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Adriana C
Tegucigalpa, Honduras

Beautiful Villas and the Best Staff!

Review of La Giralda
Reviewed Jan 5, 2017via mobile
My family and I just spent New Year's at the Hotel.
The Villa was beautiful. My husband examines every detail, he moves furniture and everything. He found little spiders here and there and called the General Manager, Dario, who immediately sent his staff to clean and fumigate the areas. As I usually do, I explain to the staff about his tidyness and say a thousand "thank you's" for their extra effort. And I was met with a staff that was not only smiling but grateful for having us let them know of ways to improve.
The beach, which has the inevitable sand flies of a quiet, non turisty Caribbean Island. It can be a bummer, but nothing a great application of insect repellent won't solve. They cleaned our beach every day per our instructions and we had a great breeze for two days that kept all sand flies away!!!!
They also offered trips to and from the main key "Bonacca" for shopping for groceries or pharmaceuticals. Also to go to restaurants and the beautiful Graham's Place where you can enjoy a beach free of algea and less sand flies (if any!). As you go to Guanaja you will realize that there are no cars, and only mean of transportation is by boat.
Guanaja is truly a treasure and so is La Giralda.
Looking forward to returning soon!!
Date of stay: January 2017
Trip type: Travelled with family
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LaGiraldaMgmnt, Manager at La Giralda, responded to this review
Responded Sep 12, 2017
thank you for your review, we hope to see you back soon
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    2 - 7 of 68 reviews
    Reviewed November 6, 2016

    I have been putting this review off for awhile, partly because we have had a lot happen since Memorial Day weekend, and partly because I didn't know what to say. Here's a brief synopsis of our trip:
    - I purchased our La Giralda room on an auction site called skyauction.com last November. I confirmed and paid for the room within a few days of winning. Our room was confirmed twice with hotel before our trip in May 2016. I wanted to let the hotel know our flight info so they could make sure to pick us up from the airport, and emailed them a couple of times before our trip. I received an email back the day before we left, confirming someone would pick us up from the airport. We were picked up as promised, and taken to hotel by boat. (the only way to get there) Once we got to the island, we were escorted to the office where we were told we hadn't paid for our room, and they didn't know we were coming until my confirmation email that Monday. The Manager told us there was nothing he could do, so the "owner" came in and told us it was skyauction's fault. (He later blamed his old employee of stealing the money). I offered to talk to skyauction on the phone, but they said no. They decided to honor the payment we had made, and then escorted us to the room we had booked, which was a 2 bedroom, 2 bathroom oceanfront. They told us dinner would be at 7, and that was it. No key was provided, because apparently you don't "need" a key at La Giralda. (WHAT?!) The best part is, we were locked out of the second room by the 3rd night. It wasn't made up anyway, so we weren't using it, but I did find it odd. (Maybe someone else was rooming in there?) Once escorted to dinner, we were asked if we wanted to pay an "all inclusive" price of $70 USD per person. Since there weren't any prices on the menu, I asked how much dinner would be, which the "owner" replied "Ummmm around $50 USD". We decided to go with the all inclusive package, since we didn't want to get hustled the rest of the trip. The next day we went down to the beach, which was beautiful but hard to swim in due to the sea grass. Once we finally relaxed, I started to feel bug bites all over my body. These are sandflies. I had read about them, and had brought bug spray just in case, but no one had prepared us for the torture we were about to endure. We basically looked like we had the chicken box by the end of the day. The rest of our 3 days remained the same, with lots of sandflies. We were tipping chef every night, which was well deserved, and made sure to keep enough currency available to pay our all inclusive tab at the end. I was asked to head to the office the afternoon before we left. That's when I was hit with a huge bill. Instead of charging us $70 usd a day, they charged us $75. They also charged us an 18% service tax, and 10% service charge! (They also charged us for an extra day, but once confronted, they took it off) Not ONCE, did anyone mention any of this to us. They told us that's the way it is, and they have to charge that amount because of the government. I told them they need to be upfront and honest with their guests in the future. BTW, we were the ONLY guests the hotel had the entire time we were there, and I'm not even sure if the hotel was supposed to be open? I asked to speak with the "owner" about the situation, but he was off the island an inaccessible. After handing them my credit card, where the manager took a picture of it front and back, we went back to our room where I stewed on everything that had happened. They did end up giving us a couple hundred dollars off, and we were able to pay the full amount in cash. By the way, I did call skyauction, as soon as, I got home to verify my payment had been made. The guy on the phone knew exactly who I was and had talked to the hotel several times. That's when I was informed that skyauction is a commercial trading website, where they market for the hotel and get rooms in return. This particular room was marketed in Bridal Guide magazine!
    There are a couple of things to note:
    1. Arnold, the chef, made the best food I've had ANYWHERE in the world. He didn't speak English very well, but he tried, and we got to practice our Spanish speaking skills. Not only was he our chef for the entire trip, he was also our waiter, and cleaned up the kitchen afterwards. I would LOVE to have him here in the states! Very talented, and the only reason I'm giving this place any stars at all.
    2. The view from our room was one of a kind, and probably the best view we have ever had at a hotel.
    3. Try going to Grahams place. We wished we would have gone, because they supposedly treat the sand so you don't have to worry about the sandflies.
    4. The snorkeling here was not good, at least from our experience with the hotel. Our trip consisted of lots of baby jellyfish. Snorkeling was one of the big reasons we chose to vacation in Honduras.

