The bad experience started with the receptionist who doesn’t know her job, she asked us to pick up the extra bed from the storage since she feels tired and not in the mood; than our booking included the parking which was not available once checkin, adding to that their manager who was angry because we claimed for our connected room a request which was not respected.

As a summary of their unprofessional behavior and race discrimination; he entered our room without permission and when we went to pick up our luggage from the car we were shocked that he canceled our reservation with an excuse of non show.

He asked us to raise a claim to booking.com platform used for reservation and after all he refused to refund our money.

So disappointing this is not the Swiss hospitality, we wonder how they can have the permit to open.

The hotel is in a great location for literally everything you would want to see in Locarno. The staff are friendly, and try their best to cater for guests' needs. The breakfast buffet is good.

You should book a room with a balcony, as the non-balcony rooms are a bit claustrophobic and not the nicest.

The hotel is quite busy, with a number of groups staying there when we were there.

Note that there is only a limited amount of free parking available, and the other parking is CHF 12/night.

Good location, 5min (uphill) walk from the main train station, 10min to the old town.
The staffs were very helpful - they helped us make reservations for dinner and lunch on 2 separate occasions. Breakfast is standard.
The room was pretty standard: bed, bathroom, WiFi, shower gel, welcome biscuit on pillow on arrival. No complementary water or bar snack.
For those who drive, there can be cheaper options (with possibly better views) further away from the centre.