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Sandra k

Great family stay

Reviewed Jun 15, 2024
Great and friendly service. Clean, fully equipped kitchen. Clean cabin and well maintained. The grounds are beautiful and serene. The indoor pool is excellent. Such a great place to stay and has something for everyone of all ages. I highly recommend this place.
Date of stay: June 2024
Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
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Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ingenia Holidays, Marketing at BIG4 Ingenia Holidays Queenscliff Beacon, responded to this review
Responded 4 weeks ago
Hi Sandra,

Thank you for providing your feedback after your recent stay at Queenscliff Beacon.

We are happy to hear that you enjoyed your stay with us.

Warm Regards,

Ingenia Holidays Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 15, 2024

We had an enjoyable stay at the place. Room was clean neat and tidy. The amenities were good even though we did not have the opportunity to use all of them. The location was convenient and it was nestled between Queenscliff and Point Lonsdale.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank victorlC2094NE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ingenia Holidays, Marketing at BIG4 Ingenia Holidays Queenscliff Beacon, responded to this reviewResponded 4 weeks ago

Hi Victor,

Thank you for providing your feedback after your recent stay at Queenscliff Beacon.

We are happy to hear that you enjoyed your stay with us.

Warm Regards,

Ingenia Holidays Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 11, 2024 via mobile

Caution: Think twice before booking here! Our group of six families had high hopes for this trip, primarily drawn by the promise of great amenities for our kids and the allure of firepits. We cherish the cosy atmosphere of gathering around a fire, toasting marshmallows, and the kids enjoying the colourful display of throwing rainbow coloured flame packs into the fire. Regrettably, upon arrival, we discovered that fires weren't allowed, despite being advertised otherwise. When we questioned the staff about this discrepancy, their response lacked professionalism, merely pointing to buried terms and conditions. While we understand the importance of adhering to these conditions, receiving them on the day of arrival—hidden on page 14 of a 32-page document—left us feeling trapped, especially given it was a long weekend. There is a gas firepit but pretty pointless as you cannot toast marshmallows there also. Our experience was marred further by the presence of a rowdy group near the playground and toilets, who harassed our friends without provocation. Despite our concerns, there was no apology or follow-up from staff, even after learning that one other family that stayed directly accross from the considered involving the police. Additionally, the rescheduling of kids' activities without notice added to our frustration as we had other plans that same day. And when we requested to light coals for a BBQ, another favorite camp tradition, we were met with another firm no. Privacy was also lacking, with constant foot traffic through our campsite. And people that stayed in the cabins behind us kept staring uncomfortably at our camp and what we were doing... Toilets and bathrooms were disgusting, the mop and bucket was left inside in the same spot the whole weekend, made me wonder if anyone came to clean the place at all? Overall, this park fell far short of expectations. Consider yourself warned: Stay at your own risk! And make sure you read the 32 pages of terms and conditions (hopefully before your arrival) Ps they offer free WiFi that doesn't work!!!

Date of stay: June 2024
Trip type: Travelled with friends
Thank Michael D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ingenia Holidays, Marketing at BIG4 Ingenia Holidays Queenscliff Beacon, responded to this reviewResponded June 13, 2024

Hi Michael,

Due to our terms and conditions we do not allow any form of open flame besides our communal fire pit and we do apologize for the error on the Big 4 website which has now been amended.

We appreciate your feedback and have let our team know of your experience.

Warm Regards,

Ingenia Holidays Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 10, 2024

We had a nice time. The cabin was spacious. The biggest key down were the beds. Both king beds were rock hard. Very very uncomfortable. The per person surcharge was also disappointing. If you book an 8 person cabin it shouldn't matter how many people are staying. The playground was very slippery also.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Emma C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ingenia Holidays, Marketing at BIG4 Ingenia Holidays Queenscliff Beacon, responded to this reviewResponded June 11, 2024

Hi Emma,

Thank you for providing your feedback after your recent stay at Queenscliff Beacon.

We’re so happy you loved your experience and can’t wait to have you back for your next holiday.

We also appreciate your feedback and have taken it on board with our team.

Warm Regards,

Ingenia Holidays Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 3, 2024

The cabin was just what we needed for the two adults and our little toddler, nice and cosy, very clean, pillows were good and the sheetsband doona were so soft good quality, lots of cooking appliances for the longer stays, facilities were fantastic a very happy little boy loved the indoor ball pit and the slides, great place

Date of stay: June 2024
Trip type: Travelled with family
Thank Haylee S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ingenia Holidays, Marketing at BIG4 Ingenia Holidays Queenscliff Beacon, responded to this reviewResponded June 3, 2024

Hi 997haylees,

Thank you for providing your feedback after your recent stay at Queenscliff Beacon.

We’re so happy you loved your experience and can’t wait to have you back for your next holiday.

See you again for another stay soon.

Warm Regards,

Ingenia Holidays Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 1, 2024

Amazing getaway with the kids, heaps of activities in the park and super clean facilities. Special mention to Tara in reception, we booked over the phone and checked in with her, she made the entire experience seamless and pleasant, thank you!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Raine G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ingenia Holidays, Marketing at BIG4 Ingenia Holidays Queenscliff Beacon, responded to this reviewResponded June 3, 2024

Hi Raine,

Thank you for providing your feedback after your recent stay at Queenscliff Beacon.

We’re so happy you loved your experience and can’t wait to have you back for your next holiday.

See you again for another stay soon.

Warm Regards,

Ingenia Holidays Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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