This was by far the WORST experience I’ve ever encountered at a hotel!! I’m usually the person that takes his time and reads reviews to make sure they're not false but with 4.1 stars it was hard to pass. The majority of the reviews are regarding the Tiki bar which we had no thought of using. Our booking was for Aug 1 – 3, 2021, and wasn’t planning on checking in till later that evening but I received a call on Aug 1 around noon that the lobby will be closing at 5 pm. I was a bit confused that a resort lobby closes at 5 pm but made my way over there shortly after 1:30 pm on Aug 1. We dropped our bags in the room around 2 pm not thinking of inspecting the area as one would assume hotels are serviced regularly especially a 4.1 star. Well, that wasn’t the case as we found the room wasn’t truly serviced. We returned back to the room on Aug 1 around 10:40 pm from our activities and started to notice the conditions of the room. There were crumbs underneath the comforters, some kind of droppings behind the bed not sure from what animal, towels were soiled, pillowcases were filthy, pillows had yellow stains from other guest salvias, hair in the bathroom, and the shower had mold in the corners. My wife was not pleased but stayed somewhat quiet while laying her clothes on the bed to lay on top of them. I decided this is no place for my family to stay and immediately booked a Hotel with Hampton Inn & Suites the same night. We checked in at the Hampton Inn on Aug 1 @ 11:47 pm (yes same night) and it was such a relief to stay there! The next day Aug 2 @ 9:15 AM we returned back to Dolphin Key Resort and spoke to Megan B. and explained the situation with pictures as proof. We were told that the manager Miguel M. had to make this decision of providing a refund and currently wasn’t there. We let her know that we did not stay in the room because of the conditions and booked another reservation with Hampton Inn & Suites. So we decided to leave the resort badges with Megan B. and follow up again before we depart Florida on Aug 5. We contacted the Dolphin resort again on Aug 3 and spoke with Megan B which she indicated that her manager Miguel M planned on refunding us but we needed to contact Expedia since the reservation was booked through them (frustrating). So from Aug 3 through Aug 31, we’ve been in constant communication with Expedia trying to get in contact with the manager Miguel M through email and calls with no luck. On Aug 8, Expedia again reached out to Dolphin Resort and spoke with Megan B who now stated that her manager Miguel M. will not provide a refund since we stayed for a day? I was totally confused as I stated on Aug 2 @ 9:15 AM to Megan B that we booked another reservation with Hampton Inn & Suites?? My question to management is, why didn’t we receive a call from our multiple messages, and should potential future guests expect to face the same conditions?? With the entire world dealing with Covid-19 pandemic, I would think we’re being more diligent and sanitizing/servicing these rooms.

I stayed for one night and I am.pleasantly surprised that the room is clean and the pool isn't strongly chlorinated.
Mike...the person who helped me checked in is nice and polite.Book at the other side of facility to avoid noise from the restaurant.
Food is also priced affordable.

My wife and I arrived in town a night before a full week vacation with family. The room was extra clean and large. They’re philosophy on no carpets or comforters to keep the rooms extra clean is definitely noticeable. My wife wore white socks for an hour and a half in the room when we first arrived and they were still white afterwards! Massive tiki bar and restaurant is an added bonus. Anyone that gave this hotel less than a “Very Good” totally forgot how much they were paying for the room! Don’t get me wrong it’s not a $350 a night hotel but they far exceeded our expectations.