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covete62
San Francisco, California

Credit card machine didn't work, then it did!

Reviewed Sep 17, 2019
This is the second time I've had a problem with the reception when trying to pay with my credit/debit card. When I gave the card to the young person working the desk, she took it and then told me it didn't work. I thought it was my card but was later told by the manager, Josephina, that the machine didn't work and she asked me to go the a ATM to get cash to pay my hotel bill. (The first time I experienced a little deception was last year when the receptionist wanted to keep my change as her "tip". Luckily my travel partner, a Dominican, was able to tell her she needed to give me my change from the cash I'd given her). Anyway, after I went to my room to check in, I returned to the reception area and told Josephina and her assistant that I was not going to an ATM machine and that I was always paid my bills via a debit card. Now when the young woman took the card and swiped it a second time, the credit card machine worked! It seems that if you pay with a credit/debit card, the taxes for the room is automically taken but if you pay cash, the taxes may or may not be credited. So my advise to anyone coming to this very nice facility: do not pay cash; always pay with your debit/credit card. Shame of management for allow this type of deception to take place with customers who may not know this.
Date of stay: September 2019
Room Tip: Nice deck; beautiful pool and lovely gardens.
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Reviewed August 19, 2019

My stay here was amazing. Josephine, the manager, treated our entire group like family and made sure we were always taken care of. The villa was very clean and well kept, I slept very comfortable every night. The hotel is across the street from a beautiful beach and walking distance from many shops and super markets. If you are into dancing there is a great place to dance at night 5 minutes away walking. The villa we were in sleeps 5 very comfortably. I will definitely be back!! I loved my stay from start to finish. OH and the food is GREAT!!! Thank you Josefina for everything!

Date of stay: August 2019
    • Value
    • Location
    • Service
Thank kristyariel1994
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 12, 2019 via mobile

I spent a week at the villas in late July. What a fabulous little gem! Josefina, the GM is amazing as were the rest of the staff. The hospitality couldn’t be beat and the villas were charming. The front porches with rocking chairs and ceiling fans were a gathering place for friends every morning for coffee and every evening as well! The beach is just steps away and the perfect place to view sunsets. The pool and grounds are quite nice and are meticulously taken care of! Cannot wait to return next summer!

Date of stay: July 2019
Trip type: Travelled with friends
Thank Sprat6164
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 23, 2019 via mobile

The villas were super comfortable well maintained. Service excelent too. Josefina and her staff take care of everything and Juliano super with the excursions. Will be back soon. Internet and aircondirioning all the time . Breakfast and pool included lovely

Date of stay: May 2019
Trip type: Travelled with family
Thank Angela V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 6, 2019 via mobile

I've been staying here every year for the past 9 years in November and February. The rooms are clean and staff is friendly and has always treated us like family. I would highly recommend them for your LT stay.

Date of stay: March 2019
Trip type: Travelled with family
Thank tompki4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 6, 2018 via mobile

We staid over a spontaneous late season weekend and were very positively surprised with the facilities, the very homely welcome and the cleanliness of the whole place. The breakfast was really nice too. They were super accommodating around early check-in and late checkout and the location is quiet at night allowing for good sleep. We will gladly visit again if we are up to the same region another time.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank patricknietzel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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