My boyfriend and I stayed here March 30-th to April 1st. We were only there for a couple of nights due to an injury on my part, and this is where the staff really shined.
But first:
Food - YUM! The breakfast buffet was awesome. Lots of fruit, amazing rice and beans, eggs, meat, empanadas, and incredible coffee. The bird watching during breakfast added a nice touch to the experience. We had a nice dinner at both restaurants as well.
Pool - very relaxing the one time we used it. We also got a sandwich from the beach bar, which we enjoyed.
The room was simple but we were comfortable.
The grounds are so well maintained, we loved walking around and seeing all the beautiful plants and flowers.
The Staff - I don't even know where to begin. The front desk was so informative and helpful when we arrived, as well as patient and friendly.
Everyone working the grounds said hello with a smile behind their masks. The restaurant staff was also pleasant and friendly.
I saved the best for last because this is where it gets interesting and what made me fall in love with the people of Costa Rica. We went to the adventure center to book a hiking excursion. Edward was our tour guide/hero/savior. It was just my boyfriend and I on the hike, so the 3 of us had what would have been a 6 mile hike to the La Congreja Waterfall. Edward was informative, friendly, and has a GREAT sense of humor. Just before we reached the waterfall, I had a medical emergency, which was 3 miles into the hike. Edward immediately contacted the hotel for assistance, which has a paramedic on site, and several people came to assist to get me off the mountain.
Erick (the paramedic) kept our spirits up and made us laugh, all the while providing medical attention. Edward remained calm but also concerned. There aren't enough words of love and gratitude that I can express to all the people involved.
Ana, whom I believe is the manager, is such a lovely and caring woman who also kept a watchful eye.
They treated us like family and it made such a difference that I almost had a good time during this nightmare.
We would definitely go back as the hotel has everything we want out of a vacation.