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Cassandra B
Colorado Springs, Colorado

Nice Hot Springs Facilities, Disappointing Room

Reviewed Jun 10, 2024
The resort has a variety of thermal pools with one area designated for adults only. Close to Buena Vista and Salida if you want to go to town to shop or a meal. We stayed in a cliffside room and it was dated. Although some upgrades have been done at some point, it was reminiscent of a motel room from the 70s. The mattress was not comfortable. When entering the room, I had to fiddle with the key to find the right spot where it would turn to unlock the door. I believe it was worn out and in need of replacement. For the price we paid per night, the room accommodations were a disappointment. Also wish they had some umbrellas or other shade for the chairs around the pool and a handrail going into the separate "hot tubs" to help older guests get in and out safely. Beautiful location!
Date of stay: June 2024
Trip type: Travelled as a couple
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Mount Princeton Hot Springs, Marketing at Mount Princeton Hot Springs Resort, responded to this review
Responded 1 week ago
Hello,

Thank you for taking the time to share your experience at Mount Princeton Hot Springs Resort. We’re glad to hear that you enjoyed our variety of thermal pools and the convenience of our location near Buena Vista and Salida.

However, we’re sorry to hear that your stay in the cliffside room did not meet your expectations. We appreciate your honest feedback about the room's dated appearance and the issues you encountered with the door lock. It's important to us that our accommodations reflect the quality experience we aim to provide, and your comments will help us in our ongoing efforts to make improvements.

Your suggestion about adding umbrellas for shade around the pool and handrails for easier access to the hot tubs is valuable. We take guest safety and comfort seriously, and we will certainly look into these enhancements to better serve our guests.

We hope you'll consider giving us another chance in the future so we can provide a stay that fully meets your expectations. Thank you again for your feedback and for highlighting the beautiful location of our resort.

Warm regards,

Mount Princeton Hot Springs Resort Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (3,543)
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    All reviews hot springs the river bath house spa area mount princeton cliffside rooms relaxation pool upper pool juice bar the main lodge hot pools warm water cascading pools steam room creekside suites large cabin adult pool
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    22 - 27 of 3,543 reviews
    Reviewed June 8, 2024 via mobile

    We spent 2 nights at this resort. There were many wonderful parts of our stay. The creekside rooms were beautiful and new! We were in a room close enough to walk to the main pools but drive up to the infinity pool.

    The infinity pool was stunning!!!!! However.......it's way too hot and no one was even sitting it in longer than a few minutes. In fact, many started to walk in and just with getting their toes wet, decided it was too hot!!!!! Sad that you can't even enjoy it. It does have nice seating in the pool it you can tolerate the million degree temps!!!!

    The spa pool is nice and quiet. Bench seating within the pool to relax might have been nice given it's a "spa." There are no spa amenities. Maybe I am comparing it to Scottsdale resorts and spas.....but there is nothing like that. It's more like a hot springs "hotel" versus a "resort and spa." The towels at the spa are thicker and nicer than down at the pool with slide and infinity blazing hot pool.

    My biggest complaint is the lack of shade and umbrellas. Like......it doesn't exist. Very sad for what you pay for this place. I could not believe not ONE umbrella or ounce of shade with 85 degree temps!!!! We ate breakfast at the restaurant. The service is great once seated but that takes a while since they only have 2 servers on staff.

    Room tip: Bring an umbrella if you want shade
    Date of stay: June 2024
    Trip type: Travelled as a couple
    Thank kerissa22
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mount Princeton Hot Springs, Marketing at Mount Princeton Hot Springs Resort, responded to this reviewResponded 1 week ago

    Hello,

    Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed many aspects of your stay, including the beautiful and convenient creekside rooms, as well as the stunning views from our infinity pool.

    We understand your concerns regarding the temperature of the infinity pool and the lack of shade and umbrellas around the pool areas. Your feedback is important, and we will certainly look into making adjustments to ensure that our facilities can be enjoyed comfortably by all guests. We apologize for the inconvenience and discomfort this may have caused during your visit.

    It’s also helpful to know your thoughts on the spa pool and the differences in amenities compared to what you’ve experienced at other resorts. While we aim to provide a unique hot springs experience, we appreciate your insights and will consider them as we work to enhance our offerings.

    Regarding your breakfast experience, we’re pleased that you found the service to be great once seated. We apologize for any delay you experienced due to limited staffing and will work on improving this aspect to ensure a smoother dining experience for our guests.

    Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future.

