Lovely hotel with a nice room and facilities of fridge and microwave for convenience. Good free parking and friendly helpful staff. Shame the restaurant was closed but some very nice restaurants close by as well as an easy walk into the centre of town.
Dear ist26,
Thank you for taking the time to leave us with your feedback. I am pleased to read you had a great stay with us and found the hotel lovely, and the room facilities convenient. I sincerely apologize for the inconvenience of our restaurant being closed.
I hope you had an amazing time in Jasper and beautiful Canada.
Best regards,
Pavel Myska
Guest Services Manager
My daughter and I stayed here in late October. The staff was great, the room and pool, and hot tub were spotless. Deer came right to the back parking lot to visit. The beds were super comfy. Would def stay here again!
Hello tamtamb2022,
Thank you for your recent visit to Chateau Jasper and such an excellent rating. I am pleased to read we met all your expectations and you had a great time in beautiful Jasper.
We look forward to welcoming you back in the future.
Kind regards,
Pavel Myska
Guest Services Manager
The staff was good but the buffet breakfast for $22.00 was ridiculous. No cold cereal, no hot cereal. Eggs were lukewarm at best and potatoes were cold. No bananas but a nice fruit salad that had grapes on the stem mixed in to it. I've had better buffets at motels where breakfast if free.
Dear Anne E,
Thank you for taking the time to leave us with your review. I truly regret that your experience during the breakfast was not optimal and I sincerely apologize for the issues you faced. I will address your feedback with the appropriate department to ensure our standards are being met.
Thank you again for such a great rating and we hope to welcome you back in the future.
Best regards,
Pavel Myska
Guest Services Manager
we always stay here and we stayed here again, , in September with our pup . When we arrived they had us on a second floor , after my request for a first floor( due to my pups surgery on his leg. )The girl at front desk , was helpful but the manager was exceptional and changed our second room to first floor. Thanks so much for that!!
when breakfast , the dining room is only open for breakfast.. and so preceded to go down and ask for take our as my pup was in the room, the lady that approached me at the dining room was very rude! stating that the dining room is for dine in only I explained that I have a pup in my room .. so after showing her our voucher , she shrugged and goes and gets me a desert take out , not big enough for even a child to have! and walks away . this is NOT great service.. very disappointed with this lady , and she has been for awhile as I have seen her there before..
Hello Bev R,
Thank you for your recent visit to Chateau Jasper. I am pleased to read that you always stay with us and am happy that your stay was great. I sincerely apologize for the issue regarding the breakfast and a take-out option. The is an option of take out if our guests are not able to enjoy their meal in the restaurant. I will be addressing your concern with the appropriate department to ensure the quality of our service is being met.
We appreciate your feedback and look forward to welcoming you back again!
Kind regards,
Pavel Myska
Guest Services Manager
Stayed for a couple of nights during our tour of western Canada - hotel is ok. It’s clean and the room (with dated decor) was comfy which is the main thing. Didn’t find the staff particularly helpful when we had a question about Jasper perhaps caught the girl on the front desk was having a bad day. However our tour guide was able to help. Ok if your staying a couple of nights but any longer might be a bit grim.
Dear RobinHood24,
Thank you for taking the time to leave us with your review. I sincerely apologize and deeply regret that your stay with us was not optimal.
I hope you had a wonderful time in Canada and that you enjoyed Jasper.
Best regards,
Pavel Myska
Guest Services Manager
