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Ruby B

Far from being perfect

Reviewed Jul 13, 2023
Big problems with internet, was able to connect only from my room and it disconnected constantly. Cocktails are tasteless, coffee choice was very poor and in the restaurant two of three coffee machines didn work, even nuts in the bar and restaurant consisted of fried corn and cheapest peanuts. All cakes and confectionery were made from cheap ingredients and tasted all the same.
Liked the pier and the beach, territory of the hotel is beautiful. Fruit, vegetables, meat and fish dishes were delicious.
Whet we were checking out woman on the reception didn’t ask anything about our stay or even said “good bye”. It looked very rude.
Date of stay: July 2023
Trip type: Travelled with family
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ünsal Arpacı, Müşteri Hizmetleri / Ön Büro at Limak Arcadia Sport Resort Hotel, responded to this review
Responded Jul 17, 2023
Dear Ruby


First of all, we would like to thank you very much indeed for preferring our hotel for your unforgettable holiday.

As Limak Arcadia Family, our only aim is to renew ourselves and improve our service and quality. On this way, all your opinions and suggestions will help us effectively to convert this.

We are really sorry for the negative points that you experienced in your questionnaire form. All these subjects have been discussed with our department heads and the management. As soon as possible the necessary operations will be started.

You can be sure that every opinion and suggestion of you will be evaluated. Therefore we would like to see you in our hotel again and show you the alterations personally.

If you will have questions or wishes, please don’t hesitate to contact with us through grarcadia@limakhotelscom, we would be very happy of helping you.

Thank you for your understanding.

Yours faithfully,
Guest Relations Team


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (7,461)
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402 - 407 of 7,464 reviews
Reviewed July 10, 2023

I recommend the hotel. I am extremely satisfied with everything - greenery, food, cleanliness, service and attitude.
There were turtles walking everywhere which added to the beautiful atmosphere.
The animation was unique, they constantly trained us for various activities - small and large. Jamal /animator boy/, was very funny.
I can write a lot more :)
I have only one remark - there was no Bulgarian flag at the entrance of the hotel. I recommend that you do it, after all, a large number of Bulgarians visit Turkey, as well as your hotel/I met at least 10 families/.
Thank you for my wonderful vacation!

Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Петя Х
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ünsal Arpacı, Müşteri Hizmetleri / Ön Büro at Limak Arcadia Sport Resort Hotel, responded to this reviewResponded July 12, 2023

Dear Guest,

Thank you for taking the time to share your experiences. It has been a real pleasure for us to read your feedback and we are glad to hear that we were able to meet your expectations.
Your suggestion is very important to us and you can be sure that we will consider it.
We look forward to welcoming you here again in the near future
.
Kind regards,
Limak Arcadia Sport Resort Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 9, 2023

We are currently staying at Arcadia Limak and I cant wait for this hiday to be over.anx It's due to one thing that makes you holiday a nightmare. We have some ancient air conditioning unit in the room which makes lots of noise but no difference to the room. It's not making room cold and we are wide awake every night sweating here. I'd be the same at home without any AC so paying so much for the hotel I expected some difference. We asked to swap on night one as we didn't get and sleep and my son was sick all night too.we didn't get any swap. Looks like hotel doesn't care. Night 3-hot and humid in the room. We are thinking to go to a diffrent hotel or fly back home. I never had a worse room for all the years we've travelled. Sad and disappointed

Date of stay: July 2023
Trip type: Travelled with family
1  Thank Discover39882566513
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ünsal Arpacı, Müşteri Hizmetleri / Ön Büro at Limak Arcadia Sport Resort Hotel, responded to this reviewResponded July 9, 2023

Dear Guest
We understand that you are still staying at our hotel and we expect you to contact guest relations to contact you and solve your problems.

Guest Relatıon Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 7, 2023 via mobile

This place is brilliant. They really care for the guests. Evening entertainment is the best we have ever been to. You get fresh pool towels every day and there is planty of loungers for everyone. Service is very good. Deniz from entertainment team is very friendly and helpful.