    Warm regards,

    Mount Princeton Hot Springs Resort Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed June 5, 2024 via mobile

    Highly recommend for a girl's weekend. Took some great time to relax after some moderate hiking in RMNP. Brunch at the grill was superb! The relaxation pool was perfect and just outside the spa. Make spa reservations early though. The infinity pool had the best view. We stayed in the lodge, and it was tight quarters, but didn't spend much time in the room.

    Room tip: The family pools are bustling with kids, but that was expected. Check-in and out times are busy, so plan for extra time, like 30 minutes.
    Date of stay: May 2024
    Trip type: Travelled with friends
    Thank 499amied
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mount Princeton Hot Springs, Marketing at Mount Princeton Hot Springs Resort, responded to this reviewResponded 1 week ago

    Hello,

    Thank you for your wonderful review and for recommending Mount Princeton Hot Springs Resort for a girls' weekend! We're delighted to hear that you had a relaxing time with us after your adventures in Rocky Mountain National Park. It sounds like you made the most of your visit with a superb brunch at the grill and enjoyed the relaxation pool right outside the spa.

    Your advice to make spa reservations early is spot on, as our spa services are quite popular. We’re also glad you found the infinity pool's view to be the best – it truly is a spectacular spot!

    While the lodge rooms might be on the cozy side, we’re happy to hear that it didn't detract from your overall experience. Thank you again for your kind words, and we hope to welcome you and your friends back for another memorable getaway soon!

    Warm regards,

    Mount Princeton Hot Springs Resort Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed June 2, 2024

    Enjoyed our stay at Mount Princeton. My wife and I and our two young adult kids. Took a cooler full of water and juice for us and was glad we had those in the room. Probably want to have some snacks as well. Ate dinner at the restaurant in Mount Princeton, which was a little pricey for us. We went into Buena Vista for breakfast and will probably do that for dinner as well. Next time we visit. Definitely planning the next visit though.

    Date of stay: May 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Anthony M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mount Princeton Hot Springs, Marketing at Mount Princeton Hot Springs Resort, responded to this reviewResponded 1 week ago

    Hello,

    Thank you for sharing your experience at Mount Princeton Hot Springs Resort! We're delighted to hear that you and your family enjoyed a quiet and relaxing stay with us. It’s great to know that having a cooler with water and juice in your room added to your convenience – and having snacks is always a good idea for a comfortable stay.

    We appreciate your feedback on the dining options and understand that finding the right balance between convenience and cost is important. Buena Vista does offer some lovely alternatives for breakfast and dinner, and we’re glad to hear you plan on exploring more of them next time.

    We're thrilled to know that you’re already planning your next visit! We look forward to welcoming you back and making your stay even more enjoyable.

    Warm regards,

    Mount Princeton Hot Springs Resort Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed May 29, 2024

    Our room was a short walk from the infinity pool. The view of mt Princeton was just amazing. There are a number of pools available to soak in.

    The facilities are immaculate and well planned out. Plenty of parking and activities for the kids. Most relaxing

    Room tip: Take advantage of the early morning time in the infinity pool. It’s for guests only
    Date of stay: May 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Brad S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mount Princeton Hot Springs, Marketing at Mount Princeton Hot Springs Resort, responded to this reviewResponded 1 week ago

    Hello,

    Thank you for sharing your experience with us! We're thrilled to hear that you found your stay at Mount Princeton Hot Springs Resort to be the most relaxing. It sounds like the proximity of your room to the infinity pool and the stunning view of Mount Princeton added to your enjoyment.

    We're pleased that you found our facilities to be immaculate and well-planned, and that there were plenty of activities for everyone to enjoy, including the kids.

    We hope to welcome you back soon for another rejuvenating experience!

    Warm regards,

    Mount Princeton Hot Springs Resort Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed May 25, 2024

    This was our third stay and this time with our pup! Loved the dog-friendly cabin within walking distance of the main relaxation pool. Once again the highlight of our stay was morning water yoga with Sandy. She is such as awesome instructor!!

    Date of stay: May 2024
    Trip type: Travelled as a couple
    Thank susanwX5408VD
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mount Princeton Hot Springs, Marketing at Mount Princeton Hot Springs Resort, responded to this reviewResponded 1 week ago

    Hello,

    Thank you for choosing Mount Princeton Hot Springs Resort for your third stay, and for bringing your pup along this time! We're delighted to hear that you enjoyed our dog-friendly cabin and that it was conveniently located near the main relaxation pool.

    It's wonderful to know that morning water yoga with Sandy was a highlight of your stay. We agree, Sandy is indeed an awesome instructor!

    We look forward to welcoming you and your pup back for another enjoyable visit in the future!

    Warm regards,

    Mount Princeton Hot Springs Resort Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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