The hotel is very old and needs to be renovated, I would suggest that they keep up with times because as guests we like good experience and if don't get that from the hotel we dissappear.
Please ensure that you at least check your rooms first before you can accept the booking.
Thank you for taking the time to provide us with your valued feedback. We are so sorry that you felt the hotel looks old and is in need of a revamp. May we suggest you consider our sister hotel, City Lodge Bloemfontein, that might better suit your needs.
I was made to stay in a smoking room while i had booked non smoking room. The front desk lady also told me that my Dinner was R200 and when i was checking out another front desk lady made me pay R175 stating that the other lady did not tell me the truth
Thank you for taking the time to provide us with your valued feedback. We are so sorry to hear that you did not receive clear information regarding your dinner allowance. We have addressed the situation with our reception team to prevent this from happening again. We humbly apologize for the frustration this has caused. We strive to ensure all of our guests have a memorable stay and regret that this was not the case in this instance. Thank you for helping us maintain our service excellence promise and we hope to welcome you back soon.
The rooms are clean and neat. Your Menu really needs some work, for breakfast you should have plain and fruit yoghurt to accommodate other diets. Day 2 have been eating scrambled eggs. Your dinners as well need some bit of work its more of fast food.
Thank you for staying with us and for the constructive review. We will certainly take your comments to heart and do what we can to make the necessary changes. We look forward to having you stay with us again soon.
Our inbound flight from Cape Town was delayed and we arrived late Monday night at Bloemfontein Airport - we still had two hours to travel by car and we diced to stay over at this venue for the night. The staff was friendly and we booked in within a few minutes. The room was well equipped and clean - just what we need for an overnight stay! I can recommend this establishment to all travelers departing or arriving at Bloemfontein Airport.
Thank you for staying with us. We are glad to hear that we met your expectations. It is always very rewarding to receive such great feedback. We look forward to having you stay with us again soon.
Having to take part in a triathlon event @ Maselspoort, we booked a stay @ this Road Lodge & were pleasantly surprised to find it clean, the staff were friendly and very willing to help with anything we needed and the rate was just fantastically affordable! The bedding was clean & fresh; the room was perfect with aircon & we were super-impressed with the eco-friendly goodies, such as the hair bar which was very impressive, lathering up to a lovely foam to wash your hair & left it soft so we will be looking online for these products! The pool could do with a clean which is the only negative. We will definitely be back!!
Thank you for staying with us and we are so glad that you had a great stay! We look forward to welcoming you back soon.
