Hi NeioV;
We are proud to say that the vast majority of feedback that we receive is consistently positive and because of this, we are very surprised to read your review. In response it is important to state the facts as they happened. It is written very clearly when making a reservation that payment is made upon check-in with a credit card in the name of the reservation holder. When our front desk clerk asked you for your credit card you told him that didn’t have your credit card and that you want him to charge the credit card that is on file. We are not allowed to charge a credit card number without actually seeing it. You were very angry and the front desk clerk did his best to explain the procedures that we follow. At this point you threatened that you would spread the word of what a bad hotel it was. This was only because we would not charge a credit card that you did not have on you. Shaming is not a solution. Our staff is very proud of our hotel and takes a lot of pride in the service they extend to our guests.
Best Regards,
Estelle Hock – Guest Relations Atlas Hotels
Hila Rashid – General Manager, Bay Club Hotel