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Residence Inn
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JJM73
Fredericton, Canada

Good Place to Stay

Reviewed Dec 8, 2022
I stayed at this hotel one night for a quick business trip. Check-in was smooth. I had a one bedroom suite, which was spacious and clean. Some parts of the room look they were recently updated (fairly new appliances) and some looked dated, like the bathroom sink/vanity. The lighting around the sink is terrible. Lighting is recessed in back of the mirror and there is no other light behind you. For some reason, the tap was backward (cold on the left / hot on the right).

The internet worked fine. I brought my streaming stick and had no trouble streaming video to the TV. I didn't stay long enough to use amenities like the gym and pool so I can't comment on those. The free breakfast had a good selection, the hot food was hot, and the food tasted good.

Unlike some other hotels in the area, this one doesn't have a shuttle so you will need to take a taxi or Uber from/to the airport.
Date of stay: November 2022
Trip type: Travelled on business
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Reviewed October 3, 2022

We recently stayed at this hotel for a family gathering. My wife and I stayed for three nights while my daughter's family stayed in 2 rooms for 1 night. We were all very pleased with the rooms and the hot breakfast was a pleasant addition to our stay. The children enjoyed some play time in the pool and on the sports court . We were most impressed by the professional and extremely professional staff. From our reception at the front desk right through to our encounters with the housekeeping staff, we were always met with a sincere greeting. A refreshing difference from some hotels.

Date of stay: October 2022
    • Sleep Quality
    • Rooms
    • Service
Thank john f
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 20, 2022 via mobile

Car stolen out of parking lot. Car was parked directly in front of hotel entrance. All caught on video. At like 5am someone walked right up, busted door lock and drove away with fake key fob. No help from security or front desk. Charged full price for my stay.

Room tip: Don’t park there especially if you have a Honda or Acura.
Date of stay: July 2022
Trip type: Travelled with family
Thank timothydX6373ZO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gina Villanueva, General Manager at Residence Inn By Marriott Toronto Airport, responded to this reviewResponded July 22, 2022

Thank you for your review. I regret to learn about your experience. Guest comfort and safety are of the utmost concern to us. Our hotel is committed to making every possible effort to provide a secure environment. Unfortunately, like any other parking area in an urban setting, the area can be vulnerable to such act of a third party. While this is not the norm, we will always do whatever we can to provide a safe place to every guests.

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Reviewed June 12, 2022 via mobile

Would not stay again

Fairly convenient location. Paid parking is an oddity outside of downtown. Most hotels in the area have complimentary parking, this hotel charges $18.00. The wifi is absolutely atrocious. We as elite members even had the premium wifi, can’t imagine how bad the free wifi is. The TV constantly lost signal during our stay making the kids unable to watch anything longer than a couple minutes. The breakfast was decent and the lady running it was lovely. Housekeeping entered our room in the morning without knocking or announcing herself and with the “do not disturb” sign on our door. Such an abundance of hotels in the area, this one is overpriced and was quite a disappointment.

Room tip: Paid parking in a cramped lot $18
Date of stay: June 2022
Trip type: Travelled with family
1  Thank CLMOM12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gina Villanueva, General Manager at Residence Inn By Marriott Toronto Airport, responded to this reviewResponded June 14, 2022

Dear CLMOM12

Thank you for your review. We apologize that we failed in meeting your expectations. I will be providing your review to both our housekeeping & maintenance leadership teams to review the procedures we currently have in place.

Once again we would like to thank you for your feedback.

Regards,
Kathryn R.

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Reviewed February 8, 2022 via mobile

Perfect hotel near the airport-clean, new furnishings and service was top notch! We had a two- bedroom suite on the top floor. Very quiet - even close to the elevator. Full breakfast with delicious oatmeal and egg/cheese/bacon on English muffins. Impressive!!

Room tip: Higher floors have a great view of the city and planes coming in for kids!
Date of stay: February 2022
Trip type: Travelled with family
Thank v0nnieP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 24, 2021 via mobile

Great family hotel 20m from downtown nice closed room and clean.Catherine front desk was A1. Breakfast was very nicely tough off.order the night before and pick up the Am.pool and gym are also available but didn’t use them.Would come again with my family

Date of stay: November 2021
Trip type: Travelled with family
Thank Mrmontreal1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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