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Nancy Lee

Needs to improve the experience and maintain the resort

Reviewed May 1, 2023via mobile
Value for money - 2/5 was not that great of an experience
Location- 5/5 nearby restaurants and convinient stores
Amenities- 3/5 -lacking maintenance in some areas
Staff -4/5 they are all nice, no issue
Food- 3/5 pricey for the servings and taste
The room we got didn’t have a smartlock yet we were given just a card key. So we had to go back to the reception area and line up to get normal key.
-the water in our ran out in the afternoon, can’t shower or flush. It took a couple of hours for it to be back. The staff said they are still filling up the tank! -I am a bit surprised.
-No towels provided for use! ( but has provided shampoo -which was not enough since we were family of 5) enough soap and disposable toothbrush.
- the restoom in our family room didn’t look like it matched the price we paid for. It wasn’t maintained. Looked like a cheap motel bathroom. Good thing they have heated shower.
- Our balcony sliding door is faulty, it has broken lock and broken sliding mechanism. You have to carry one door while sliding it ( huge safety and hazzard concern!) there was already a feedback about this by other guest who left a review, yet it was not addresses
- Their common restroom at the pool area stinks big time ( seemed like no one is maintaining and doing rounds during peak hours) referring to the common rest room of their biggest pool
-our room and bathroom also had a funny weird smell. Not that it stinks. It was just weird.
Our beddings had those weird dusts as well not sure what those was but tdefinitely not neat.
Good thing they have:
-Gcash payment at the restaurants
-Other activities offered
-ref,cups and kettle in the room
-lush gardens
But sadly, wont come back until they improve.
Date of stay: April 2023
Room Tip: Bring your Own towels,and toiletries
Trip type: Travelled with family
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    Reviews (752)
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    4 - 9 of 752 reviews
    Reviewed February 21, 2023 via mobile

    Good set of amenities. We enjoyed our overnight stay in Club Balai Isabel. We were not able to check other facilities when we stayed but will definitely go back. Will recommend the place to my friends and family. Can't wait to visit again and try the swimming pool.

    Date of stay: February 2023
    Trip type: Travelled with friends
    Thank Richard R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed December 7, 2022

    Hands down to the friendly, accommodating and courteous staff.
    The place was just amazing... you're like in another time.
    There are lots of things / activities to do or if you just wanna chill, I recommend Balai Isabel!
    The view of the lake, the Taal volcano, the sunrise and the sunset... makes you just wanna stay there.
    Cleanliness is at par!
    Highly recommended!

    Date of stay: November 2022
      • Rooms
      • Cleanliness
      • Service
    Thank pass_d_duchy
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed November 5, 2022

    Good : Nice view of the lake, great to swim in their warm pool, good internet connection
    Bad : No elevator - have to carry heavy luggage ourselves to our room at the third floor
    Have to call reception each time for someone to clean the room and provide clean towels, etc.
    TV lost signal after two days - technician who came to check says it always happens when there is rain. But the next day, there was no rain and we never got TV reception back

    Date of stay: October 2022
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with RCI
    Thank Andrew U
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed September 4, 2022

    as most review, this is purely my personal opinion.

    staff were very friendly and very nice. my family booked the place for a few days while i booked mine only for 1 night...in the end i stayed the same days by re-booking every day. can't remember his name but the front desk guy was very pleasant and was very accommodating. this is true for everyone working there from the guard at the gate, grounds keepers, room and restaurant staff.

    this has gotta to be one of the best view within taal lake. its very close to tagatay so can't complain.

    now lets talk about the rooms. we stayed at the mabini building, 4th floor, and there's a few issues. yes, the wifi most of the time was not working. on our first day, it was offline. the water pressure was horrible the whole time. you have to time your shower otherwise you will see droplets of water. tv/cable like wifi was none existence. all of these i mentioned would be bad luck if i'm talking about 1 room. sad to say it happened to not 1, not 2, but all 3 rooms that we booked.

    we managed to survive even with the room issues.

    would i go back or recommend it, for the view and staff, I may. i am telling myself that these issues might be due to lack of staff due to covid and they are just starting to comeback.

    i hope this is the case.

    Date of stay: August 2022
      • Sleep Quality
      • Rooms
      • Service
    Thank Mykell
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed May 25, 2021 via mobile

    The beach resort is ideal for travelers of all ages. The beach is clean and well-maintained. The staff are approachable and helpful too. There are a lot of activities to do where kids, teens, and adults can enjoy. But what I enjoy the most are the view and the food. The Taal lake and volcano seems to be near the coast. We also got to eat grilled fresh tawilis and tilapia. Overall, it was a great experience.

    Date of stay: May 2021
    Trip type: Travelled with family
    Thank jijeydd
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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