We literally booked at Paris wanting to stay at PARIS, paid for an upgraded room and they put us in the Horseshoe. If we wanted to stay at Horseshoe we would have booked there. Construction going on right above UPGRADED room. Terrible experience
Very dissapointed in our recent stay. We arrived at hotel at 10:30 am got in line and were advised that they were charging a $50 early check in fee. We opted not to do this and the check in assistant was rude. We asked another manager about the bell desk to check out bag and he advised that if we "waited an hour" the price for early check in dropped to $25.00? we opted for this. The room was dated and two of the light fixtures were missing light bulbs. The TV remote also didn't work (needed new batteries) the water was out for several hours one day and we discovered this after not being able to flush the toilet!. When we called down to report it they said "well that's because the water is out!" . Housekeeping did not come to our room at all one day. (we did see carts in hall but for some reason ) they omitted our room (no do not disturb sign on door) . The hotel did waive our resort fees when we mentioned all the issues at check out. In future will give Paris hotel a miss.
In general the staff was professional and accommodating but the facility was starting to show its age from the public bathroom off of the check in desk not being available to water being out of service on the 7th floor for several hours and lighting and tv issues in our room 768. I made the reservation at this property thinking that next to Caesars Palace the Paris would be more high end. I did not feel that way after this experience and will make me rethink my use of Caesar’s Property for my next visit
Terrible customer service - the internet setup had issues and wrongly charged me two days of extra internet and they don’t take calls or disconnect it without solving the problem. Last day water ran out for 4 hours and wouldn’t help with it - came out of shower with shampooed hair and when I asked for help on the phone they said come down to registration desk which is a 1hr wait. Imagine my condition - they had zero consideration in spite of the fact that it was 100% hotel maintenance issue. Have never been in a more terrible state with zero help.
Otherwise the hotel and location is great - just service is terrible.
We were incredibly disappointed in our last stay at the Paris. We used to love it but Hospitality is not there top concern anymore. We chose this hotel because they said they were pet friendly. But that was not our experience. Now… people may read this and think the Vegas strip is not a place for dogs. But sometimes that’s how travel plans turn out and you have no choice but to bring your pups. So if you’re going to advertise as “Pet friendly” That’s what we expect. First checking in took over an hour because there were 2 people doing check ins over a holiday weekend. Secondly they charge a pet fee but did not give a pet welcome package like their site says. They gave us a pet room that completely smelled of urine. Then the air conditioning stopped working midway through our stay. Furthermore, the pet relief area was 1/2 mile away from the room and in the middle of a construction zone. So my pups were dodging nails and broken glass while trying to do their business.
Unrelated to the pet stay issues, we encountered so many rude employees. The first rude encounter was on the phone while trying to book the room. Booking a pet room requires you to call the hotel directly. It took 48 minutes to book a 2 night stay. I was on hold for most of it. From there it was bored hostesses at the restaurants and cranky dealers at the tables. No one was particularly welcoming.
The only bright spot was the bar staff at the Bedford. They were kind, helpful and the food was delicious.
