I booked through agoda for 4 nights paid in advance, no issues with agodo. When i checked in, The check in counter woman asked me for a security deposit of 8K, She immediately swiped my card and my credit card company immediately texted me. i informed the check in counter woman that i was charged, she said they will void it once we check out. So i said okay. When we checked out, the front desk told us to wait so that they can check, a few minutes later they said everything is fine and they will return the security deposit through my credit card. I said okay, but i noticed that she did not do anything and just assisted another customer who was checking out. I was not happy about it but i just assume that she will just do it later. Fast forward now, i called my credit card company and the customer service said no refund yet, i should contact the merchant. i have been trying to call thunderbird's contact number, no one is answering, i messaged their facebook page, no reply. Seriously so irresponsible! I will be forced to file a dispute if they don't cancel it. This will take effort on my part. calling again and emailing to file a dispute. So annoying really. Think twice before checking in this hotel. It's not just about the 8k. It's about treating your customers right when they encounter problems due to t his hotel's negligence.

We went there on June 4 for an overnight stay as that is the only available slot.
The place was ok and not impressive as the pictures, a bit unkempt but the worst part are the services.

The place is quite isolated. Even if you are a guest you have to make a reservation in their only restaurant in order to have dinner at the buffet, Mind you, front desk does not inform most of their guests of this upon check in.

We were refused entry at the resto and many guests had no choice but to find their luck outside the "resort"

Lucky for them and unlucky for us we told front desk that we were never advised upon check in so they allowed to go on.

It turned out we have to order from the limited menu since they still won't allow us to eat from the buffet. We reluctantly agreed as we have seniors and children in tow who don't wanna drive out.

Our food came in batches with 30 minute interval each time.

First the tomato soup that tastes like it came from a can. Then the sad ceasar salad, next came the seafood fritters which consist of, french fries. calamares that tastes like rubber and battered canned tuna.

After almost 2 hours we can't take it any longer and just asked them to serve the fried chicken to go. We paid over 6,000 pesos.

When we got to our rooms, the fried chicken were all burned, tasting like charcoal. I was livid at this point but still i coolly asked the manager what he can offer

He washed his hands and blamed the chef!

He begrudgingly gave me the option to refund the chicken or he can cook us another batch.

It was already 10:30

I asked him if they can buy us food outside as I am so reluctant at this point to eat the food.
He said he can't risk his staff at night

So I told him that he has inconvenienced his guests and now we are all hungry with nowhere to go

I ordered him to refund us the chicken and make sure to cook another batch with no charge. Told him this is the worst service and they claim to be a 5 star resort!

The meal was delivered to our rooms at almost 11:30 with a slice of apology cake

The next day the breakfast buffet came in second worst! Slice of hotdogs, runny scrambled eggs, danggit and giniling with a side of over riped fruits!

Worst hotel!