Date of stay: July 2023
Trip type: Travelled with family
Thank W8486ANmarcink
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ünsal Arpacı, Müşteri Hizmetleri / Ön Büro at Limak Arcadia Sport Resort Hotel, responded to this reviewResponded July 9, 2023

Dear Guest W84864Nmarcınk,

We would like to thank you for your feedback regarding our hotel. We are so pleased to hear that you were treated with a high service throughout the entirety of your stay. It was a real pleasure to host you.
We are looking forward to welcome you very soon.
Best Regards,
Limak Arcadia Sport Resort Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 6, 2023 via mobile

The hotel is huge firstly so many bars and restaurants , there is 5 pools a huge kids pool and kids area , a teenage area , spa and shops.

The hotel is spotless and staff work tireless inside cleaning and tidying the staff outside maintain the gardens to perfection.

Reception during the day has loads of staff on and they can’t do enough for you.

The rooms we were in the main building and had good Wi-Fi and the room and recently been renovated was spotless as well. Mini fridge is stocked everyday as part of your all inclusive.

The entertainment all day is constant and they all work so hard , at night the amphitheater is amazing so busy but they get professionals in for the entertainment and also after that they move to the bar area where cocktails provided a singer or band is on.
Also big grass area and bouncy castles etc for kids.

We loved the hotel tbh.

Downside but not the hotel was clientele was mostly Russian and I’ll leave it at that.

Room tip: Get room in main building
Date of stay: June 2023
Trip type: Travelled with family
1  Thank GMD1972
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ünsal Arpacı, Müşteri Hizmetleri / Ön Büro at Limak Arcadia Sport Resort Hotel, responded to this reviewResponded July 6, 2023

Dear Guests,

Thank you for taking the time to share your experiences.It was a true pleasure for us to read your feedback and we are glad to hear that we were able to meet your expectations. Thank you very much for the kınd words regarding the our staff. We try to do our best that our guests will spend their holiday in the best way.We look forward to welcoming you back here in the near future.

Best Regards,
Limak Arcadia Sport Resort Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 6, 2023 via mobile

I loved everything about this vacation
The hotel was perfect, the rooms were large, the
food was very tastefull and enough for everyone
the swimming-pools were spacious and very many
The beach was clean, the hotel space was more
than enough, the services were very good, the
activities during the day were very funny, thanks
to the lovely animators. The performances every
evening were beautiful and surprising and after
that there was live music or a disco where you
could dance with the entertainers or anyone you
wanted.
Speaking of animators, all of them were very kind,
playful, happy and smart but of all of them, three
of them reached my heart and these are: Sofiane
Charifi, Jamal Belkhir (Maui) and Daria Moskvina,
Sofiane Charifi is a very wise (knows allot of
languags), fun, stylish, acrobatic, (the best in the
hotel, he can do allot of back flips) and is a lovely
man. He is always willing to talk with you and give
you wise advice or dance with you or have a good
time in general and I apreciate him for that
Jamal Belkhir is also very fun, charismatic, the
best best dancer know, knows allot of languages
is also an artist (plays guitar/bass) he's the best at
basketball and has allot of hiden abilities.
He is also very friendly, has a big heart, he is
crazy (in the good way) and is very stylish.
Daria Moskvina is the queen of darts and boccia
(if she wants she can win all the matches but she
will always let the guests win).
She is also very fun, she dances really good, she is
a good actor, she is very polite and you can't get
boared with her.
In my opinion, these three people are the soul of
the hotel and I think they deserve an immediate
salary raise.

Date of stay: June 2023
Trip type: Travelled with family
Thank Happiness49420419016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ünsal Arpacı, Müşteri Hizmetleri / Ön Büro at Limak Arcadia Sport Resort Hotel, responded to this reviewResponded July 6, 2023

Dear Guests,

Thank you for taking the time to share your experiences.It was a true pleasure for us to read your feedback and we are glad to hear that we were able to meet your expectations. Thank you very much for the kınd words regarding the our staff. We try to do our best that our guests will spend their holiday in the best way.We look forward to welcoming you back here in the near future.

Best Regards,
Limak Arcadia Sport Resort Hotel

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