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karen927
Liverpool

Quirky hotel, great beach, would return

Reviewed 2 weeks ago
We went in April 2024 for 9 nights and loved it. Yes it's quirky and not as posh as some places but it's clean, friendly, with great staff and everything is close to hand. It has a homely feel. We did go to the posher sister hotel across the road (you can get a day pass and we walked but you can get a golf cart). It is more upmarket but a bit stuffy with it so we were glad we were staying at the Pineapple.
We had a garden room just off the beach which was a great location. The room was quite basic but spacious with lots of storage - very old colonial with a big ceiling fan which we loved and it also had air conditioning (so easy to use compared with other places we have been to). The bed was comfy and we slept well. Bathroom was great with a huge walk in shower and plenty of hot water. We spent so little time in there we didn't need lots of extras. However it would benefit from a bit of furniture upgrade and a slight criticism is that our clothes in the wardrobe felt slightly damp but that could have been the general humidity.
The food in the main Topaz buffet restaurant was very good, plentiful with lots of choice. We ate at the Pineapple Grill twice which was excellent both for food and service and Chef Pietro's once. Chef Pietro's was a real let down and while the service was good the food wasn't authentic but more like pub style 'ping and ding' Italian. We had decided not to pay the extra $80 for the Orchids steakhouse and from comments from other guests were glad as the feeling was it wasn't worth it. Cafe 1761 was great as it was open all day and well into the evening and we'd often go for cups of tea and the odd snack.
The beach was lovely with plenty of sunbeds but could do with a few more shaded areas as it got very hot in the afternoons. Also often there was a shortage of beach towels perhaps down to guests taking more than one.
The entertainment team were very enthusiastic and the list of activities was on the board daily but this repeated after a week. Up to you if you wanted to join in - not that many takers when we were there. The sports quiz was slanted towards the Americans.
The tour desk team were helpful and very organised. Trips left on time and if you were late you missed it. We did a few and can recommend Shirley Heights, Nelson's Dockyard and swimming with stingrays (all of which we would do again). Not much in St John's worth seeing. The market could be good if the stallholders didn't harass you so much.
We would happily go back
Date of stay: April 2024
Trip type: Travelled as a couple
Value
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GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive, responded to this review
Responded 2 weeks ago
Hi Karen 👋🏽

Thank you for your detailed and thoughtful review of Pineapple Beach Club! We're delighted to hear that you enjoyed your stay and appreciated the unique charm of our resort. It's heartwarming to know that our friendly staff, convenient location, and comfortable accommodations made your visit enjoyable. We truly value your feedback on the room and dining experiences and will certainly consider your suggestions for future improvements.

We're thrilled that you found the beach lovely and enjoyed the variety of excursions. Your insights on the activities and amenities are invaluable, and we'll work on enhancing the shaded areas on the beach and managing beach towel availability to make your next visit even better. We look forward to welcoming you back for another memorable stay!

Best regards,

Pineapple Beach Club
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 2 weeks ago

It’s honestly a VERY tired resort and our room has doors that don’t work properly or are broken.
Staff are lovely, but drinks and food are also very ‘tired’.
Nice view and beach, but for the money and starting it’s in SERIOUS need of renovation. Rooms are definitely lacking in small touches that could make this place great.

Room tip: It’s just very average for the prices and star rating. Nothing special at all. Needs serious updates
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank HanScott
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive, responded to this reviewResponded 2 weeks ago

Dear Scott,

Thank you for taking the time to share your feedback regarding your first day at PBC. We genuinely regret that your initial impression has not met your expectations.

We take pride in maintaining our resort and are committed to addressing any concerns promptly. The issues with your room doors do not reflect our usual standards, and we have immediately informed our maintenance team to rectify these problems.

Regarding your comments about the food and beverages, we are proud of our culinary team and the variety of offerings we provide. However, we recognize that there is always room for improvement, and your feedback will help us ensure that we continue to elevate our guests' dining experiences.

It's terrific that you found our staff lovely and appreciated the beautiful views and beach. We continually strive to enhance these aspects, ensuring every guest enjoys the natural beauty and friendly atmosphere of our resort.

We believe that small touches make a significant difference, and we are dedicated to making your stay as comfortable and enjoyable as possible. If there is anything specific you feel could improve your experience, please do not hesitate to contact our guest services team.

We appreciate your feedback and are committed to making the rest of your stay positive and memorable.


Best regards,

Pineapple Beach Club

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Reviewed 3 weeks ago

We have been to Pineapple Beach Club twice and have reserved our third. Travis B at Elite Travel has done his best to fulfill our requests. He is a pleasure to work with.
The resort is small and inviting and we wouldn't have it any other way! The staff makes you feel like family. After the first day, they know your preferences with drinks and food. They anticipate your every need. We never left feeling hungry or in need of another beverage. The rooms are clean and comfortable. The air conditioner was so cold, I had to get dressed in the bathroom. Which was a good thing!