    Date of stay: May 2016
    7  Thank Asmpprincess
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed August 22, 2016 via mobile

    We were so delighted to find La Giralda! A must stay is relaxation is what you are looking for. Totally desconnected from technology ( by choice ) to get some needed R& R. We stopped by the small town to pick up food and drinks and basically hybernated for 3 days. Guanaja is such a beautiful island and out of all the places we saw by far the Giralda was the nicest.

    Congrats to the staff and Dario on a job well done.

    Date of stay: August 2016
    Trip type: Travelled with family
    3  Thank Jacito
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed July 25, 2016

    Villa Evelyn is located in this beautiful Island, of Guanaja. A great place to relax and to be in contact with the nature and spend quality time with your family. If you are coming from Miami, you have fly to Roatan 2 hours away from Miami, and take an airplane called Lansha to Guanaja, about a 20 min. flight.

    Room tip: Villa Evelyn is located in the top of the mountain where you can enjoy the view from the entire house.
    Date of stay: July 2016
    • Trip type: Travelled with family
      • Value
      • Cleanliness
      • Service
    Thank nydeacosta
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed March 14, 2016

    At the beginning of February / 2016 we were in this hotel as part of our family vacation after visiting the island of Roatan, we definitely prefer Guanaja more exclusive, and I see the Hotel La Giralda, it is the best place to stay with family, a nice, quiet ambient, attention is quite good, the staff generally tries to help in what we ask. The rooms are comfortable, spacious Catarina we were in villa with a spectacular ocean view and generally well maintained. They have snorkeling equipment, kayak, volley ball, and the best that our room has direct access to the beach that we loved, had the best, hope to return later this year.

    Griselda Rivera,

    Montego Bay, Jamaica

    Date of stay: February 2016
    2  Thank grivera77
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed March 12, 2016

    Seriously - I stayed in the most extraordinary, charmingly magical cottage... perched up in the air with phenomenal views along the beach... from my private hammock on a balcony/deck just off the living room. The entire property feels incredibly serene and peaceful, with amazing trees and completely uncrowded.

    I'm vegetarian/vegan - which is difficult on many islands (and sometimes even in the USA) and although I gave no advance warning about this - the chef cheerfully prepared special (and delicious) meals for me - even enquiring as to my favorite fruits for smoothies, etc.

    I had planned to discover something of the island of Guanaja (most of the native population lives on the adjacent key) but the hotel was so relaxing that I ended up never leaving to explore much. I am told that there is a magical waterfall on the island that makes a nice half day hike and next time I visit I would love to see. I did take a golf cart up to visit the organic farm (happy free range chickens) and beautiful vegetables that are being grown sustainably for the resort.

    About me, I live part time on the larger more developed, adjacent island of Roatan, and accepted a last minute invitation from friends to go to Guanaja for the weekend. If you check my profile, you'll see I manage Body Mind Spirit Expos - so I really resonate with the attention to detail and customer service, use of natural foods, and protection of the environment that are all obviously important to the management at La Giralda.

    I'll definitely return to Guanaja as the island offers much more to explore than I took advantage of (the island has NO ROADS - how cool is that? everything is accessed by boat), and I will definitely stay here again - in fact, would love for my husband to come for a week.... the only hard part is leaving.

    Room tip: All rooms are private villas - here are NO bad rooms, everything is oceanfront.
    Date of stay: October 2015
    • Trip type: Travelled solo
      • Location
      • Cleanliness
      • Service
    Thank qwa2
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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