Everyone was friendly and helpful. The rooms were really nice and comfortable. Pillows were a little soft. Jarrett M was very friendly and got our car quick. Process was fast and easy. Alot of stores close by for shopping. Definitely recommend staying.
Your wonderful review for the Hampton Inn & Suites Denver Downtown Convention Center is greatly appreciated. There's nothing more rewarding for us than your comfort and satisfaction. While we understand some guests prefer firmer pillows, we're pleased to hear you found the rooms comfortable and our team, including Jarrett M, friendly and efficient. We're also delighted you enjoyed our central location, making shopping a breeze. Thank you for your recommendation and we hope to see you soon on your next visit to Denver!
Check in was super easy. Appreciated the microwave in room. Breakfast included in rate and they changed the menu daily. Room was quite large and roomy - shower great. Only soap in bathroom - no shower gel. Fluffy towels and comfortable temperature of room. Great location with shops and restaurants within walking distance.
Annee2017, it's wonderful to know you had an enjoyable stay at Hampton Inn & Suites Denver Downtown Convention Center. We're pleased that the check-in process went seamlessly for you and that the amenities, such as the in-room microwave and our delicious, diverse breakfast offerings, met your expectations. We appreciate your feedback about the bathroom amenity selection. Thank you for highlighting our prime location near shopping and dining options. We're excited for your return on your next trip to Denver.
A rundown place. Wifi didn’t work. Bedside clock didn’t work. In room coffee maker supplies didn’t have a stirrer. Room is not evenly lit. Half the room is dark. One of the bedside lights didn’t work. For a room with a microwave no crockery or cutlery. Only saving grace was their front office staff. Nice people.
TigerRamesh, it's unfortunate to hear about the concerns you encountered regarding amenities and lighting in your room. We strive to deliver a seamless accommodation experience and we're disappointed to have missed the mark during your stay. We do, however, appreciate your kind words about our front office colleagues. Your observations are invaluable and will be passed on to the relevant teams for review so that we can elevate our guest experience. We hope you'll give us another chance to make your stay satisfactory in the future.
Wonderful stay, all of the staff here are absolutely amazing. I would like to give a special shout out to John and Jayden in valet though.
Jayden was so prompt and polite every morning getting my vehicle and he is so fast! Even when he was extremely busy, nothing short of polite and professional. Definitely made my mornings easy and a breeze to go to work.
John was also fantastic in the evenings when I arrived back from work. Quick, friendly, and so knowledgeable of the surrounding area.
I was thoroughly impressed by all of the staff and especially the valet staff but Jayden and John really went the extra mile and made my stay so much better.
I really hope these guys get noticed for their hard work and going the extra mile. We will be back!
Dillonl520, thank you tremendously for your glowing review of the Hampton Inn & Suites Denver Downtown Convention Center. We're thrilled Jayden and John could help make your mornings easier and evenings enjoyable, and their respectful and proficient service will certainly be recognized. Their commitment to guests is reflective of the entire team's effort to continually uplift the guest experience. We're looking forward to welcoming you back on your next visit.
Where to begin...? Probably the worst place I've ever stayed in. I was very surprised and to say the least, disappointed. I usually bring shampoo and body wash/ soap but I thought that the hotel usually supplies these so why bring it. Bad call.
1. The view from the room was the wall of a parking garage which kept the room always dark.
2. The lights in the room, even with all of them on at the same time, still made it difficult to read. As a surgeon, I like to have plenty of light so that I do not have to squint to see what I'm doing, or reading.
3. The remote for the TV didn't work.
4. The pool was closed for renovations. The pool was one of the reasons why I wanted to stay there. It would've been nice to get a heads up beforehand since I planned on swimming to rehab my shoulder.
5. The coffee maker was on when I came into the room. I doubt that was safe.
6. The microwave was blinking with 44 seconds left on it as if someone had gone into the room had coffee, heated something up in the microwave, had forgotten to clear the seconds and maybe even watched some TV and then left.
7. It was quite annoying to have to use my card key to enter the elevator. Besides the fact that not all of the elevator banks went to the basement level, so that you'd have to get out of 1 elevator, scan your key card, wait for another elevator to go down 1 floor. I assume that to enter the stairwell to the basement level, you'd still need the key card.
8. The shampoo and the body wash bottles were empty. The shampoo bottle had also fallen off of the shower wall.
9. There were no tissues in the room.
10. There were very few outlets to plug the laptop, phone and iPad into.
11. I was unable to connect to the Wi-Fi, staff was no help.
12. The key card stopped working after the second day. I had gotten a replacement key that also didn't work. The woman at the front desk was very helpful and had contacted one of the Maintenance staff gents who had met me at the room and after a few tries of not being able to open the door, he had used the master key to get me in. He was also very nice and extremely helpful.
There were two things that I felt were pretty good. One was the breakfast, they had a variety of items, both hot and cold, to choose from. The other was the fitness center that was decent.
I'd be hard-pressed to stay there again, or at another Hampton Inn, for that matter. It is a shame, I do like Hilton Hotels and have stayed at other ones along the east coast but, I don't think I'd take the chance again anytime soon.
We note your feedback with regret and sincerely apologize for the inconveniences you encountered during your stay. Your experiences with the room amenities, lighting, and the key card issue are far from the high standard of comfort and ease we aim to provide.
We're truly sorry for any confusion regarding the pool maintenance—future renovations will be communicated more clearly. We assure you that our team members are committed to improving the aspects you've pointed out, from the availability of toiletries and tissues to the electrical outlet access and Wi-Fi.
We're pleased, though, that our breakfast and fitness center met your approval. Your kind recognition of the helpfulness of our team members is also appreciated.
Your feedback is vital, and we are committed to making the necessary improvements to ensure more satisfying visits in the future. We hope for the opportunity to regain your trust in the future.
