The hotel decided to cancelled my booking done through booking.com without previous notification.
After more than 36 hours travel time, the only thing you want is to arrive at the hotel and sleep, however, when I arrived at the hotel with my 3 suitcases I was told that they cancelled my booking and that I have to look for another hotel and organize my own transport.
Absolutely awful! Someone came into my room in the middle of the night! I thought I was being robbed. The person said they worked for the hotel and they made a mistake. I told the staff about it the next morning and they didn’t seem to care! They acted annoyed that I even brought it up. Unacceptable!
Very good location, good attention, and confortable. The sushi bar highly recomended. You can have delivery at your room, some very good places to eat in the area. 20 minutes from the airport. I would definitely go back there.
The staff were so helpful here when we lost luggage and had to try to get it back from the airline before a connecting flight the next day.
The hotel is clean, comfortable and is in a good location near lots of nice restaurants.
Air con is appreciated in the Panama weather. Excellent value for money.
The Room - The queen-sized bed was luxurious, the pillows were comfortable, the rain shower in the bathroom was refreshing, the air conditioning was cold. The room also had a large closet with drawers, a TV with remote, a desk and two chairs, and the room was VERY clean. The WIFI was free, strong and very useful to me! They also have an in-room safe for your valuables, a pool and their own parking garage but I did not use them. The Metro Stop at Via Argentina is close by. I had a beautiful view of the city from my 5th floor window where I could enjoy the rain storms and the city lights at night.
The Staff and Surroundings - I felt VERY safe! The staff answered questions, ordered taxis for me (until my Uber App started working) and was welcoming and accommodating. Cesar Ramirez especially (I believe he is the front desk manager) spoke English and was so very helpful to me!! EXCELLENT STAFF - EXCELLENT CUSTOMER SERVICE!! They also spent time with a taxi driver helping him to understand that I wanted him to take me one place, wait for me to finish, then take me to my final destination--the trip was a success! The mini market next door is super convenient (with American items and pricing). The Tsugoi Restaurant next door was a treat for me. Sushi and Yakisoba! YUM!!
If you want all the amenities of a 5-star resort, you might not find them in the room: an alarm clock (you have one on your cell phone), complimentary shampoo and conditioner (just buy or bring your own), a coffee maker (I think the mini market next door has some--it's Panama, go on a coffee adventure and try some of the best coffee in the world)
