So if you plan on staying here book through the hotel because you will get a better deal. If not it is 59.00 per person to swim! And if you just want to sit and not swim they still charge you $25. The rooms are very clean though. And they hotel is very pretty inside. That is one major plus. I just wont stay here again. They overcharge on everything....OH and one last thing...one of the stores in there sells Vera Bradley bags...get this one..the same bags that they sell for full price are at the outlet store a mile away. Talk about scamming your customers!

This place is huge! The lights at Christmas were unreal. The concert was just the best way to spend Christmas Eve. The mushroom soup was so tasty, the main course of chicken tasted just like Grandma made and the chocolate mousse dessert was scrumptious. The service was top notch. I would love to stay at this resort and take in all the Christmas activities.

We've stayed here several times and this, by far, is the best - EVER! Yes - it is true - the staff here is a great team. To a person they demonstrate flawless teamwork and cooperation. Check-in with Anh was fast, courteous, efficient and this time there was very little wait time. This is very unusual for such a large hotel. Everyone at the front desk was hospitable, helpful, courteous and friendly. They understand hospitality. This hotel remains VERY CLEAN. There are maintenance people on grounds taking care of things and when we needed help with the toilet - Steve showed up within 3 minutes. Again - AMAZING for such a large hotel. Everything was clean clean clean and the housekeeping folks were amazing. Irene took care of our room and when I mentioned that we appreciated that housekeeping come in the mornings - she stated "we will take care of you - I promise" and she showed up every morning first thing. There are plenty of restaurants on the property - and - FUSE team is especially helpful, courteous and works well under pressure. We've decided to eat there twice and the food is delicious and the wait staff is fast and efficient. This hotel is worth visiting many times again (PS As mentioned in the earlier review - the hotel is HUGE !!!!! and wonderful.)