The quality of service here was extremely poor all around. The buffet areas are FILLED with flies and are not temp controlled. There is absolutely no effort by the resort to cover food or reduce the pests. The culture of staff is “you get what you get”. I had a dirty fork at the buffet and asked for a new one, the staff told me “wipe it off”. Every meal was borderline gross, there was no meal that I ate there that was quality or even slightly tasty. Even with reservations at the restaurants with limited menus, we waited at least 1 hour after sitting and ordering to get food.

Housekeeping doesn’t seem to be well run where we received towels in the room that were not clean.

The flamingo area had no flamingos. There was a pervasive mosquito problem. I also was shocked at the staff’s inability to follow up on small things ( I asked for a soda at dinner at one of the restaurants and never got it)

Frankly I would have expected a less established brand to have these issues. The only place that was enjoyable was the spa.

Drinks might be the best thing about the place but it’s not enough to comeback.

Rooms are clean and updated, beautiful views, friendly staff, the beach is clean and not rocky at all. The gym is probably the nicest hotel gym I've seen. Spa is a true luxury.

However, the food was just so-so. It was very Americanized. Easy to get pizza, sandwiches, pasta, burgers, nachos. I was hoping for a more authentic feel and wanted lots of healthy/ and seafood options. They were hard to find. The floors in the buffet were incredibly slippery. I don't know how more people weren't falling. Also, multiple days at the buffet I was prompted by staff to take a survey. They watch over your shoulder and take pictures of your answers.

I found the high pressure sales of jewelry very stressful. You couldn't walk any path to a meal without being bombarded. Sellers on the beach were plentiful, but much easier to turn down.

I speak English and was by far the minority. Front desk staff spoke English well, but other than that it was very hit and miss.

The trip was affordable and we had fun, but I have been to other all-inclusives I've liked better.

We had the best time! We were a group up of 9 Brazilian and absolutely everyone was amazing from the reception like Fatima and all the others I can’t recall the names now. Vitor, J Santana and Jiron (maybe I’m misspelling it) from the main restaurant and all the girl as well. Lima is the star from the sales (I don’t know how is the department called but it’s at the golf area).
I have no words, everything and everything is exceptional! I’ll be definitely recommending and coming back to this place!

Love from amigas brasileiras!