The Vanderbilt beach resort is great. the food at the Turtle Club is the best. The service on the beach is better then you would expect, from the beach service, to the office help they do everything to make your stay a great one. We have already re booked for December. to Chris in the office to Poalo on the beach thanks again!!!
We stayed in the Condos, Room 203. Really loved our bay view, simple room decor, easy parking and having 2 bedroom/2 bath, plus full kitchen and washer/dryer. King bed in master was super comfy. Excellent daily cleaning staff with attention to detail. Our flights were delayed so didn’t pick up groceries as planned for our 2-night stay, but local options for meals were abundant.
Coffee and tea available in the office, and great beachside attendant who helped with umbrellas, chairs and towels. Wonderful and easy ocean access. Pool was perfect temp. Would return in a heartbeat, but they sell out quickly! Loved seeing the dolphin in the bay one morning. Sweet surprise!
We stayed here for two nights. Check in was smooth and we were even able to check in early. That was a great bonus as we checked out of our previous hotel at 10am. What can I say about our suite? It was literally on the beach! They even put out chairs and umbrellas on the beach for guests. You can rent some kayaks and bodyboards right from the hotel. Housekeeping was wonderful and kept the place nice and clean. This boutique hotel is quaint and beautiful. Yes, there is construction due to hurricane Ian. Its to be expected and still a great value. We hope to return.
Booked a one night stay on memorial weekend, checked in on Saturday, to check out on Sunday. At 11 am the front desk lady told me that we couldn’t stay in the hotel, that after check out, that we had to leave. I asked for access to the premises, bathroom, ice machine, to spend the day at the beach, but they didn’t allow us to get beach chairs, nor towels, and the worst part of it all is that we had to move the car . A total nightmare to find parking on a Sunday morning of memorial weekend,it was so disappointing that after paying nearly $400 you can’t even get a towel after checkout. This wasn’t the first time we stayed there and this didn’t happen before, So I honestly will never stay here again, because there is nothing worth the money; a regular room, if your room neighbor cooks, your room stinks, and for the same price at other hotels you get an access key to spend the day at beach after checkout, Don’t be tricked by the beachfront hotel advertisement, choose a hotel where your Money counts.
Thank you for your comments. We are disappointed that you did not enjoy your stay with us.
We certainly understand the desire to continue to use our amenities after you have checked out of the hotel. Please understand that the hotel only has enough beach chairs and umbrellas to accommodate our checked in guests at the hotel. While we do our best to accommodate guests who wish to continue to use the beach for a few hours after check-out, the hotel cannot and does not guarantee that checked out guests will be able to use chairs and umbrellas on the beach after check out.
When the hotel is busy, with many incoming guests, the hotel is not be able to always allow checked out guests to use our chairs and umbrellas because we need them for arriving guests. Hotel staff has the right to make decisions on a case by case basis based on busyness and availability.
Memorial Day weekend is one of the busiest weekends of the year. If a guest would like to continue to use our full amenities for a second day on a holiday weekend, we suggest that they book a stay longer than one night.
We do our best to be accommodating when we can be, so normally issues like this do not come up. We review and discuss guest comments with our staff regularly in order to make adjustments to improve the experience of our guests and we are discussing how to better handle situations like this.
Thank you for your comments.
We stayed in room 45 on the hotel (beach) side of the street. As a prior review noted, the kitchen for the downstairs restaurant is directly below these rooms and there is noise from 7 AM onward. Our recommendation is to only stay in hotel rooms on the North side or in the condos across the street. Otherwise, everything was fantastic. The room was completely clean and updated with a glass shower and crown molding. We didn't eat in the restaurant, but it seemed very popular.
