The room was so nice, and it was cleaned twice a day, it smelled so nice and also they did a room decoration special for our honeymoon, we really liked our 5 days in here, and would recommend to anyone this hotel. Worth the price and everything else.
Dear vlerab2024,
Thank you for choosing Atlantis, The Palm for your honeymoon getaway! We're delighted to hear that you enjoyed your stay in our beautifully appointed room, complete with special touches. It's wonderful to know that our efforts to make your stay memorable were appreciated.
Should your travels bring you back to Dubai, we look forward to welcoming you again for another unforgettable experience.
Best regards,
Kym Barter
General Manager and Senior Vice President, Operations, Atlantis, The Palm
We visited Atlantis for a staycation for my birthday in July.
This isnt the first time we have visited - it tend to be an annual event. However my first disappointment with Atlantis is the lack of recognition as a repeat guest. Check-in takes far longer than it should for no rational reason since they have all the info already from your booking, however I was given a form to complete on the ipad (which was mostly incorrect - I have given you my Emirates ID so I am clearly not a UK resident!?) and then upsold a room upgrade, meal plan etc. For such an exclusive hotel I would expect them to remember their customers and also acknowledge that I was again spending my Birthday in their hotel (easy info to see from my customer profile and Emirates ID).
The hotel rooms are large and well appointed with comfy beds, wardrobe storage, a good shower etc.
We spent our day at the hotel pool- lots of sunloungers, attentive staff for your food and drink orders and even when busy the pool is large enough for everyone. Food is good but very expensive (100aed for a sandwich!) and the free morning ice lollies are a nice touch.
We visited Bread Street Kitchen on our first night - a good menu for all tastes. Service was a bit hit and miss with drinks having to be chased and the restaurant was noisy - even though it was half empty they were insisting in sitting everyone in the same section with little space between tables and a lot of small children.
We visited Seafire on our second night which is fantanstic - great food, service and ambience... my only complaint is - why have a dress code that you dont bother enforcing? People in shorts and trainers both of which we were told when booking were not allowed.
My biggest issue with the weekend - Aquaventure. What was once a well managed waterpark has become total chaos. Large groups of young guys who think they own the waterpark pushing kids and families out of their way, spitting, yelling - awful behaviour. Again the dresscode signs across the park are ignored - so many people in the water in their normal street clothes which is not acceptable. Huge queues made worse by the fact so many people have the fast-pass and what felt like reduced staff with large parts of the lazy river closed, customers left to collect and return their own life jackets, racer mats etc. resulting in total chaos.
Again, check-out was a slow process... almost 20 mins and for no good reason.
Still a great hotel but not what it was which is bad news in a city with so many phenomenal hotels.
Dear 734jdxb,
Thank you for sharing your recent stay experience with us. We regret to hear about the issues you encountered during your visit, especially regarding check-in, dining experiences, and Aquaventure.
We appreciate your feedback about the check-in process and the need for better recognition of our returning guests. Rest assured; your comments will be shared with our team for improvement.
It's great to know you enjoyed our spacious rooms, attentive poolside service, and the amenities offered. Your feedback regarding the food pricing and restaurant experiences at Bread Street Kitchen and Seafire is duly noted, and we apologize for any inconvenience caused.
Regarding Aquaventure, we are sorry to hear about your disappointment with the overcrowding and behavior observed. Ensuring a pleasant experience for all our guests is paramount, and we will address your concerns with our operations team.
We value your loyalty and hope to welcome you back for a more seamless and enjoyable stay in the future.
Best regards,
Kym Barter
General Manager and Senior Vice President, Operations, Atlantis, The Palm
Our room valet Sanjog TL Pabudu is a professional in his field! He does his job with great respect. We are very pleased with the service provided! Every day he left pleasant compliments after the room was cleaned, which my child really liked.
Dear _V4174KQm,
Thank you for sharing your experience with us at Atlantis, The Palm. We're delighted to hear that Sanjog provided excellent valet service during your stay. His professionalism and respectful demeanor have left a positive impression on you and your family.
We're glad to know that your child enjoyed the pleasant compliments left after each cleaning. We look forward to sharing your kind words with Sanjog and welcoming you back for another memorable stay.
Best regards,
Kym Barter
General Manager and Senior Vice President, Operations, Atlantis, The Palm
Most exceptional housekeeping service! I travelled with my Mum and we had Sami service our room each day (twice a day). He was outstanding- very courteous and paid extra special attention to detail. We were given the milk and teabags we had specifically asked for, as well as origami towels, a birthday cake gift, lens cloths and many other personalised things.
He was so efficient, friendly and has extremely high standards for his service which made us feel very indulged.
Cannot recommend this hotel enough with the service across the entirety of our stay.
Dear carolstu,
Thank you for sharing your recent experience with us at Atlantis, The Palm. We're thrilled to hear that you had an exceptional housekeeping service during your stay, particularly with Sami attending to your room twice a day. His courteousness, attention to detail, and personalized touches like providing requested items and special gifts truly made your stay memorable.
We appreciate your recommendation and look forward to welcoming you for more indulgent experiences in the future!
Best regards,
Kym Barter
General Manager and Senior Vice President, Operations, Atlantis, The Palm
Absolutely sensational stay. Every single thing about this hotel and everyone you come across that works here. Fabulous. Cannot fault in any way. The staff are wonderful. Polite and always say good morning. Hotel room was second to none and the house keeping was excellent. Definitely will be back here
Dear Cruiser10606364234,
Thank you for sharing your recent experience with us. We're thrilled to hear that you had an absolutely sensational stay at Atlantis, The Palm. It's wonderful to know that every aspect of your visit, from our dedicated team to your hotel room and housekeeping service, met your expectations.
We look forward to welcoming you back for another memorable stay with us!
Best regards,
Kym Barter
General Manager and Senior Vice President, Operations, Atlantis, The Palm
