I am really disappointed with the kind of service that we received at Aamby Valley. I have mentioned the same in the log book of your service desk as well.

Despite repeated instructions to Mr. Akram and Ms. Ritu from front desk regarding the challenges that we were facing upon check-in, there was absolutely zero support from their side. Please find below points for your perusal:

1. The room lights were not functioning properly and the entire room was dingy. Attached video for your reference. Mr. Akram and Ms. Ritu promised that they would send someone, but there was no one who turned up till today morning

2. There was a complimentary cake which was supposed to be delivered in the room. That never happened. And no one bothered to check as well.

3. My wife is pregnant and we told Mr. Akram that the WC is too low for her and she was struggling to use the same. Again, no response and all he kept repeating was that we are fully booked and we can't do anything.

4. There is absolutely no Covid appropriate behaviour at Woodpecker. People are not being asked to put on a mask while approaching the buffet. We recently were at The Westin in Mumbai, and they are excellent at maintaining Covid appropriate behaviour. How can you guys not take Covid seriously? Isn't it a shame that you call yourself 5 star and this is the kind of service that you have?

5. We were promised to get the room changed on 28th August, but no one bothered to call or check. Your team thinks of us as illiterates who just wanted a free upgrade. However, there was zero empathy shown despite repeatedly saying that it was my wife's birthday weekend and that it would be her last trip before her delivery. No one cared. Is this the kind of service expected from a so-called 5 star ?

Please be informed that I would be posting this entire experience on all social media handles, so that people know what kind of pathetic service you guys are providing in the name of 5 star.

I am utterly shocked to see the kind of pathetic service and people that you have hired to take care of your customer grievances. Please ask your team not to use the phrase Sahara Pranam, if they have no idea what it means and how to keep the service impeccable. Thank you so much for ruining such an important weekend for me. I don't think I would recommend or visit Aamby Valley ever again.