I was given a gift card for the hot springs for my birthday. I visit the soaking pools often but this was my first massage here. I scheduled the San Juan Essential massage for 60 minutes (this includes a pass to the hotsprings,robe, and towel). My massage therapist was David H. He was amazing!! I left feeling relaxed and stress free. I plan on coming back again soon. The whole experience is definitely worth the money.
Christina Martinez had HANDS DOWN the best customer service I’ve ever had! She goes above and beyond to make sure you have what you need, you know where you are going and will get you what you need for an enjoyable stay here at the Pagosa Hot Springs Resort! If you are so lucky to have Christina during your stay, you are lucky! If anyone deserves recognition, it’s Christina Martinez!
My family and I just had a wonderful time at the Resort. We participated in yoga/ meditation activities with Sabra, Will and Kelli. They were great and of course the Hot Springs themselves were the central attraction. The endless robes and towels were such a luxury. The whole place is well-maintained and clean and very convenient and comfortable. Will definitely return again. This was not our first stay. Thanks to the staff!
My husband and I came to Pagosa for a family reunion. We booked a massage at the Springs Resort. While we waiting for our check in time.
My husband was assigned with Sodie. He said it was the best massage he ever had! She really helped him with his back.
I was with David. Excellent professional, kind, loved the different techniques. He helped me with some muscular issues. We felt rejuvenated! I would highly recommend the spa and these two !
I stayed here for a girls trip for one night with a couple friends. We got in around 4-5, checked into our hotel and booked it down to the springs. It was a little overwhelming with all the springs at first, but we took some time to walk around and grab a couple drinks and figured out we should start in the cooler 100 degree pools first. Once we knew we could handle those pools, we moved around to other pools which weren’t super busy and enjoyed our time.
The staff was absolutely amazing the entire time. We didn’t get our girls name who checked us in, but the front desk staff was awesome.
The bartenders the first day, Darren and Anthony were absolutely wonderful. Anthony helped me walk drinks back to my friends and Darren made sure we got our last order in before the bar closed. Clint was there checking temps on pools and made sure we got extra water and gave us great tips on coming in the early morning to watch the sunrise in the pools. Rob with security was also great and super nice and helpful.
The next day, Neil (at the hot springs front desk) went above and beyond helping us and getting us towels and robes (we were checking out that day and you had to keep towels and robes accounted for in your room so you don’t get charged). He also helped a girl out when she needed some feminine products. Tiana was also in the store and made sure he got me covered and was very hospitable. Audie was our bartender the next day and she was great. She made some awesome pinacoladas. Falisha was walking the pools and checking on the guests. She was very friendly and went out of her way to help us when we needed it.
All in all, this was a great experience and I didn’t want to leave. The price is steep, but you’ll want to move to Pagosa so you can be a local and enjoy this type of service every day
