Wonderful hotel. Lovely room looking over the square. Beautiful bathroom. Good shower. . Staff friendly. Recommended restaurants which were great. The hotel is close to everything. Close to subway. Shops and restaurants. Could not have asked for a better vacation.
Thank you for your amazing review. We're delighted to know that you had a wonderful experience at our hotel. We're thrilled that our city team was friendly and helpful. It's great to hear that you enjoyed our location. We hope to welcome you back for another fantastic stay in the future.
Location was superb, rooms were clean and well stocked and the staff was exceptional. They were responsive, friendly and informational. The beds were comfortable with great pillows. We would highly recommend this hotel to others. A must see is the rooftop.
Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed our centric location and clean rooms. We're delighted that you found our beds comfortable and our pillows great. We truly appreciate your recommendation and look forward to welcoming you back soon. Thank you again for staying with us.
While the location is ‘central’ in the city, there were homeless people sleeping outside the front door, no hotel lobby, lights off, and the sign for the hotel looked temporary and dirty. I tried to cancel my reservation after they asked for every personal detail including passport number and picture but they wouldn’t refund me. I stayed somewhere else in the city and so glad I did. I went to check out this hotel while there and it did not feel safe.
Emily, thank you for your feedback, our team is continuously striving to enhance our guests' experiences. We regret any miscommunication regarding the cancellation process and understand the frustration it may have caused. we are reviewing our procedures to ensure clarity and efficiency in all guest interactions. Regarding the situation outside our hotel, we are actively collaborating with local authorities to address concerns and maintain a safe environment for our guests. Additionally, our city team is available 24/7 to provide assistance and ensure your peace of mind during your stay. We truly value your feedback and hope you will consider giving us another opportunity to exceed your expectations in the future.
The hotel has a great location, it is in a square that despite a little noise with beggars partying all night long, noise of bottles breaking, and urinating through the walls, it has a charm, a accordion playing music at dusk, restaurants.
The rooms are very clean, and with a construction care.
The Wi-Fi works 60% of the time, the room keys often stop working. The service has average quality, and unprofessional, which in some moments cause a lot of sadness.
The expectation was for a memorable experience, but no, it’s common.
If I had a 4-star rating, it would be more honest.
Thank you for your review, Fabio. We're pleased to hear that you enjoyed the central location. We apologize for the disturbances caused by the noise and other inconveniences. As the location is in a busy area, we understand that the noise can sometimes be a bit much. We acknowledge the impact these issues had on your experience and are committed to addressing them to enhance the overall stay for our guests. We hope to have the opportunity to host you again and provide you with a better experience.
It is puzzling how DO Sonder can be classified as a five-star hotel. Three or four stars would be more appropriate.
Advantages: The location in the city center is good (although the hustle and bustle and music at Placa Reial can be disturbing), the hotel has an old-fashioned charm with nice albeit slightly worn suites.
Disadvantages: The breakfast is hardly five-star. Guests are forced to choose from four small fixed menus, which means you can forget about loading up for the day. Freedom of choice should be a given at a five-star hotel. Some of the staff should take a course in service. The hotel’s Wi-Fi is a joke.
Thank you for your review. We're saddened that your experience with us did not meet your expectations. While we're pleased to know that our central location was appreciated, we regret that certain aspects of our service fell short. Our team is already working to improve breakfast options and address Wi-Fi inconveniences promptly. If you decide to give us another try, we'd love the opportunity to provide you with a better stay.
