Where to begin? From the bartender on the beachside that doesn't even try to clean the glasses, but simply rinse it with water and serve new cocktails in?

Their staff doesn't pick you up at the airport even if you pay the fee (ohh yes, they send a 3rd party to pick you up (VR experience) but apparently you have to guess it cause they don't even try to look for you. So you end up paying a taxi to the airport and you can already forget the idea of getting a refund or even talking to someone that cares.
Room cleaning? Maybe, if in your book it only includes passing the broom. Changing toilet papers or cleaning the patio doors is too much to ask for.

They claim that they care about Covid and their guests, but actions speak louder than words

We had a wonderful experience staying at Bluebay. Everyone at the hotel were super friendly and they have very high safety standards, so that is also cool. The price was great, the hotel was not too crowded so very good value for our money.

Upon arrival, we are told that the hydrotherapy circuits, sauna and steam room were closed. We were quite unhappy because we chose to this hotel to relax and use the spa. This wasn't indicated on their website either.
We explained the situation to the frontdesk agent and he was nonchalant towards us. Following the employee's reaction, we were ready to change hotel. The agent then gave us a room with a view. Once in the room, we couldn't open the patio door as there was a strong smell of sewage on the site. There was no coffee machine in the room, no robe, the shower wasn't working well, the furniture was damaged, there was a constant smell in the bathroom, the balcony was very dirty, the elevators were not working and there was constantly noise in the corridors which prevented us from sleeping well. This is not a five star hotel.

After two nights in this room, we could take it anymore. We asked to change rooms.
In the new room, we had the same noise issues.

The site employees strongly and constantly encourage you to attend a timeshare presentation. It was annoying.

There are ruined buildings on the site. The beach is not beautiful nor cleaned. There are several pontoons in the sea which spoils the view. The sea water is brown.

On a more positive note, I received an excellent facial from Lupita and Jorge Britto from the frontdesk provides a good costumer service (He is about the only one).

I will never return to this hotel or even to the Bluebay hotel chain.