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Don G
Cincinnati, Ohio

Good hotel - no issues

Reviewed Aug 22, 2023via mobile
This is an above average hotel. It is located across the parking lot from a shopping mall not far from the I-96 freeway exit. There are multiple restaurants nearby. I am a lifetime Bonvoy Titanium member and stayed for three nights while traveling to the Detroit area for a trade show.

Check in went smoothly. Unfortunately I did not receive any kind of room upgrade but that’s fine. The room was a decent size, very clean and well furnished. Bed felt pretty comfortable to me. The hotel was pretty quiet - my room faced the inside courtyard.

As mentioned in other reviews, this hotel does not have a lounge. Elite Bonvoy members can grab all the snacks you want from the kitchenette/store next to the desk. I believe they closed their lounge during Covid and have continued with this offering.

I ate room service on two nights. It was pretty good. No problem placing the order and it was delivered quickly. I ate breakfast on one morning - it’s free for elite members or you can waive it for points. It was a good buffet.

Overall a good hotel and I would have no issue coming back.
Date of stay: August 2023
Trip type: Travelled solo
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General Manager, Owner at The Baronette Renaissance Detroit-novi Hotel, responded to this review
Responded Aug 23, 2023
Dear DonG1819,

We love hearing from our loyal Bonvoy Members and appreciate your valuable feedback. Not only on things that we do well but especially regarding how we can improve our offerings for future visits. Thank you for choosing The Baronette Renaissance Detroit-Novi and we look forward to hosting you again when you return to the area.

Best,
Jeff Rieck
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 14, 2023

Decent hotel next to a mall, rooms were large. Beds were awfully uncomfortable, even my kids had backaches the next morning! Most disappointing was the 'executive floor', which does not exist. Do not pay for this upgrade, there is no executive floor or executive lounge. You can have some free snacks and soda/water from the little store next to registration. This is not honest, and when I questioned this at the time of registration the young lady basically shrugged and offered no apology.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Kari S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at The Baronette Renaissance Detroit-novi Hotel, responded to this reviewResponded August 14, 2023

Dear ksiss0n,

Thank you for taking the time to share your review with us. I'm sorry that our hotel and accommodations left you underwhelmed and I hope you will accept my heartfelt apology for disappointing you. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays.

Sincerely,
Jeff Rieck
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 25, 2023

Stayed at the Baronette 7/16 thru 7/19. From check-in to check-out the staff was just outstanding. Very friendly and accommodating. The standout however was housekeeping. At 9AM housekeeping was busy so when I got back to the room at 3PM all done. Probably one of the cleanest best maintained hotel stays I have ever experienced. The restaurant in the hotel was very good and so was the bar. My only complaint was that it took forever to get hot water. A minor issue. I will definitely stay at the Baronette Novi on my next visit.

Date of stay: July 2023
1  Thank CruisingBarneys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at The Baronette Renaissance Detroit-novi Hotel, responded to this reviewResponded July 26, 2023

Dear CruisingBarneys,

Thank you for your time in reviewing our hotel. We appreciate you selecting our hotel while on business, and we're glad you enjoyed your visit. It's great to receive your kind comments about our immaculately-clean hotel, excellent food and beverage outlets, and friendly staff. We hope you have an opportunity to visit us again soon.

Best,
Jeff Rieck
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2023 via mobile

The Good: location, decor, staff
The Bad: pricey

This is an upper end full service hotel with a great little restaurant and cute garden nook. The place is older but it’s been well maintained and the decor has been updated in the last couple of years. My room was well decorated, scrupulously clean and cleaned. Both the Wi-Fi and the connection to the tv were quick. The shower had great water pressure and nice towels.

The Road Word : it’s worth a 20 mile drive for an upper end hotel.

Date of stay: June 2023
Trip type: Travelled on business
1  Thank RoadLessTraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at The Baronette Renaissance Detroit-novi Hotel, responded to this reviewResponded June 5, 2023

Dear RoadLessTraveller,

Thank you for sharing your feedback on your experience. I appreciate your detailed review. Reflections like yours are appreciated because they give us suggestions to improve our guest experience as well as praise some of our strengths. We're pleased to hear that our clean hotel, well-maintained rooms, and convenient amenities made for an enjoyable stay overall. Thank you for choosing us.

Best,
Jeff Rieck
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 9, 2023

This hotel was far better than I expected and delivers high value for the $. It seems new. The interior has to have been renovated in the last 5 years or so - my room was large, clean and comfortable. Had a 60" TV on the wall and a new bathroom. I had a great breakfast in the lobby this AM. The place is across the street from a major mall with a Nordstrom and a Cheesecake Factory. You could walk to the mall with no car and have dinner and do some shopping. This turned out to be a really nice place to stay a night on a business trip to Novi. Tons of stuff around the hotel. First time here. Great place

Date of stay: March 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank rikwynn w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at The Baronette Renaissance Detroit-novi Hotel, responded to this reviewResponded March 10, 2023

Dear rikwynnw,

It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our hotel for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope this is the first of many visits.

Best,
Jeff Rieck
General Manager

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Reviewed November 21, 2022 via mobile

I was there for day trip with my family, and got stuck in the snow storm. Thankfully Renaissance had availably for last minute. Juliette, was amazing and helpful. When asking for where I can get water, she made sure to send it to my room right away, and helped us locate closest Walmart as we needed things for over night stay. Rooms were clean, and quiet. The breakfast was additional but delicious. Over all the hotel was very nice and great location. Best one of the nicest malls in Michigan!

Date of stay: November 2022
Trip type: Travelled with family
Thank meemi2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded November 22, 2022

Dear meemi2022,

Thank you for taking the time to reflect so kindly on your experience and for praising our dedicated associate, Juliette. We're pleased you were so satisfied with the service provided. We look forward to welcoming you back again under better circumstances for another great visit.

Best,
Jeff Rieck
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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