Now I don’t like or expect a super soft bed while traveling or at home but these beds were ridiculous. They were hard like CONCRETE! My husband who likes a hard mattress said these beds were even too hard for him! It was so uncomfortable that I considered going out to the truck to sleep in the back seat! I started to cry at one point because I was so miserable. The next morning we were both walking like we were 85 years old! We hurt so badly from those mattresses! We will never stay there again and warn our friends and family against staying there.

I'm going to say that for everything this hotel had going against it I would absolutely stay here again next time I come through Durango. We were there for a week the last week in December and into New years. The weather was bad with a lot of snow but the staff made sure the sidewalks were clean an not slippery. The hotel is under construction and the hot tub was out of service but the room upgrade with a jacuzzi tub was a very nice touch and very appreciated! The rooms were clean and warm and the staff was always helpful and friendly. The restaurant was good but short staffed. They did an amazing job with our food orders and the timely service. Hazel from the front desk assisted as a waitress and made sure we had everything we needed. She gave us vouchers for the kids breakfast meals. Hazel was amazing! I don't think she even went home because of the weather and she never stopped smiling, she even gave us some print outs of things to do in the area with the kids. I seriously cried when we left, I wanted to get a job there and live hahahaha We will be back next year at our " home away from home" We look foreword to seeing you guys! Thanks Again!!!!

The room was fine. Everything else was a hot mess.
The lobby is being renovated and is all torn up. We arrived hours after check-in time. The line was long because people were upset that their rooms still weren’t ready. There was only one person working the front desk and she had only been there a few weeks. She was doing a pretty good job of diffusing the fires all around her, but she was sending everyone to the restaurant to wait. So the restaurant was packed with unhappy people who again had to wait because one person was the hostess, waiter AND bartender. He had a great upbeat attitude, but obviously couldn’t keep up.
There were a few additional people who came in who we assume work at the hotel, one of which may have been the owner or manager. But, other than a smiling face, I didn’t notice them really helping out much.
We ordered drinks and spent over an hour waiting in the very loud restaurant before our room was ready. From what we understood, we were only able to get into our room “that quickly” because the people in front of us reserved 2 rooms but they weren’t next to one another so we got one of theirs.