DO NOT STAY HERE! They are big time SCAMMERS. Trust me, If there was an option to give 0 star I would do that.
1. We booked one bedroom villa with rice field view. Upon check in immediately we realised the AC was not working
2. The bathroom was dirty and the connection for the cold water was broken. The bedsheets had stains and all furnitures were worn out. Poorly maintained
3. We complained and we were apparently “upgraded” to a villa with private pool and oh my god what a nightmare it was!!! The ac was still not working and to top it the room was still dirty/poorly maintained and it had geckos, rats and so many mosquitos that we could not sleep the entire night. Our 1 year old baby had mosquito bites all over her body even when we were awake the entire night just killing mosquitos. We could also hear geckos and big rats making noises it was extremely disgusting and scary. The tv did not work and the pool was dirty.
4. We complained again and they had no solution. We asked for a refund but they refused. They don’t understand customer service at all. We had no other option but to again move and this time to a downgrade deluxe room. If I start listing all the problems it will be a never ending list but the room was as expected poorly maintained, no hair dryer in bathroom, bathroom had moulds and seepage smell, bedsheet stains, etc.
5. They said we can take complimentary spa and food to bridge the gap between deluxe room and what we booked (even though it is not comparable at all since we had a bad experience and stay at a bad room) but we agreed since everything else was bad until now. We availed the spa a day before checkout (which was bad by the way) but upon checkout they asked us to pay food bill amd denied their complimentary commitment. They said it was optional amd since we chose spa we do not get food. Such liars!!
6. The girl manager at the counter was extremely rude, after all of this hassle she had the audacity to tell us that we were checking out 1 hour late! Haha.
Please BEWARE and stay away from this SCAM HOTEL.

Don’t come here! Beautiful scenery, with dirty rooms and an aggressive general manager.

The room is extremely dirty. The floor was dirty and there were dead and alive bugs lying around. The bed had holes and stains. The bathroom was mouldy. The guy that checked us in spoke 2 words in English. He showed us some other rooms after raising these concerns, those were even worse smelling like mould, urine or both.

It was so dirty I didn’t dare to take my shoes of or lie on the bed or touch anything actually.

Booking.com told us we could cancel and leave and they would try their best negotiating with the accommodation to wave the cancellation fee. General manger Rita is very unfriendly and even a little aggressive. Not only did she not want to waive the fee, she didn’t want to see the room. After showing her pictures she told us she considers this clean. She told us she was not into a lot of talking we just had to pay. By the way booking.con did 0 best in negotiating waiving our fee, they just said oh Rita says you have to pay so pay.

Rita said we had to pay because we stayed 1 night. We didn’t. We checked in at night, after 1 minute we were ready to leave but the guy did not understand English and told us to speak to someone else in the morning.