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Linda P

Always top rate in Customer Service and Accommodations

Reviewed Feb 18, 2024
Grand Rapids best kept secret.
The rooms, breakfast area and lobby are spotless and roomy. Attention to detail is commendable and so appreciated! Customer service is excellent…special mention to Jim, Jane and Claudia who made our stay even better. Our go to place when in Grand Rapids.
Date of stay: February 2024
Trip type: Travelled as a couple
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Service
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Reviews (236)
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All reviews nature preserve the breakfast area family wedding beds were comfortable would definitely stay here again lobby gr
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Reviewed April 9, 2023

This place was so clean and nice! kind of small but the overwhelming quality makes up for that! Big beds, no bugs, big television, and overall an awesome hotel!!! I would HIGHLY recommend this hotel if you just want a nice place to sleep for a short trip.

Room tip: Try to get to breakfast early
Date of stay: April 2023
    • Value
    • Location
    • Service
Thank Travel64973168757
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 10, 2022 via mobile

Clean - everything is spotless
Great staff- if you need anything just have to ask
Love the breakfast area
We can have coffee/drinks fruit throughout the day
Use of microwave
Front desk awesome…really appreciate Jim at the desk and Jane who looks after the breakfast area

Date of stay: December 2022
Trip type: Travelled as a couple
Thank Linda P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda Harper, Owner at Prince Conference Center, responded to this reviewResponded January 4, 2023

Thank you for your review we look forward to serving you next time.

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Reviewed November 13, 2022

We love staying at the Prince whenever we are in GR. Right next to the nature preserve and close walk to the CFAC for all the concerts and recitals. Breakfast is good. Staff is amazing! y parents are hard of hearing so a restaurant is tough - the Prince folks allowed our family to be in the lobby and talk for hours - it was quiet. And they anticipated y next visit and offered to make me a reservation. We also like that the rooms have two desks and two chairs - so my husband and I can both sit and work a bit when needed. My favorite place to stay.

Room tip: I avoid rooms near the entry door which can be a bit loud when closing.
Date of stay: November 2022
    • Location
    • Cleanliness
    • Service
Thank MusicTraveler31
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda Harper, Owner at Prince Conference Center, responded to this reviewResponded January 4, 2023

Thank you for your review we look forward to serving you next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 23, 2022 via mobile

We were in town for a family wedding and needed two rooms close to each other, one handicap accessible for my sister. We also needed to check in early as the wedding was early afternoon. They had everything ready and prepared as promised. The rooms were clean and the beds were comfortable. The breakfast was outstanding! Much better quality than your normal motel breakfast. Price for the room was fair. It was a wonderful experience and we would definitely stay here again!

Date of stay: October 2022
Trip type: Travelled with family
Thank NanaGMT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda Harper, Owner at Prince Conference Center, responded to this reviewResponded January 4, 2023

Thank you for your review we look forward to serving you next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 30, 2021 via mobile

We asked to have our room serviced after being here 2+ days. We only got new towels. No soap, shampoo etc and the bed sheet had a soiled stain. I had to go get cups twice in three days. The service is very disappointing and the toilet paper is beyond cheap. Very unhappy. It was never like this before. Breakfast is cut back a lot too.

Date of stay: October 2021
Trip type: Travelled on business
Thank ElsaF106
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded November 2, 2021

We would like to apologize for your disappointing stay. Due to supply-chain issues and staffing challenges, some services may be affected. As a courtesy to our arriving guests, we do provide a list of such services. We are also continuing to follow current Covid guidelines regarding entering rooms while still occupied.

As we continue to improve our continental breakfast options, there's a new expectation of service that is limited to keep healthy boundaries between guests and staff. Our team is closely monitoring the market and constantly updating procedures to limit these effects on our guests' experience as much as possible.

If you have any breakfast suggestions, please contact our General Manager, Amanda Harper aharper@creativedining.com.

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