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michele B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive, responded to this reviewResponded 3 weeks ago

Hello Michele,

Thank you for sharing your wonderful experience at Pineapple Beach Club! We're thrilled that Travis has been a pleasure to work with and has consistently fulfilled your requests. The cozy and inviting atmosphere and our staff's personalized service make Pineapple Beach Club unique. It's heartwarming to know that our team makes you feel like family, remembering your preferences and anticipating your every need. We're glad you found the rooms clean and comfortable.

We can't wait to welcome you back for your third visit and make it as memorable as the previous ones! 🍍


Best regards,

The PBC Team

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Reviewed 3 weeks ago

We returned to the Pineapple Beach Club resort for the 6th time in April and May2024, to celebrate my 60th birthday. This is the first time we have returned since the pandemic, and following some updates and upgrades to the resort. Firstly our room, we always request the top floor of one of the Ocean view rooms, these are accessed via a number of stairs, but the are fully aware of his, booking these rooms for the spectacular views over the resort and Long Bay. Our room was definitely updated since our last visit, primarily the bathroom, gone was the American style, low level tub with a shower above, and in its place was a large walk in shower screened from the rest of the room. The room had been redecorated, the old large TV unit was gone, and replaced with a low level drawer unit with a flat screen TV above (which we rarely used). The ocean view rooms are large, spacious with a very large bed, and sliding doors out onto the balcony. The room was everything that we would ever need, it was clean (the rooms are cleaned every other day by very friendly and helpful staff), and for those that it is important, the Wi-Fi does reach these rooms.

The resort itself had some noticeable upgrades, the on-site shop had moved from its original location, and whilst in the same block, a new coffee shop had been built, with a large covered patio area outside. The shop was now next to the new coffee shop. As the resort is all inclusive, the coffee, which I am told by my wife was very good, was included in the price of your holiday, it also supplied small pastries and ice cream, all served by very friendly and helpful staff. The resort remained well kept, with grounds staff maintaining everything to a very high standard.

The beach is as always beautiful, soft white sand and again well maintained. We are aware people ask about seaweed washing up, and during our stay some was washed up during the night, the ground staff cleared it quickly, ensuring it was clear by the time guests had finished breakfast and were heading to the beach. Just off shore the resort moor a number of disks that float (I do no know what they are called), which you can walk out to, and then just relax in. These had been changed since our last visit, and had increased in number.

The staff were as always extremely friendly treating guests more like family than clients. It was sad to see that some of the regular staff were no longer at the Pineapple, but a number were still there, and how they remember us is amazing, but to be greeted like we were was incredible. The new staff were just as warm and friendly, and could not do enough for us. They organised the daily events that take place at the resort, and the evening's entertainment, which included a wonderful beach party, and carnival evening.

One of the notable changes was the restaurants, the Pineapple Grill which was once enclosed, was now open, with a large veranda where guests could sit for their meal. There was also the addition of the Orchid restaurant, which specialised in steak. The orchid has a strict dress code, which requires the men to wear long trousers, collared shirts and closed shoes, which is not much to ask. The Pineapple Grill and the Chef De Pietro was more smart casual, and the Topaz buffet was more relaxed with regards to dress code. The variety of food at the topaz was good, I am a fussy eater (apparently) and never had any issues, there was always plenty of food I could enjoy. The food served at the Pineapple Grill was more al a carte, which I sometimes struggle with, but again there was plenty for me to enjoy. The Orchid served what I think was the best steak I have ever had anywhere, it was cooked to perfection, it was much larger than I expected, and tasted amazing. The servers in these restaurants were extremely attentive, I could not have asked for better service, Another new feature is the OutHouse (formerly Mary's outhouse), where during the day, you can get the best jerk chicken and barbecue ribs,, now on a Wednesday evening it is open for a meal (which has to be booked), which was really good. It was a more traditional approach, food in coconut shells etc. which made for a different experience.

Booking the Pineapple Grill, Orchid etc. was not an issue, we queued in the morning at guest services and could always book a table for our chosen restaurant, although it must be borne in mind that this cannot be done prior to arrival at the resort, only once you have arrived.

I attend a gym regularly at home and I am happy that the Pineapple has a really well equipped gym (for a hotel), with Cyber resistance machines, a good selection of free weights, and cardio equipment (although the journey to the gym could be considered sufficient cardio!).

There is now a $5 a day per person Government levy, which we used to pay (it was referred to then as an 'exit tax') which seems to have returned, as well as a $24 per night surcharge, which the resort apply (we understand that most resorts charge this, some include it in their overall fee, where as others, such as Elite keep it separate), we were fully aware of these charges, if you book with Elite they are clearly stated on their website. For this holiday, we booked via BA, who also made them very clear from the outset. The $24 charge does include Wi-Fi which used to be an additional charge, and which if Wi-Fi is important, is really quite good across the resort.

