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C$1,703
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C$1,709
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Paul T

Location and food amazing, amenities and staff less so

Reviewed Jun 30, 2021
The location is amazing, sitting in the middle of Goose Rocks Beach. The chair service on the beach is excellent and convenient. The room was noisy during sleeping hours because you can easily hear other guests moving around. I know there is a staff shortage in hospitality right now but we were underwhelmed by their attentiveness at this price point. I have had friendlier, more thoughtful staff at inexpensive chain hotels. Overall the location is amazing, the food and drinks are great and everything is very clean. But for this amount of $ the amenities and staff were a little disappointing.
Date of stay: June 2021
Value
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Hidden Pond, Owner at The Tides Beach Club, responded to this review
Responded Aug 20, 2021
Thank you so much for choosing to stay at Tides Beach Club for your recent visit to Kennebunkport. We take pride in our beautiful property and are pleased that you enjoyed the beach and were able to try some of our amazing food. We value our guests above all else and work tirelessly to ensure our guests receive the highest quality of service. I am sorry to hear that your experience fell short of these high standards and I will be addressing your concerns with our service team. Please let me know if there is anything else I can do for you and we truly hope to welcome you back to our beautiful hotel again in the future.

Sincerely,
Ophelia Muradian
General Manager
Tides Beach Club
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (334)
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Reviewed June 28, 2021

My fiance and I stayed here in May to celebrate his birthday. This place is just outstanding. We were there in May, literally days after it opened for the season. But we never would have known given how smoothly everything ran and how wonderfully we were treated. From the front desk staff to the waiters and everyone in between, they were kind, considerate and very professional. We are in our mid-twenties and often have been treated as "kids" when we travel together. Not here. The front desk helped me to arrange my fiance's birthday dinner at Earth (also outstanding) and the waiter remembered after the first morning how my fiance likes his coffee and that I prefer ice water. Only two areas to improve- the breakfast was very expensive for two eggs and dry toast. Dinner was absolutely wonderful so I don't think improving breakfast would be difficult. Second, the bike chains were rusted on all the bikes and fell off during one ride- such a small thing but could be fixed easily. We will be staying again soon!

Date of stay: May 2021
2  Thank jeb9876
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hidden Pond, Owner at The Tides Beach Club, responded to this reviewResponded August 20, 2021

Thank you so much for your kind review of your recent stay at Tides Beach Club. I am delighted that you and your fiancé so enjoyed the time you spent with us. We take pride in our attention to detail and in offering memorable service and experiences for our guests and will pass on your kind message to our staff that they were able to cater so well to your needs. I have made a note of your comments about the breakfast selection and the condition of the loaner bicycles and thank you for this feedback. Please let us know the next time you will be staying with us and we will be sure to make it another remarkable experience for you and your family!

Sincerely,
Ophelia Muradian
General Manager
Tides Beach Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 14, 2021

My husband and I stayed here for our anniversary. The staff were all excellent, the property is gorgeous and the location can’t be beat! We spent a day on Goose Rocks Beach and a day at the pool at Hidden Pond. Being able to use the amenities of both properties was great. We would highly recommend this property and we can’t wait to come back!

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank barbara272021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hidden Pond, Owner at The Tides Beach Club, responded to this reviewResponded August 20, 2021

Thank you for choosing Tides Beach Club for your recent anniversary celebration. We are so pleased that you had such a wonderful time during your stay and were able to enjoy both of our beautiful properties. We are especially delighted to hear that our staff provided you with excellent service and made your stay so memorable. We look forward to welcoming you again soon!

Sincerely,
Ophelia Muradian
General Manager
Tides Beach Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 5, 2021

The Hotel location was excellent - directly across from the beach.
The rooms vary in size and features (as one would expect in a traditional Inn) and are well appointed with modern conveniences.
The staff and the service they provided was flawless.
The restaurant food and service was excellent.
This was our first visit and we will definitely be back.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank SteveJM2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hidden Pond, Owner at The Tides Beach Club, responded to this reviewResponded August 20, 2021

Thank you for your kind review of your first stay at Tides Beach Club! I am so pleased that you had such an enjoyable stay and that our restaurant and hotel staff were such a memorable part of your experience. It is our top priority to create a unique and luxurious experience for our guests and will be sure to pass on your kind remarks to our staff. Thank you again and we hope to welcome you back sometime soon!

Sincerely,
Ophelia Muradian
General Manager
Tides Beach Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 28, 2021 via mobile

Beautiful hotel in Kennebunkport. The hotel is small but beautifully decorated. The location across from the beach can’t be beat. The room we had was on the small side but fine for our purposes as we spent most of it time exploring. The restaurant was excellent. Would definitely return to the Tides!

Date of stay: September 2020
Trip type: Travelled with family
2  Thank staceym268
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hidden Pond, Owner at The Tides Beach Club, responded to this reviewResponded August 20, 2021

Dear Stacey,

Thank you for your review of your recent stay at Tides Beach Club. We are delighted to hear that you found our property so beautiful and perfectly located to enjoy time at the beach. We are also glad that you were able to indulge in some of the amazing food we offer at our restaurant. Thank you again, and we hope to welcome you back to Tides in the near future.

Sincerely,
Ophelia Muradian
General Manager
Tides Beach Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 28, 2021

Beautiful place. Great staff. Friendly environment. Delicious food. Will definitely be back. Also enjoyed their sister location Earth at Hidden Pond. Would recommend to anyone looking for a beach front hotel.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank scottswenson95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hidden Pond, Owner at The Tides Beach Club, responded to this reviewResponded August 20, 2021

Dear Scott,

Thank you for your review of your recent stay at Tides Beach Club and congratulations on your wedding! I am so pleased to hear that you enjoyed spending your honeymoon at our beautiful beach front property and were also able to take advantage of our amazing restaurant Earth at Hidden Pond. Thank you for your kind remarks about our delicious food, friendly environment, and great staff. I will be sure to pass on your kind words and we look forward to welcoming you and your family again soon.

Sincerely,
Ophelia Muradian
General Manager
Tides Beach Club

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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