We were robbed. Someone came into our room and went into my husbands backpack and stole $1300.00 in cash.
We are not sure if the perpetrator came through the balcony, or through our room or through another room on the hallway wing. You see, there is no safety partition separating our room from the rooms next door via the balcony. Anyone can walk along the balconies! And access rooms other than theirs! I've never seen this in a hotel.
The management wasn't helpful at all. Randall insinuated that we might have "misplaced" the money and Randall also smugly told my husband numerous times that "there is a safe in the room" which we should have used. Thanks, Randall.
We were NOT compensated for our trouble. We stayed in a suite for two nights. Management should have at least comped one night, preferably two, but they would not when we asked. They offered us a free night when we return. NO, we will never return. In fact, the management made us feel like we were running some kind of scam. terrible.
Another problem with the hotel was ... both morning there was a huge truck parked outside on the street with its motor running. Both mornings we sat outside drinking coffee and could not hear the ocean because of the damn truck's noisy engine. For nearly two hours both mornings.
It was not a relaxing hotel. Pool too crowded. Too many kids. The hot tub was always packed. Always more than the 12 person limit. Mostly little kids too.
10 am check out is also not ideal.
The good: Brenda at the front desk was a doll. Bands playing at the bar were great.

We recently stayed at the Avalon Icona for our summer beach trip . We had a wonderful time. The staff was professional, friendly, helpful and courteous. Our room was immaculate. We had lunch daily at the Sandbar. The food and service was excellent . We look forward to returning in the future.

Year after year my family goes to Icona Avalon for our family vacation. It has become a tradition and i can speak for my wife and my kids when i say "we never want to risk it and try somewhere else just for a change" Icona Avalon is truly our home away from home! Every aspect of the Icona Resort is amazing! the list is long but just to touch on a few The rooms are beautiful as well spotless for check-in as well as at the end of the day when they turn the rooms. Also the Air conditioning in the rooms and always nice and cool or cold if you need it to be. Nothing better that after a hot day in the sun then returning to your clean beautiful room nice and chilled. It's awesome. front desk and reception area is also gorgeous, nice bright and white which is truly intoxication and makes you feel immediately like you are on vacation. this front area of the house always smells very fresh as well. the food that is offered anywhere in the resort as well as the Brew Pub always exceeds expectations. The pool area, pool itself and food & drink at the pool also 5 Star no question. one of the best luxuries is the wonderful support staff that sits at the beach waiting to assist you with chairs and umbrellas as well as set the umbrella up for you. My wife and I consider ourselves generous tippers and we are always sure to take care of these young people who help you get set up at the beach. Lastly but i have to mention the support staff/house keeping. These people are HUGELY important and work super hard especially at Icona Avalon. For years we have been coming here and they are always smiling and always friendly. Their job is very hard work but those rooms are stunning after they are finished with it. From owner ship and management and all the way down the list this company ALWAYS Exceeds expectations year after year!!!! We'll never change our annual family tradition and Icona has friends and fans for life with our family.