Overall the Pineapple has improved from our last visit(s), and it was really good then, the owners (Elite Resorts) have obviously invested in it during the pandemic (and it is understood that further investment is planned), we thoroughly enjoy our visits to it, and will most definately recommend the Pineapple Beach Club, we will be returning. It has to be said that you find many returning guests at the Pineapple, with 6 visits now completed we are still novices compared to some, who have been retiring over 20 times, which we think speaks volumes about the resort. Many guests state that they never return to a resort, or even an island twice, but make an exception for Antigua and the Pineapple.

Antigua is a wonderful, beautiful island, that is very welcoming, with very friendly residents. I do not have any issues with waling around the main capital, St. Johns, I feel safe and I do not stay in the 'duty free tourist area around the dock' I walk into the main town which is really very interesting.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Rob W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive, responded to this reviewResponded 3 weeks ago

Dear Rob,

Thank you for sharing your vibrant and heartfelt review of your recent stay at the Pineapple Beach Club. We are truly honored that you chose to celebrate your milestone 60th birthday with us and delighted to hear that our resort remains a cherished destination for you, especially after the challenging times brought on by the pandemic.

It's lovely that you enjoyed the updates and upgrades to our Ocean View rooms. The transition to a modern, spacious walk-in shower and the fresh new decor have added significantly to your comfort. Coupled with the stunning views over Long Bay, these enhancements make the climb worthwhile. We're pleased that the room's amenities, cleanliness, and reliable Wi-Fi met all your expectations and needs.

The resort-wide enhancements, such as the new coffee shop and the relocated store, appear to have made your stay even more enjoyable. Your vivid descriptions of the coffee, pastries, and ice cream are tempting, and it's heartening to hear that our staff's friendliness continues to stand out. The pristine beach, with its soft white sand and efficient seaweed clean-up, reflects our commitment to maintaining the highest standards for our guests' satisfaction.

We're glad you found the new floating disks and the updates to our dining options, like the Pineapple Grill and the Orchid, enriching additions to your experience. It's lovely to hear you savored the varied dining options, from the casual and plentiful offerings at the Topaz buffet to the exquisite steak at the Orchid. Your feedback on our themed evenings and the unique OutHouse experience is invaluable. We're thrilled that our staff's warm hospitality and the new features have made your dining experiences memorable.

Your insights into the gym facilities and the straightforward booking process for our restaurants are greatly appreciated and will be very helpful to future guests. We strive for transparency regarding additional charges, and your understanding of the government levy and resort surcharge is appreciated. It's gratifying to know that our guests, like you, have noticed and valued our continued investment in the resort during the pandemic.

We are immensely grateful for your loyalty and affection for PBC. Guests like you truly capture the essence and magic of our resort and the beautiful island of Antigua. We look forward to welcoming you back for many more visits and creating more beautiful memories.

Thank you for your enthusiastic recommendation and for sharing your love for the island. We can't wait to host you again soon.



Warmest regards,

The Pineapple Beach Club Team

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Reviewed 4 weeks ago

I cannot stress enough how WONDERFUL our stay was at Pineapple Beach Club. We were here for a week celebrating our engagement and it was the perfect way to do so!

The staff make the experience absolutely wonderful, and quickly into our stay we’re recognizing us and making personal connections. They make you feel truly comfortable and provide amazing customer service. We took the morning walk over to devil’s bridge with one of the staff members and it was very informative and cool to see. Would recommend!

The food was great considering you do not have to leave the property for it at all. Our top recommendations were the outhouse for lunch (serving Caribbean BBQ), and the pineapple grill for dinner (serving steakhouse style food). The pool bar has great food and is open late for late night snacks. The bar service is great, and though there are not menus posted, we asked to see one and were shown a couple of signature drink options! The coffee shop is open early and late and serves great coffee and pastries.

The pools are clean with ample seating, as well as plenty of beach seating. The only pool that got a little crowded while we were there was the one directly overlooking the ocean, but we were still able to get a seat every time we wanted to without any struggle.

Our room was clean and the bed was comfortable. Our shower did have some low water pressure/cold water at first, but it was fixed about 2 days into our stay, with responsive staff addressing the hiccup quickly. Nothing to ruin a vacation over.

We will definitely be returning and I cannot wait until we finally can! Thank you to the wonderful staff at the pineapple beach club for making this week such an amazing experience. Could not recommend more!!

Room tip: Bring bug spray!
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kennedy Ann V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive, responded to this reviewResponded 4 weeks ago

Dear Ann,

**CONGRATULATIONS** on your engagement! 🎉 We’re thrilled you chose Pineapple Beach Club to celebrate such a special occasion and thank you for sharing such a detailed and heartfelt review of your stay. It’s incredibly gratifying to hear that your week with us was perfect. Knowing that our team’s dedication to creating exceptional, personalized experiences left a memorable mark on your visit warms our hearts.

Your adventures—from the scenic morning walk to Devil’s Bridge to savoring delicious meals at The Outhouse and Pineapple Grill—perfectly capture what makes Pineapple Beach Club special. We’re delighted that our diverse food and beverage options, including the pool bar and coffee shop, met all your needs and added to your overall enjoyment.

We’re pleased you found our pools and beach areas both comfortable and well-maintained, providing ample space for relaxation and sun-soaking. It’s wonderful to hear that even with the vibrant atmosphere around our ocean view pool, you always found the perfect spot to unwind.

We appreciate your understanding regarding the water pressure issue in your room and are glad our team’s swift response ensured it didn’t detract from your wonderful stay. Your kind words are significant to us.

As you plan the next chapter of your love story, might we suggest Pineapple Beach Club as the perfect honeymoon destination? Imagine sharing more beautiful sunsets, enjoying romantic dinners at our finest restaurants, and starting mornings by the pool where you first celebrated your engagement. We would be honored to help you create even more unforgettable memories during your special time. Here’s to many more celebrations and happy moments at Pineapple Beach Club! 🥂


Warm regards,

Your Pineapple Beach Club Team

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Reviewed June 14, 2024 via mobile

I am giving this resort 3 stars because the biggest complaint was the fact that we did not have any hot water in our room except the last day of our stay. We stayed 4 nights. We stayed in a Pool terrace room, which was very clean. The only other complaint that I have about the room is there is absolutely not enough light. You have to open all your blinds to get sufficient light. The plus, was that it was a pool literally outside your room and the pool was not crowded at all. Very nice. There is a bar right by the pool, but it was not open at all during our stay so we had to walk to the main bar if we wanted a drink. The pool also closed at 6 everyday. It would have been nice if it closed at least by 10, but keep that in mind. This is not the resort for you if you want to be catered to or are used to a ‘Sandals’ type of experience. There is no stocked fridge or bar in the room. Water is scarce, you either get it at the restaurants, by glass at the bar, or you have to pay for it at the gift shops. There are also no ice machines or ATMs on the property.
We dined at Topaz, Orchid, Outhouse, Pineapple Grille, and Pelican Snack Grille. All of the food was decent. There were some options that I didn’t care for. Service was great. Outhouse is all the way on a hill and a little challenging for us to get a cart called to get back. If you have mobility issues, this would not be the location for you unless you can for sure get a cart to transport you.
The orientation is not needed unless you just want to do it. everything on the resort is walkable and close to each other.
The gift shop is expensive. It was good for picking up snacks and water. There are a few local vendors on the beach, I would suggest that or some other local area.
The coffee shop and team are amazing ! Solange is amazing also! Her service is remarkable. We also did a dinner on the beach. The food was the best we had out of all of the meals on the resort. If
You choose a private dining , I would suggest the gazebo or something else if you want more privacy since there is not a private area on the beach. People were literally sitting almost next to us, and there were plentv of open options. It was the best experience we had.
The beach was not crowded, no problem getting a chair. We booked GMan for a Shirley heights excursion. Highly recommend him .

Date of stay: June 2024
Trip type: Travelled as a couple
1  Thank Alanap781
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive, responded to this reviewResponded 4 weeks ago

Hi Alana,

Thank you so much for sharing your thoughts on your stay at Pineapple Beach Club. It's lovely to hear that you enjoyed several aspects of your visit, such as your Pool Terrace room, the peaceful pool area, and the exceptional service from our team, especially Solange. Your dinner on the beach sounds like an extraordinary moment, and I'm delighted it was a highlight of your trip.

I'm sorry to hear about the issues with your room's hot water and lighting. I can imagine how frustrating that must have been, especially after a day of exploring and enjoying the resort. Your comfort is essential to us, and we're taking your feedback seriously to improve these areas for future guests.

It's also valuable to hear your thoughts about the bar by the pool and the closing time. We always aim to enhance our guests' experience, and your suggestions will help us.

Unlike some other resorts, our resort offers a cozy and intimate atmosphere. I'm glad you appreciated the serenity of our beach and the memorable experiences we offer, like your beach dinner.

We greatly appreciate your comments about the resort's amenities and accessibility. We want to ensure that every guest has a beautiful and comfortable stay, and your insights are invaluable in helping us achieve that.

We would be honored to welcome you back for another stay and would love to make it an even more enjoyable experience. Please feel free to reach out directly if you plan to visit again so we can ensure every detail of your stay is perfect.


Warm regards,

Your Pineapple Beach Club Team

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